Top Customer Success Jobs in Washington, DC

Reposted 5 Days AgoSaved
Easy Apply
Remote or Hybrid
Washington, DC
Easy Apply
64K-87K Annually
Senior level
64K-87K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
As a Customer Success Manager at PagerDuty, you will manage customer relationships, drive retention, and ensure successful adoption of PagerDuty's services while collaborating with internal teams to enhance customer satisfaction.
7 Days AgoSaved
In-Office or Remote
Washington, DC
Mid level
Mid level
HR Tech • Information Technology • Software
As a Customer Success Manager, you will build relationships with clients to help them achieve business objectives and drive account growth, collaborating with internal teams for best customer experience.
Top Skills: Account ManagementB2B SaasCustomer SuccessHr
Reposted 17 Hours AgoSaved
In-Office
Washington, DC
2-18 Annually
Junior
2-18 Annually
Junior
Agency • Digital Media • Marketing Tech • Social Impact
Account team members develop and execute digital strategies, manage client relationships, track KPIs, and support account growth based on role level.
Top Skills: AnalyticsCRMDigital Marketing StrategyFundraising Tools
Reposted 17 Hours AgoSaved
Hybrid
Washington, DC
Mid level
Mid level
Healthtech • Financial Services
The Customer Success Manager will manage relationships with private practice owners, ensuring product adoption and satisfaction while developing communication strategies and retention metrics.
Top Skills: FintechSoftware Solutions
YesterdaySaved
Hybrid
Washington, DC
140K-165K Annually
Senior level
140K-165K Annually
Senior level
Artificial Intelligence • Machine Learning • Software • Analytics
The Senior Customer Success Manager will act as a strategic partner for enterprise customers in the gaming sector, focusing on customer advocacy, success planning, engagement leadership, and operational excellence to ensure measurable outcomes and retention.
YesterdaySaved
Hybrid
Washington, DC
150K-180K Annually
Senior level
150K-180K Annually
Senior level
Healthtech • Financial Services
The Strategy & Operations Lead will enhance Customer Success operations by designing processes, analyzing metrics, and collaborating with various departments to improve customer outcomes and growth.
Top Skills: SigmaSQLTableau
Reposted YesterdaySaved
Hybrid
Washington, DC
130K-170K Annually
Senior level
130K-170K Annually
Senior level
Healthtech • Financial Services
The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.
Reposted YesterdaySaved
In-Office
Washington, DC
110K-135K Annually
Senior level
110K-135K Annually
Senior level
Information Technology • Software • Analytics
Lead customer success for significant government partnerships, drive renewals, provide technical advice, and support client enforcement efforts in trade integrity and border security.
Top Skills: GainsightMixpanel
Reposted YesterdaySaved
Hybrid
Washington, DC
127K-178K Annually
Senior level
127K-178K Annually
Senior level
Artificial Intelligence • Software
As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.
Top Skills: AnalyticsData ReportingSaaS
2 Days AgoSaved
In-Office
Washington, DC
110K-140K Annually
Mid level
110K-140K Annually
Mid level
Healthtech
The Digital Pathology Commercial Customer Success Manager drives customer success and revenue growth by ensuring sustained value from digital pathology solutions, overseeing adoption, retention, and expansion efforts in healthcare environments.
Top Skills: Ai-Enabled Diagnostic PlatformsDigital PathologyHealthcare It
2 Days AgoSaved
In-Office
Washington, DC
110K-140K Annually
Mid level
110K-140K Annually
Mid level
Healthtech • Other • Software • Biotech
As a Digital Pathology Commercial Customer Success Manager, you'll drive commercial growth by ensuring customer satisfaction and utilizing digital pathology solutions, collaborating with internal teams to enhance service and support customer success plans.
Top Skills: Ai-Enabled Diagnostic PlatformsDigital PathologyHealthcare ItImage Management
2 Days AgoSaved
In-Office
Washington, DC
110K-140K Annually
Mid level
110K-140K Annually
Mid level
Biotech
The role focuses on driving customer success and long-term growth in digital pathology, managing relationships, and ensuring adoption and utilization of solutions.
Top Skills: Ai-Enabled Diagnostic PlatformsDigital PathologyHealthcare ItImage Management
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Reposted 2 Days AgoSaved
In-Office
Washington, DC
99K-124K Annually
Senior level
99K-124K Annually
Senior level
Software
The Senior Customer Success Manager oversees customer lifecycle management, ensuring satisfaction and driving portfolio growth within Public Sector accounts. Responsibilities include strategic advising, relationship management, project management, and mentoring other CSMs.
Top Skills: GrcMS OfficeSaaSSalesforce
Reposted 2 Days AgoSaved
In-Office
Washington, DC
75K-93K Annually
Mid level
75K-93K Annually
Mid level
Software
The Customer Success Manager II manages accounts, ensuring customer satisfaction through onboarding, training, and ongoing support, while facilitating growth opportunities and strategic relationships with public sector clients.
Top Skills: SaaSSalesforce
Reposted 6 Days AgoSaved
In-Office or Remote
Washington, DC
82K-148K Annually
Mid level
82K-148K Annually
Mid level
Big Data • Cloud • Digital Media • Machine Learning • Mobile • Software • Industrial
The Customer Success Manager will work with educational institutions to drive Autodesk solutions adoption and ensure customer satisfaction through collaboration and relationship building.
Top Skills: FormaRevitSalesforce
Reposted 6 Days AgoSaved
In-Office
Washington, DC
131K-209K Annually
Mid level
131K-209K Annually
Mid level
Artificial Intelligence • Cloud • Social Impact • Software • Wearables
The Federal Customer Success Executive manages post-deployment experiences for Federal customers, ensuring product adoption and driving value realization.
Top Skills: GainsightJIRASalesforce
Reposted 7 Days AgoSaved
In-Office or Remote
Washington, DC
120K-150K Annually
Senior level
120K-150K Annually
Senior level
Software
The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.
Top Skills: Marketing AutomationSales EngagementSalesforce
Reposted 7 Days AgoSaved
In-Office or Remote
Washington, DC
95K-125K Annually
Mid level
95K-125K Annually
Mid level
Software
As a Customer Success Manager, you will manage post-sale client relationships, drive adoption, reduce churn, and ensure client satisfaction for mid-market customers.
Top Skills: Salesforce
8 Days AgoSaved
In-Office
Washington, DC
27-30 Hourly
Junior
27-30 Hourly
Junior
Real Estate • Software • PropTech
The Customer Success Manager acts as the primary contact for customers, providing support on Compass tools, marketing, and onboarding, while managing customer relationships and promoting technology adoption.
Top Skills: ConfluenceSalesforceZendesk
9 Days AgoSaved
In-Office
Washington, DC
150K-230K Annually
Mid level
150K-230K Annually
Mid level
Software
The Customer Success Manager advocates for customer needs, manages requirements, trains users, builds relationships, and collaborates with teams to ensure satisfaction and renewals.
Top Skills: Ai TechnologiesExcelMachine LearningPythonSQL
9 Days AgoSaved
In-Office or Remote
Washington, DC
133K-312K Annually
Senior level
133K-312K Annually
Senior level
Artificial Intelligence • Cloud • Information Technology • Consulting
As a Senior Customer Success Manager, you will manage strategic customer accounts, drive adoption of HPE solutions, provide customer advocacy, and coordinate internal teams for issue resolution while targeting upsell opportunities.
Top Skills: AgileCloud ComputingDevOpsHpe GreenlakeItilItsm
Reposted 9 Days AgoSaved
In-Office
Washington, DC
Mid level
Mid level
Artificial Intelligence • Information Technology • Sales • Software
Manage client engagements, support software product development, lead user training, and build relationships with clients to ensure effective implementations and growth opportunities.
Top Skills: JSONSQL
Reposted 10 Days AgoSaved
In-Office or Remote
Washington, DC
Senior level
Senior level
Information Technology • Security
The Customer Success Manager will ensure customer satisfaction and retention by facilitating communication with clients, tracking product usage, and managing onboarding and renewals. Responsibilities include relationship management, handling customer feedback, and collaborating with internal teams for successful outcomes.
Top Skills: Github IssuesHubspotLinearMetabaseNotionSaaSSlack
14 Days AgoSaved
In-Office or Remote
Washington, DC
146K-244K Annually
Senior level
146K-244K Annually
Senior level
Artificial Intelligence • Cloud • Software • Conversational AI
The Director of Customer Success will lead and scale a high-performing team, ensure customer adoption and outcomes, manage executive relationships, and optimize team operations with a focus on delivering measurable business impact for enterprise clients.
Top Skills: AIContact CenterCustomer ExperienceMarketingSaaSUnified-Cxm
14 Days AgoSaved
In-Office
Washington, DC
75K-94K Annually
Senior level
75K-94K Annually
Senior level
Software
The Customer Success Manager II manages customer accounts, ensuring satisfaction and retention. Responsibilities include onboarding, training, relationship management, and collaborating with internal teams to enhance customer experience.
Top Skills: SaaSSalesforce
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