Top Tech Support Jobs in Washington, DC

Provide Tier 1 and 2 support for users locally and remotely, troubleshoot workstations and peripheral devices, work with Active Directory and Exchange, and configure workstations. Work with automated help desk tools and Citrix environments, while ensuring excellent communication with customers.

As a Field Support Technician at TouchBistro, you will provide on-site and remote technical support for Point-of-Sale systems, troubleshoot hardware and software issues, and perform installations and configurations at customer locations. You will document service activities, maintain customer relationships, and participate in an on-call rotation for after-hours support.

As a Technical Support Specialist at Signal, you will assist users in navigating technical issues with a focus on privacy and user experience. You will leverage your proficiency in platforms including Android and iOS to provide top-notch support and help identify user friction points.

As a Technical Support Specialist, you will analyze and resolve complex technical issues related to APIs, collaborate across teams, enhance support processes, and create documentation to improve user experience. Your role is critical in delivering exceptional user experiences and ensuring efficient support operations.

As a Technical Support Specialist at Telgorithm, you will analyze and troubleshoot complex technical issues related to API interactions and provide custom solutions. You'll create knowledge base documentation and improve support processes, collaborating with Product and Engineering teams to enhance user experiences and drive operational efficiency.

The Senior Technical Support Specialist will become an Iterable product expert, deliver top-tier customer service, maintain strong relationships with customers, and facilitate successful business outcomes. Responsibilities include answering inquiries, writing support documentation, escalating complex issues, and leading projects to improve technical processes while collaborating with multiple internal teams.

The Technical Support Specialist will provide exceptional user support by analyzing and troubleshooting complex technical issues related to messaging APIs. Key responsibilities include creating documentation, optimizing processes, collaborating with product teams, and enhancing user experiences through data-driven improvements.

As a Tier 1 Customer Support Representative, the primary responsibility is to provide excellent technical support to customers via voice and email, while managing ticket queues and meeting established performance metrics. Escalate more complex issues as necessary and maintain attention to customer pain points and experiences.

As a Technical Support Specialist at Via, you'll provide exceptional support to partners using Via's technology to improve transportation. You'll resolve operational issues, collaborate with teams across the organization, and build strong relationships with partners, ensuring they fully benefit from the service provided.

As an Enterprise Technical Support Specialist, you'll serve as a technical expert for enterprise customers, providing troubleshooting support, guiding them through issues, and collaborating with teams to enhance customer experience. You will document interactions in Salesforce and contribute to improving the knowledge base while educating customers on features and best practices.

As a Senior Technical Support Specialist II, you will assist customers from Fortune 1000 companies and R1 Universities by troubleshooting complex technical issues and coordinating with internal teams. You'll need to demonstrate strong technical proficiency, manage inquiries through phone and email, and collaborate with product and engineering teams to resolve technical problems. Your role includes ensuring high customer satisfaction and addressing bugs effectively while maintaining expert product knowledge.

As an IT Helpdesk Engineer, you will provide technical support to internal users by resolving IT-related issues efficiently. Responsibilities include responding to support requests, troubleshooting hardware and software problems, maintaining IT equipment, and training users on systems and applications.

The IT Support Specialist at Kaimetrix provides technical support for user programs and projects, manages knowledge articles, enhances customer experiences through modern technology, and helps resolve technical issues via help desk support while ensuring compliance with service level agreements.

The Program Support Technician will provide administrative and technical support for the Enterprise Service Desk, handling support requests via various channels, assisting with equipment disposal, maintaining project documentation, and ensuring customer satisfaction through incident follow-ups.

The Technical Support Specialist, Level 2 will provide secondary technical support, manage new customer integrations, and help troubleshoot complex cases escalated from Level 1 support. Responsibilities include working with APIs, SQL databases, and enhancing documentation while fostering customer relationships and collaborating with development teams.

The Technical Support Lead will mentor and develop the technical support team, providing guidance to ensure timely and effective technical solutions for customers. Responsibilities include handling escalated technical issues, creating documentation, collaborating with cross-functional teams, and monitoring customer feedback to improve service quality.

Provide IT support for the G2 Army MI Enterprise, focusing on incident resolution, user account management, and customer service while aligning with ITIL standards. Key responsibilities include handling hardware and software issues, documenting incidents, and supporting system performance in a Windows environment.