Top Customer Success Jobs in Washington, DC

Manage a portfolio of customers to drive adoption, ensure technical health, and maximize value from ServiceNow. Use and develop Success Plays, create use cases, oversee projects, guide cross-functional teams to resolve escalations, and help customers achieve business outcomes through prescriptive guidance and AI integration.

Serve as trusted advisor for federal enterprise customers, drive adoption and value of Moveworks platform, manage onboarding and deployments, translate customer needs into product solutions, gather feedback, and partner cross-functionally to grow engagement and achieve transformational goals.

Lead strategic advisory and post-sales engagement for a portfolio of Enterprise accounts. Drive retention, revenue realization, and customer advocacy by building executive relationships, managing account strategy, assessing technical health, mitigating risk, and coordinating cross-functional resources. Mentor team members, influence product roadmap with customer insights, and ensure consistent forecasting and operational hygiene to maximize long-term customer value.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

Serve as primary post-sales contact for a portfolio of small-market customers to drive product adoption, lead training and calls, guide implementation, resolve escalations, and share best practices to maximize customer value.

Lead development and governance of Advana Customer Success Operations and Stakeholder Management Plans across Unclassified, Secret, and Top Secret domains. Coordinate with platform, data, AI, cybersecurity, and system operations teams, build metrics and dashboards, produce briefs and reports, and drive stakeholder engagement and service adoption across DoW, DHS, and interagency partners.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

Manage a portfolio of mid-market logistics customers to drive onboarding, product adoption, retention, renewals, and expansion. Own implementation, training, QBRs, executive reporting, and cross-functional issue resolution. Serve as customer advocate and partner with Sales, Product, Engineering, Support, and Data. Periodic travel for meetings and conferences.

The Customer Success Manager maintains relationships with existing clients, ensures satisfaction, manages account renewals, and drives growth opportunities while supporting internal collaboration and client onboarding.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

The Customer Success Manager ensures high-value customers receive a strong ROI from Salesforce, addressing technical and business concerns while driving digital transformation in the public sector.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.

Manage a portfolio of higher-education accounts to drive adoption, retention, and growth. Develop success plans, run data-driven reviews, build executive relationships, surface customer feedback to internal teams, and collaborate with Sales and Marketing to secure renewals, upsells, and advocacy.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

Manage a portfolio of 15–30 SMB/Mid-Market SaaS customers as primary contact from onboarding to renewal. Drive retention and expansion through value reviews, deliver analysis in Alloy, cultivate advocates, improve scaled processes and training, and act as the voice of the customer to Product and Engineering.

The Customer Success Programs Manager will lead programmatic customer success initiatives, focusing on AI-powered customer engagement and measure impact through data. Responsibilities include building programs, running live engagements, and collaborating across teams to enhance effectiveness and drive customer outcomes.

Serve as the single point of customer accountability for Signature Success Plan customers in Federal Civilian agencies. Drive MuleSoft Anypoint adoption, monitor technical health, conduct enablement and quarterly reviews, align technical and business stakeholders, manage incidents and risks, and promote value to secure renewals and expansions. Partner with Sales, Engineering, and Product to optimize integrations and platform usage.

Manage multiple customer accounts for a behavioral-health SaaS, understand customer needs, drive project and change management, coordinate cross-functional teams, ensure customer satisfaction and retention, and support upsell of additional functionality. Maintain regular client communication and meet retention and satisfaction targets.

Account team members develop and execute digital strategies, manage client relationships, track KPIs, and support account growth based on role level.

The Customer Success Lead will manage a team focused on customer satisfaction, product adoption, and engagement strategies for medical practices.

The Strategy & Operations Lead will enhance Customer Success operations by designing processes, analyzing metrics, and collaborating with various departments to improve customer outcomes and growth.

The Customer Success Manager will manage relationships with private practice owners, ensuring product adoption and satisfaction while developing communication strategies and retention metrics.

Manage public sector client relationships to ensure product value, retention, and upsell. Serve as client advocate, gather feedback, collaborate with Sales and Development, implement risk mitigation strategies, meet success metrics, and represent Citian at regional and national events.

Manage end-to-end Signature Success experience for a portfolio of high-value education customers. Build trusted relationships with business and technical stakeholders, drive adoption and measurable business value, monitor platform health, surface expansion and renewal opportunities, and coordinate cross-functional teams to resolve escalations and incidents.