Top Customer Success Jobs in Washington, DC

Manage a portfolio of 8–10 strategic enterprise customers, drive adoption, renewals, and expansion, engage executives (CIO/CISO), build multi-year success plans, identify and mitigate renewal risk, coordinate cross-functional teams, and deliver measurable business outcomes and executive-level reviews.

Lead onboarding, adoption, and growth for enterprise customers using Moveworks. Build executive relationships, quantify business value, drive product feedback, and coordinate cross-functional teams to ensure successful deployments and long-term engagement.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

Manages strategic higher education customers using Salesforce Signature Success. Serves as the primary customer accountability point, builds executive relationships, coordinates success services, guides feature adoption, supports renewals and expansion, and advocates during high-severity incidents. The role translates technical concepts into business outcomes, coordinates cross-functional teams, identifies implementation risks, and improves customers’ technical and operational health. Occasional customer-site travel and after-hours or weekend coverage may be required.

Manage strategic enterprise customer relationships for AI-driven SaaS solutions serving financial institutions and public-sector clients. Responsibilities include onboarding, customer presentations and training, ongoing support, expectation management, and advocacy throughout the client lifecycle. Partner cross-functionally with Customer Success, Product, Data Science, Engineering, and Sales teams to meet customer commitments, project milestones, and contractual timelines while driving satisfaction and measurable client value.

Manage client relationships, satisfaction, onboarding, recurring meetings, issue resolution, renewals, upselling, and service delivery. Oversee campaign execution, software change releases, UAT participation, client reporting, settlement files, account reconciliation, and performance monitoring. Collaborate with internal teams, communicate client requirements, resolve problems, and provide industry guidance while managing multiple priorities.

Serve as a trusted technical advisor to federal and public-sector customers throughout the customer success lifecycle, from onboarding through expansion. Drive adoption and value of Cribl’s observability data pipelines, develop success plans and KPIs, identify new use cases, and maintain executive and technical stakeholder relationships. Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams while mentoring colleagues and supporting data-driven customer engagement.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Serve as a client-facing GRC advisor to drive adoption, retention, and expansion of Diligent's GRC SaaS platform. Assess client requirements, recommend configurations and best practices, collaborate with Product, Support, and Sales, monitor industry/regulatory trends, identify at-risk clients, and increase platform usage across key accounts.

Coordinate multiple SaaS customer onboardings by tracking requirements, dependencies, files, risks, and deliverables across internal teams. Support customer communications, escalate issues, maintain project visibility, and recommend process improvements. The role offers increasing ownership of customer accounts and implementation responsibilities.

Own the full success lifecycle for complex federal agency accounts, including onboarding, adoption, strategic planning, executive reviews, training, expansion, and relationship management. Navigate government procurement, compliance requirements, stakeholder hierarchies, and lengthy renewal cycles. Translate customer feedback and usage data into business value narratives and actionable product insights while partnering with Sales, Product, Engineering, and Support.

Own a portfolio of healthcare clients, serving as a strategic advisor and driving engagement, outcomes, adoption, and long-term partnerships. Lead business reviews, align digital health solutions with client goals, translate data into recommendations, optimize programs, and address performance gaps. Collaborate with Product, Implementation, and Sales teams to advocate for clients and support renewals and expansion. The role requires customer success, practice management, labor union, healthcare benefits, and employer-sponsored healthcare experience.

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

As a Customer Success Manager, you will drive customer success through training and support while managing relationships with farms utilizing ag-tech solutions.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

Manage client engagements, support software product development, lead user training, and build relationships with clients to ensure effective implementations and growth opportunities.

Manage customer adoption, onboarding, renewals, and expansion for Illumio’s cybersecurity platform across public-sector accounts. Build trusted relationships with executive and technical stakeholders, define success outcomes, conduct executive business reviews, develop strategic adoption roadmaps, monitor account health, forecast renewals, identify growth opportunities, and coordinate cross-functional teams to resolve product gaps and deliver customer value.

Manage strategic relationships with large prosecutor and public defender customers. Drive platform adoption, create success plans, coordinate escalations, communicate milestones to leadership, deliver training, support implementations, share justice-sector best practices, and identify account expansion opportunities with Sales. The role requires deep justice or legal-sector expertise, stakeholder engagement, project management, process improvement, data analysis, and strong communication skills.

Manage post-sale relationships for an assigned enterprise customer base, focusing on onboarding, enablement, adoption, renewals, retention, upselling, and cross-selling. Partner with sales, solutions architecture, marketing, finance, and operations teams to resolve issues, identify growth opportunities, communicate product value, and maintain customer and pipeline records in Salesforce. Act as a trusted advisor and advocate while analyzing customer feedback and improving the overall service experience.

Own end-to-end customer onboarding, including identity and security integrations. Drive adoption, retention, renewals, and account expansion while monitoring customer health. Lead executive business reviews and debriefs, troubleshoot API and identity-provider integrations, coordinate with engineering, maintain CRM accuracy, and relay customer feedback to product. The role requires strong technical fluency, communication skills, and experience managing B2B customer relationships.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Own a SaaS customer portfolio from onboarding through renewal, driving adoption, measurable outcomes, retention, and account expansion. Lead implementations, configure the platform, monitor usage and account health, conduct business reviews, and serve as the primary customer contact. Partner with product and engineering to resolve issues, identify upsell opportunities, and support customer marketing initiatives. Use data and AI tools to improve scalable customer lifecycle processes.