Onsite Support Specialist

Onsite Support Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

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CACI is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstations, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite. Candidate should be interested in learning new technology and providing support to the user community.

Responsibilities:

• Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.

• Providing Tier 1 and 2 support for multiple domains with users locally and remotely.

• Working with Active Directory and Exchange to create, modify, and terminate accounts.

• Troubleshooting workstations, printers, and other peripheral devices.

• Imaging, installing, and configuring workstations.

• Troubleshooting Windows 10 and above, as well as Microsoft Office suite.

• Working with automated Help Desk tools such as Microsoft System Center and ServiceNow.

• Troubleshooting Citrix desktop visualization environment and thin client.

Required Qualifications:

• Bachelor’s degree from an accredited college with 5 or more years of prior relevant experience.

• Additional years of experience in lieu of education will be considered.

• Strong problem-solving and organizational skills and ability to work in a professional environment.

• Strong communication skills, both written and verbal

• Clearance Requirement: TS/SCI

Preferred Qualifications:

• DHS or other government contract experience.

• Experience working with Secureview.

• Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).

• Comfortable discussing technical information with users and other support personnel.

• Ability to quickly learn new systems and IT concepts.

• Strong problem-solving and decision-making skills. 

• Ability to work autonomously as well as an integral member of a team.

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever-vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$94,400 - $198,300

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.