As a Strategic Customer Success Manager, you'll work with our most complex and high-impact customers. You'll go beyond day-to-day account management to understand each customer's business goals and build strategies that drive long-term success.
This role is ideal for someone who enjoys solving complex problems, influencing stakeholders, and creating meaningful business impact. The ideal candidate is highly organized, positive and energetic, thrives in a fast-paced environment, and has a passion for supporting organizations that serve young children and families.
Location Requirement: Candidates must live and reside in the Orlando, Florida area.
Travel Requirement: Ability to travel up to 40% to support customer relationships, meetings, conferences, and strategic initiatives.
What You'll Do
Own strategy and success plans for complex or high-impact accounts
Align customer goals with measurable outcomes and long-term value
Build relationships with senior stakeholders
Navigate ambiguity, competing priorities, and organizational complexity
Lead renewal and growth strategy for your accounts
Partner cross-functionally to deliver tailored solutions
Provide insights to internal teams based on customer needs
Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail
Lead and coordinate customer projects from planning through execution to ensure successful outcomes
What Success Looks Like
Customers achieve meaningful business outcomes
Strong alignment across multiple stakeholders
Complex risks are navigated effectively
Growth opportunities are strategically developed
Customer initiatives are delivered on time and with high levels of satisfaction
What We're Looking For
5+ years in customer success, consulting, account management, or related field
Experience managing complex or high-value accounts
Strong strategic thinking and business acumen
Ability to influence stakeholders and drive decisions
Confidence operating in ambiguous situations
Exceptional organizational skills and attention to detail
Strong project management skills with the ability to manage multiple priorities and deadlines
Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred
Ability to travel up to 40%
Must reside in Central Florida
Positive, upbeat, enthusiastic attitude with a customer-first mindset
Excellent communication, relationship-building, and problem-solving skills
- Grab a Shovel – When things stall or get messy, we roll up our sleeves. We step in and get to work.
- Help Others Succeed – We create the conditions for others to win. We collaborate, coach, and lift each other and our learners up.
- Remove the Friction – If it's in the way, it doesn't stay. We clear the path for success.
- Play as One Team – This only works if we do it together. No turf. No silos.
- Transform What's Given – We treat constraints as fuel. Using what we have, we invent a better way forward.
- Build for the Learner – Learners are why we are here. We build like it matters - because it does.
- Generous time off policies, 11 public holidays & 1 floating holiday.
- Medical, Dental, and Vision Insurance Coverage
- 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
- Six weeks paid parental leave
- Free StraighterLine courses for you and your family members
Skills Required
- 5+ years in customer success, consulting, account management, or related field
- Experience managing complex or high-value accounts
- Strong strategic thinking and business acumen
- Ability to influence stakeholders and drive decisions
- Confidence operating in ambiguous situations
- Exceptional organizational skills and attention to detail
- Strong project management skills with ability to manage multiple priorities and deadlines
- Excellent communication, relationship-building, and problem-solving skills
- Positive, upbeat, enthusiastic attitude with a customer-first mindset
- Must reside in the Orlando/Central Florida area
- Ability to travel up to 40%
- Experience in early childhood education, early learning programs, or working with Early Learning Coalitions
What We Do
StraighterLine was founded in 2009 as a solution to the rising costs of a college education. StraighterLine is the category creator for providing scalable solutions to deliver affordable, effective, and accelerated learning pathways to formal degree programs and widely recognized industry credentials. The StraighterLine platform supports over 40,000 students a year, including directly through the straighterline.com website and through a growing network of college, university, and employer relationships. In partnership with more than 150 regionally accredited colleges and universities, we offer low-cost, low-risk online pathway programs for students to earn college credit and ultimately achieve their academic dreams.
Why Work With Us
We are a growing company in a growing industry. The education industry was fundamentally changed because of Covid-19, and as more students are opting for an online education, we're able to serve their needs. Many of our employees are fully remote and we offer extremely competitive benefits.
