Top Customer Success Jobs in Washington, DC

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Lead named enterprise accounts on Salesforce Signature Success Plans, drive renewals and expansion, build executive relationships, execute customer success strategies, monitor health metrics, resolve escalations, and coordinate cross-functional teams to maximize customer value from Salesforce and AI-enabled platforms.

The Senior Customer Success Business Partner manages enterprise customer relationships, driving ROI through strategic partnerships, adoption, and account expansion while ensuring customer satisfaction and loyalty.

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

The Head of Programmatic Customer Success will define and implement strategies for customer engagement, utilizing AI to optimize customer journeys, ensuring scalable adoption without direct customer management. Responsibilities include designing programs, establishing metrics for success, experimenting to drive behavior change, and hiring a high-performance team.

The Director of Customer Success will lead and scale a high-performing team, ensure customer adoption and outcomes, manage executive relationships, and optimize team operations with a focus on delivering measurable business impact for enterprise clients.

The Customer Success Manager ensures high-value customers receive a strong ROI from Salesforce, addressing technical and business concerns while driving digital transformation in the public sector.

The Customer Success Specialist ensures a smooth client onboarding experience, manages documentation, tracks progress, and collaborates with cross-functional teams to enhance client satisfaction.

The Customer Success Manager maintains relationships with existing clients, ensures satisfaction, manages account renewals, and drives growth opportunities while supporting internal collaboration and client onboarding.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.

As a Customer Success Manager, you will drive customer success through training and support while managing relationships with farms utilizing ag-tech solutions.

Lead customer- and partner-facing operations for strategic global public sector accounts, driving adoption, renewals, expansion, and cross-functional coordination. Manage post-sale lifecycle, resolve issues, build scalable success processes, and provide product feedback to engineering to maximize mission outcomes.

Manage GRC services delivery for Federal agencies, oversee program strategy, ensure customer satisfaction, handle resource needs, and lead operational improvements.

Account team members develop and execute digital strategies, manage client relationships, track KPIs, and support account growth based on role level.

The Customer Success Manager will manage relationships with private practice owners, ensuring product adoption and satisfaction while developing communication strategies and retention metrics.

The Strategy & Operations Lead will enhance Customer Success operations by designing processes, analyzing metrics, and collaborating with various departments to improve customer outcomes and growth.

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.

Lead customer success for significant government partnerships, drive renewals, provide technical advice, and support client enforcement efforts in trade integrity and border security.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

The Digital Pathology Commercial Customer Success Manager drives customer success and revenue growth by ensuring sustained value from digital pathology solutions, overseeing adoption, retention, and expansion efforts in healthcare environments.

As a Digital Pathology Commercial Customer Success Manager, you'll drive commercial growth by ensuring customer satisfaction and utilizing digital pathology solutions, collaborating with internal teams to enhance service and support customer success plans.

The role focuses on driving customer success and long-term growth in digital pathology, managing relationships, and ensuring adoption and utilization of solutions.

The Senior Customer Success Manager oversees customer lifecycle management, ensuring satisfaction and driving portfolio growth within Public Sector accounts. Responsibilities include strategic advising, relationship management, project management, and mentoring other CSMs.