Top Customer Success Jobs in Washington, DC

Manage a portfolio of 8–10 strategic enterprise customers, drive adoption, renewals, and expansion, engage executives (CIO/CISO), build multi-year success plans, identify and mitigate renewal risk, coordinate cross-functional teams, and deliver measurable business outcomes and executive-level reviews.

Lead onboarding, adoption, and growth for enterprise customers using Moveworks. Build executive relationships, quantify business value, drive product feedback, and coordinate cross-functional teams to ensure successful deployments and long-term engagement.

Manage a portfolio of Enterprise accounts to maximize lifetime value and retention. Advise on complex MongoDB architectures, drive revenue realization, run business reviews, influence product and cross-functional teams, mentor peers, and ensure accurate forecasting and account hygiene.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

The Customer Success Manager ensures high-value customers receive a strong ROI from Salesforce, addressing technical and business concerns while driving digital transformation in the public sector.

Manage a portfolio of customers to drive adoption, retention, and value realization of RapidScale solutions. Develop success plans, monitor health and utilization, conduct QBRs, coordinate cross-functional resources, support renewals and identify expansion opportunities, and follow Customer Success playbooks while escalating and resolving issues.

Lead strategic customer success for nonprofit/NGO Marketing & Commerce customers on Salesforce. Serve as single point of accountability for Signature deliverables, drive adoption of Marketing Cloud features, manage technical and executive stakeholders, identify risk and expansion opportunities, conduct quarterly reviews, use AI agents for efficiency, and coordinate cross-functional responses to major incidents to protect revenue and ensure renewals.

Manage a portfolio of 15–30 SMB/Mid-Market SaaS customers as primary contact from onboarding to renewal. Drive retention and expansion through value reviews, deliver analysis in Alloy, cultivate advocates, improve scaled processes and training, and act as the voice of the customer to Product and Engineering.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

Serve as the single point of customer accountability for Signature Success Plan customers in Federal Civilian agencies. Drive MuleSoft Anypoint adoption, monitor technical health, conduct enablement and quarterly reviews, align technical and business stakeholders, manage incidents and risks, and promote value to secure renewals and expansions. Partner with Sales, Engineering, and Product to optimize integrations and platform usage.

Serve as the single point of accountability for Signature Success Plan customers in Education. Drive adoption of Sales and Service Cloud features, monitor technical health and usage metrics, advise executives, coordinate cross-functional responses to incidents, and use AI tools to automate and monitor success activities. Manage renewals, expansion, and deliverables while aligning technical and business priorities.

Account team members develop and execute digital strategies, manage client relationships, track KPIs, and support account growth based on role level.

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.

The Strategy & Operations Lead will enhance Customer Success operations by designing processes, analyzing metrics, and collaborating with various departments to improve customer outcomes and growth.

The Customer Success Manager will manage relationships with private practice owners, ensuring product adoption and satisfaction while developing communication strategies and retention metrics.

Manage a high-volume SMB book (50+ accounts) using low-touch, scalable programs to drive adoption, retention, renewals, and expansion. Own onboarding, training, scalable enablement content, automated activation flows, and cross-functional feedback to improve product and segment-level outcomes.

Manage public sector client relationships to ensure product value, retention, and upsell. Serve as client advocate, gather feedback, collaborate with Sales and Development, implement risk mitigation strategies, meet success metrics, and represent Citian at regional and national events.

Lead a global team of high-touch Customer Success Managers for commercial accounts to drive adoption, retention, and expansion. Own regional performance metrics, serve as executive escalation for key accounts, co-lead executive business reviews, analyze usage and health data to surface expansion and churn risks, and align cross-functional teams (Sales, Product, Professional Services) to deliver measurable ROI and value.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Serve as a client-facing GRC advisor to drive adoption, retention, and expansion of Diligent's GRC SaaS platform. Assess client requirements, recommend configurations and best practices, collaborate with Product, Support, and Sales, monitor industry/regulatory trends, identify at-risk clients, and increase platform usage across key accounts.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

As a Customer Success Manager, you will drive customer success through training and support while managing relationships with farms utilizing ag-tech solutions.

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

Manage client engagements, support software product development, lead user training, and build relationships with clients to ensure effective implementations and growth opportunities.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.