The end user representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met.
Key Responsibilities:
- Ensure that SVP, IEC members and their admins receive quality technical support.
- Facilitate their experience by maintaining open communication channels between IT teams and users.
- Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, …]
Main Activities:
- Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant.
- Provide technical assistance (network, audio video, …) guidance to support major events lead by business area.
- Train end users on the effective use of software and IT systems.
- Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve.
- Receive, track, and resolve technical support requests from SVP, IEC members and their admins.
- Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally.
- Document procedures, common issues, and solutions to create a knowledge base accessible to end users.
- Availability: Ensure a rotating 7/7-day permanence with the local team.
The Executive Support collaborate with:
- SVP, IEC members and their admins
- IT teams (CISO, Network, Digital Events, MS 365...).
- Admins network
- Communication Team
- Head of locations
- HR team
Basic Qualifications:
- Bachelor’s degree in information technology, computer science, engineering, or related field
- 5+ years of technical support experience in technology, digital transformation, internal networks, and audio and video networks
- Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology)
- Excellent composed and verbal communication skills
- Strong Leadership, decision-making and organizational skills
- Attention to detail and multi-tasking skills
- Fluent in English
Skills Required
- Bachelor's degree in information technology, computer science, engineering, or related field
- 5+ years of technical support experience in technology and digital transformation
- Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology)
- Excellent composed and verbal communication skills
- Strong Leadership, decision-making and organizational skills
- Attention to detail and multi-tasking skills
- Fluent in English
Stellantis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stellantis and has not been reviewed or approved by Stellantis.
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Pay Growth & Progression — Contract-driven increases lifted hourly wages roughly 25% over 4.5 years and restored cost-of-living adjustments, pushing top rates near $42 per hour by the end of the agreement. Union hourly positions appear to have benefited most since the 2023 deal.
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Affordable Benefits — UAW-represented hourly workers pay no premiums and about 3% of total healthcare costs while receiving comprehensive medical, dental, vision, and wellness coverage. This creates materially lower out-of-pocket costs for represented hourly roles.
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Retirement Support — Post-2007 hourly hires receive a 10% employer 401(k) contribution and legacy workers saw defined-benefit improvements with retiree bonuses. Salaried roles also cite a 401(k) with employer match and contribution up to a maximum of 8%.
Stellantis Insights
What We Do
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
