Top Customer Success Jobs in Washington, DC

Lead federal customer relationships to drive product value, adoption, and growth. Onboard and advise executive sponsors, translate business needs into product solutions, iterate onboarding strategy, gather customer feedback, and collaborate cross-functionally to meet transformational goals.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

As a Customer Success Manager at PagerDuty, you will manage customer relationships, drive retention, and ensure successful adoption of PagerDuty's services while collaborating with internal teams to enhance customer satisfaction.

The Enterprise Customer Success Manager will lead strategic initiatives for high-value enterprise customers, ensuring success, driving revenue growth, and maintaining strong relationships while coordinating resources across the organization.

As a Customer Success Manager, you will manage post-sale client relationships, drive adoption, reduce churn, and ensure client satisfaction for mid-market customers.

As a Customer Success Manager, you will drive customer success through training and support while managing relationships with farms utilizing ag-tech solutions.

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

Manage client engagements, support software product development, lead user training, and build relationships with clients to ensure effective implementations and growth opportunities.

The Customer Success Manager II drives success and growth for enterprise customers, focusing on account management, product adoption, and customer advocacy while collaborating with internal teams.

The Head of Programmatic Customer Success will define and implement strategies for customer engagement, utilizing AI to optimize customer journeys, ensuring scalable adoption without direct customer management. Responsibilities include designing programs, establishing metrics for success, experimenting to drive behavior change, and hiring a high-performance team.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Serve as the customer advocate and technical lead for federal customers: manage requirements and onboarding, train users, demonstrate value, coordinate with sales and engineering, and ensure renewals and issue resolution for Legion’s Generative AI platform.

Manage complex customer relationships in the DoD, Intelligence Community, and Federal sectors, focusing on compliance, strategic customer leadership, and cross-functional collaboration.

The Senior Customer Success Manager will manage strategic relationships within the DoD, IC, and Federal agencies, ensuring compliance and effective identity management. Responsibilities include customer leadership, compliance navigation, collaboration with teams, driving adoption, and mitigating renewal risks.

The Director of Customer Success will lead and scale a high-performing team, ensure customer adoption and outcomes, manage executive relationships, and optimize team operations with a focus on delivering measurable business impact for enterprise clients.

Lead development and governance of Advana Customer Success Operations and Stakeholder Management Plans across Unclassified, Secret, and Top Secret domains. Coordinate with platform, data, AI, cybersecurity, and system operations teams, build metrics and dashboards, produce briefs and reports, and drive stakeholder engagement and service adoption across DoW, DHS, and interagency partners.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

Manage a portfolio of mid-market logistics customers to drive onboarding, product adoption, retention, renewals, and expansion. Own implementation, training, QBRs, executive reporting, and cross-functional issue resolution. Serve as customer advocate and partner with Sales, Product, Engineering, Support, and Data. Periodic travel for meetings and conferences.

The Customer Success Manager maintains relationships with existing clients, ensures satisfaction, manages account renewals, and drives growth opportunities while supporting internal collaboration and client onboarding.

The Sr. Customer Success Manager for Federal will develop customer relationships, ensure satisfaction, drive results and manage interactions with federal agency clients. This role involves understanding government compliance and delivering innovative solutions to meet client needs, requiring strong communication and problem-solving skills.

Serve as strategic advisor to government customers for Anthropic's Claude products, driving adoption, change management, compliance alignment (FedRAMP/IL5/HIPAA), usage optimization, ROI measurement, and cross-functional advocacy to expand mission-focused AI deployments.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

Lead named enterprise accounts on Salesforce Signature Success Plans, drive renewals and expansion, build executive relationships, execute customer success strategies, monitor health metrics, resolve escalations, and coordinate cross-functional teams to maximize customer value from Salesforce and AI-enabled platforms.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.