The end user representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met.
Key Responsibilities:
- Ensure that SVP, IEC members and their admins receive quality technical support.
- Facilitate their experience by maintaining open communication channels between IT teams and users.
- Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, …]
Main Activities:
- Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant.
- Provide technical assistance (network, audio video, …) guidance to support major events lead by business area.
- Train end users on the effective use of software and IT systems.
- Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve.
- Receive, track, and resolve technical support requests from SVP, IEC members and their admins.
- Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally.
- Document procedures, common issues, and solutions to create a knowledge base accessible to end users.
- Availability: Ensure a rotating 7/7-day permanence with the local team.
The Executive Support collaborate with:
- SVP, IEC members and their admins
- IT teams (CISO, Network, Digital Events, MS 365...).
- Admins network
- Communication Team
- Head of locations
- HR team
Basic Qualifications:
- Bachelor’s degree in information technology, computer science, engineering, or related field
- 5+ years of technical support experience in technology, digital transformation, internal networks, and audio and video networks
- Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology)
- Excellent composed and verbal communication skills
- Strong Leadership, decision-making and organizational skills
- Attention to detail and multi-tasking skills
- Fluent in English
Skills Required
- Bachelor's degree in information technology, computer science, engineering, or related field
- 5+ years of technical support experience in technology and digital transformation
- Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology)
- Excellent composed and verbal communication skills
- Strong Leadership, decision-making and organizational skills
- Attention to detail and multi-tasking skills
- Fluent in English
What We Do
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
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