Top Tech Support Jobs in Washington, DC

The Technical Support Specialist at Aura provides troubleshooting and resolutions for customers via multiple communication channels while managing escalated technical needs, social media tasks, and billing inquiries. They will also track issues, manage data requests, and share best practices with the team to enhance product performance and customer satisfaction.

Provide operational support for staff by troubleshooting and resolving IT-related issues. Monitor enterprise systems, document support requests, assist with installations, and manage user accounts while collaborating with IT team members. The role requires excellent communication and customer service skills, along with strong technical knowledge.

As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for merchants, collaborate with technical and engineering teams for escalations, perform quality assurance, and assist with documentation tasks.

The Technical Support Specialist is responsible for analyzing, installing, configuring, and maintaining network infrastructure and applications. They support technicians in the field, ensuring performance measures are met while following best practices in network configurations and user support.

Join Poll Everywhere as a Senior Technical Support Specialist providing support to F1000 companies and R1 Universities. Troubleshoot technical issues, assist customers via email and phone calls, collaborate with internal teams, and ensure customer satisfaction. Responsibilities include advanced troubleshooting, bug identification, and coordinating with product teams for issue resolution.

Product Support Specialists assist clients with support inquiries, troubleshoot technical issues, and contribute to a knowledge base while providing excellent customer service. They collaborate with various departments and become experts on the Subsplash platform through continuous learning.

Provide premium software support and services to Ensono mainframe clients relating to Mainframe and Distributed MQ systems. Fulfill customer service orders, provide primary support for reported problems, assist in customer migration services, execute disaster recovery tasks, adhere to change control procedures.

As a Technical Customer Support Representative, you will identify and resolve customer issues related to computer software and hardware, provide support through email, chat, and phone, and ensure proper documentation of the resolutions. You will stay updated on product and system information and collaborate with team members for efficient problem-solving.

The IT Support Specialist will assist team members with IT-related tasks, manage onboarding and offboarding, deploy hardware, maintain inventory of IT assets, and ensure security of endpoints, while providing training and support.