About Us
We are a small, fast-moving team with the mission to solve the biggest challenges facing the media and entertainment industry.
Suite enables teams to effortlessly store, share, and edit media files, just as if everyone were working from the same local drive. Teams can now forget about dealing with lengthy downloads or syncing issues, saving them countless hours/days on each project, freeing up artists to focus on their creativity.
At Suite, we prioritize exceptional customer service and support above all else and are committed to going above and beyond to exceed client expectations. Building strong relationships and providing unparalleled assistance are key to ensuring the success of our customers. If this sounds like an environment you would thrive in, come join us!
Who You Are
You have 7+ years in a technical support role in the media and entertainment industry
You are a workflow nerd, and love thinking through the complexities of Post Production, Media lifecycles, and VFX
You have phenomenal communication skills with fluency in English, both written and spoken
You have a customer first and always attitude
You love to teach, and you love to learn. You’re a doer, you roll up your sleeves and get stuff done
You are flexible and adaptable, able to adjust to new challenges and environments as the company grows and evolves
You are an impact maker and want to help shape the company, culture, and product.
You’re not looking for "just another job"
Nice to have: experience in broadcast or post production environments
Nice to have: experience with the following - Adobe CC, Davinci Resolve, Cinema 4D, Nuke
Your Day-to-Day
Partner with Product, Engineering, and Customer Success to identify and address root causes of recurring issues
Support major feature releases with training, QA, documentation, and internal communication
Provide insights from support data to inform product improvements and customer success initiatives
Drive and maintain key KPIs such as CSAT, SLA compliance, resolution time, and ticket backlog
Establish and refine escalation protocols, workflows, and knowledge management systems to ensure consistent quality at scale
Work closely with the team to refine processes and leverage tools for better efficiency and effectiveness
Mentor, train, and coach Support team to build a high-performing, customer-centric team
Quickly respond to customer inquiries, diagnose and resolve issues
Lead debug sessions on live calls and reproduce client issues using a wide range of applications and environments
Aid in all ways to ensure lasting success for our customers
Benefits at Suite:
Best in class health & dental
Hybrid work environment; A balance of in-office and remote work to foster collaboration and flexibility
Unlimited paid time off
Fitness & wellness stipend
Taco Tuesday, every Tuesday
Some roles, such as internships, may not be eligible for certain benefits.
Top Skills
What We Do
Post-production teams waste too much on non-creative work. Suite equips post-production teams with blazing-fast cloud storage that scales to meet the demands of any project. Now, teams can focus on creating and forget about everything else.
We're a small experienced team with a mission to solve the biggest problems facing the media and entertainment industry. We’re not building another SaaS web app, we’re solving difficult and complex problems. To solve these problems we're expanding selectively with a team of high-performing engineers who demonstrate exceptional ability in their work, and we know that to be at our best we need to have fun and enjoy life in all that we do - both at work and at home. If this speaks to you, come join us.
Why Work With Us
We are a team focused on building the world's most performant cloud storage. Our customers LOVE us - which we attribute to the driven group here at Suite who are constantly redefining what is possible for the industry. We live by our values, constantly strive to improve, and are working on something special.
