Top Customer Success Jobs in Washington, DC

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Own onboarding, adoption, retention, renewals, and expansion for public sector customers. Navigate government procurement and budget cycles, lead executive business reviews, coordinate technical integrations, monitor account health, identify growth opportunities, and relay customer insights to product teams. The role requires customer success experience, public sector knowledge, strong communication skills, and CRM proficiency. Identity, API, cybersecurity, and government clearance experience are preferred.

Own outcomes for complex enterprise accounts by driving AI product adoption, workflow transformation, ROI, retention, and expansion. Lead executive relationships, business reviews, change management, governance, and risk remediation. Create adoption playbooks, mentor CSMs, and influence cross-functional product and enablement decisions. Requires customer success, consulting, or account management experience in legal technology, eDiscovery, litigation support, or regulated workflows.

Manage strategic public-sector customers using Salesforce Marketing Cloud Next, serving as a trusted advisor and primary accountability point. Lead platform adoption, value alignment, migrations from legacy marketing platforms, technical discovery, consent and data migration strategy, stakeholder workshops, incident communications, health reviews, and renewal or expansion opportunities. Guide customers through Marketing Cloud Next and Data Cloud implementations while coordinating internal teams, partners, and technical resources. The role requires deep marketing automation expertise, strong consulting and communication skills, and eligibility for a Moderate Public Trust investigation.

Manages a complex public-sector customer portfolio by driving onboarding, product adoption, value realization, retention, renewals, and expansion. Uses usage telemetry and customer health insights to identify risks and opportunities, develops success plans, leads executive engagement and escalations, and supports modernization initiatives. Partners cross-functionally, advocates for customers, and mentors other Customer Success Managers while contributing to scalable playbooks and success frameworks.

Manage multiple customer accounts, understand client needs, provide product and industry consultation, coordinate internal resources, support projects and change management, facilitate sales of additional functionality, maintain customer retention, and achieve high satisfaction ratings. The role requires collaboration with product, development, testing, and other teams, along with occasional travel and alternate schedule availability.

Manage onboarding and ongoing relationships for SOC services customers. Serve as the primary customer contact, assess cybersecurity program needs, coordinate cross-functional projects, manage scope, schedules, resources, costs, risks, and deliverables, and present updates to executive stakeholders. Develop adoption roadmaps, identify expansion opportunities, establish repeatable processes, and support continuous improvement across engineering, IT, and cyber defense teams.

Manage enterprise healthcare customer relationships, drive Workday product adoption, develop success plans, oversee SaaS implementations, resolve escalations, and align executives and internal teams. The role requires deep SaaS and healthcare expertise, Workday or comparable enterprise application experience, strong communication skills, and the ability to support customer retention, expansion, and advocacy. Travel up to 30% is required.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Own strategic relationships with complex enterprise customers, driving platform adoption, retention, growth, and measurable security outcomes. Analyze customer data, resolve complex challenges, guide customers through change, and advise on vulnerability disclosure and bug bounty programs. Partner with Sales, Product, and Technical Services on expansions and customer initiatives. Contribute to scalable customer success practices, mentor colleagues, and improve customer experience across the organization.

Own customer success for Salesforce Marketing Cloud Next Signature customers, serving as a trusted advisor and coordinating deliverables, adoption, renewals, and expansion. Lead migrations from legacy marketing platforms, facilitate technical discovery and design workshops, guide Data Cloud and consent strategies, monitor platform health, manage incidents, and align business and technical stakeholders. Develop success plans, drive feature adoption, communicate risks, and collaborate with Sales, Engineering, Product, partners, and implementation teams.

Manages strategic public-sector customers using Tableau and Salesforce, serving as the primary accountability point for adoption, value realization, renewals, expansion, technical health, and incident coordination. Builds executive relationships, tracks platform usage, leads enablement and business reviews, recommends improvements, and translates technical concepts into business outcomes. Escalates complex data, integration, automation, and configuration issues while partnering with Sales, Engineering, and Product teams.

Own a SaaS customer portfolio from onboarding through renewal, driving adoption, measurable outcomes, retention, and account expansion. Lead implementations, configure the platform, monitor usage and account health, conduct business reviews, and serve as the primary customer contact. Partner with product and engineering to resolve issues, identify upsell opportunities, and support customer marketing initiatives. Use data and AI tools to improve scalable customer lifecycle processes.

Manage client relationships throughout the partnership lifecycle, driving retention, growth, renewals, adoption, and satisfaction. Oversee contracts, billing coordination, reporting, KPI monitoring, and performance reviews. Provide strategic recommendations, lead client engagements, support onboarding and field adoption, and collaborate with sales, field leadership, and internal teams to address feedback and expand programs.

Own customer success for Salesforce Signature customers by coordinating deliverables, driving Service Cloud adoption, aligning technical and business goals, managing risks and incidents, monitoring usage and platform health, and supporting renewals and expansion. The role builds executive relationships, conducts enablement and quarterly reviews, develops success plans, identifies underutilized entitlements, and partners with Sales, Engineering, and Product. It also requires applying AI agents and prompt engineering to improve customer monitoring and planning.

Manage a portfolio of commercial customers throughout the post-sales lifecycle, driving adoption, customer outcomes, and growth. Develop adoption plans, collaborate with Sales and Product, coach customers on APIs and cloud-native technologies, and improve customer engagement tooling and processes. The role requires strong communication, organization, technical understanding, and a builder mentality, with experience ideally in SaaS, open-source, or infrastructure software environments.

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewals, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and deliver onboarding, training, and targeted customer engagements. Use AI tools to create communications, analyze usage patterns, and scale customer programs. Partner with Sales, Adoption Services, and internal teams to improve customer outcomes and contribute to playbooks.

Lead strategic enterprise customer engagements from implementation through renewal. Serve as the primary customer contact, support onboarding and training, deliver analytical business-value reviews, drive adoption and expansion, manage executive relationships, gather product feedback, and mentor Customer Success Managers. The role requires strong analytical, consultative, project-management, relationship-building, and communication skills in a hybrid Washington, DC environment.

Own customer onboarding, deployment, adoption, and ongoing value realization for a cybersecurity platform. Build repeatable customer lifecycle processes, success metrics, playbooks, documentation, and enablement programs. Monitor customer health, resolve adoption blockers, coordinate technical implementations, and translate customer feedback for Product and Engineering. Help establish and grow Zip Security’s Customer Success function, including hiring and developing future team members.

Serve as a primary contact for customers, handling high-volume phone, SMS, and email interactions. Resolve issues, explain products, re-engage inactive customers, track activity, and follow up on open requests. Partner with Sales, Product, Operations, and Support to improve customer experience while applying engagement playbooks in a fast-paced environment.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.

Manage strategic enterprise customer relationships for AI-driven SaaS solutions serving financial institutions and public-sector clients. Responsibilities include onboarding, customer presentations and training, ongoing support, expectation management, and advocacy throughout the client lifecycle. Partner cross-functionally with Customer Success, Product, Data Science, Engineering, and Sales teams to meet customer commitments, project milestones, and contractual timelines while driving satisfaction and measurable client value.