Top Customer Success Jobs in Washington, DC

Manage strategic enterprise customer relationships, align Workday solutions with business goals, drive adoption and measurable value, and guide customers through AI journeys. Coordinate Sales, Services, and Product teams; engage executive stakeholders; resolve complex issues; manage escalations; and advocate for retention, expansion, innovation, and long-term ROI.

Own customer onboarding, deployment, adoption, and ongoing value realization for a cybersecurity platform. Build repeatable customer lifecycle processes, success metrics, playbooks, documentation, and enablement programs. Monitor customer health, resolve adoption blockers, coordinate technical implementations, and translate customer feedback for Product and Engineering. Help establish and grow Zip Security’s Customer Success function, including hiring and developing future team members.

Manage client relationships throughout the partnership lifecycle, driving retention, growth, renewals, adoption, and satisfaction. Oversee contracts, billing coordination, reporting, KPI monitoring, and performance reviews. Provide strategic recommendations, lead client engagements, support onboarding and field adoption, and collaborate with sales, field leadership, and internal teams to address feedback and expand programs.

Serve as a primary contact for customers, handling high-volume phone, SMS, and email interactions. Resolve issues, explain products, re-engage inactive customers, track activity, and follow up on open requests. Partner with Sales, Product, Operations, and Support to improve customer experience while applying engagement playbooks in a fast-paced environment.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

Leads and develops a team of Customer Success Managers serving commercial accounts. Builds scalable success strategies, processes, playbooks, and adoption motions to drive consumption, expansion, retention, and customer value. Coaches team members, manages escalations and strategic engagements, oversees portfolio forecasting, partners cross-functionally, and contributes to hiring, training, customer advocacy, and responsible AI adoption.

Own strategic enterprise customer accounts, lead complex implementations, manage executive relationships, conduct account planning and QBRs, and drive retention, renewals, expansion, and customer advocacy. Coordinate with Product, Engineering, Data, Support, Sales, and other GTM teams to improve customer outcomes and influence product direction. Travel quarterly or as needed for customer meetings, workshops, QBRs, and industry events.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

Leads and develops a team of 5–10 Customer Success Managers serving strategic enterprise accounts. Responsibilities include coaching, driving adoption, expansion, retention, customer satisfaction, executive engagement, escalation management, forecasting, and building scalable success processes and playbooks. Partners with Sales, Applied AI, Product, Engineering, and Marketing to improve customer outcomes and product adoption while supporting hiring, performance management, customer advocacy, and responsible AI deployment.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.

Leads and develops enterprise Customer Success Managers across the West region. Drives customer adoption, value realization, retention, renewals, and expansion through success planning, health monitoring, executive engagement, and risk mitigation. Partners with Sales, Services, Product, and Support to deliver consistent customer outcomes, improve team capabilities, and maintain effective operating rhythms, reporting, and account planning.

Guide approximately 100 federal government clients through post-implementation adoption of Granicus SaaS solutions. Use Salesforce and Power BI data to recommend adoption strategies, advocate for customers internally, collaborate with Sales on expansion opportunities, maintain product proficiency, and build strong client relationships. The role requires weekly DC-area client visits and occasional domestic travel.

Manages strategic higher education customers using Salesforce Signature Success. Serves as the primary customer accountability point, builds executive relationships, coordinates success services, guides feature adoption, supports renewals and expansion, and advocates during high-severity incidents. The role translates technical concepts into business outcomes, coordinates cross-functional teams, identifies implementation risks, and improves customers’ technical and operational health. Occasional customer-site travel and after-hours or weekend coverage may be required.

Manage strategic enterprise customer relationships for AI-driven SaaS solutions serving financial institutions and public-sector clients. Responsibilities include onboarding, customer presentations and training, ongoing support, expectation management, and advocacy throughout the client lifecycle. Partner cross-functionally with Customer Success, Product, Data Science, Engineering, and Sales teams to meet customer commitments, project milestones, and contractual timelines while driving satisfaction and measurable client value.

Manage client relationships, satisfaction, onboarding, recurring meetings, issue resolution, renewals, upselling, and service delivery. Oversee campaign execution, software change releases, UAT participation, client reporting, settlement files, account reconciliation, and performance monitoring. Collaborate with internal teams, communicate client requirements, resolve problems, and provide industry guidance while managing multiple priorities.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Serve as a client-facing GRC advisor to drive adoption, retention, and expansion of Diligent's GRC SaaS platform. Assess client requirements, recommend configurations and best practices, collaborate with Product, Support, and Sales, monitor industry/regulatory trends, identify at-risk clients, and increase platform usage across key accounts.

Coordinate multiple SaaS customer onboardings by tracking requirements, dependencies, files, risks, and deliverables across internal teams. Support customer communications, escalate issues, maintain project visibility, and recommend process improvements. The role offers increasing ownership of customer accounts and implementation responsibilities.

Own the full success lifecycle for complex federal agency accounts, including onboarding, adoption, strategic planning, executive reviews, training, expansion, and relationship management. Navigate government procurement, compliance requirements, stakeholder hierarchies, and lengthy renewal cycles. Translate customer feedback and usage data into business value narratives and actionable product insights while partnering with Sales, Product, Engineering, and Support.

As a Customer Success Manager, you will drive customer success through training and support while managing relationships with farms utilizing ag-tech solutions.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.

Manage client engagements, support software product development, lead user training, and build relationships with clients to ensure effective implementations and growth opportunities.