The National Security Sector of Leidos has a career opportunity for a Help Desk Support Specialist to be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.
This position is based at the Pentagon and requires an active Top Secret SCI DoD security clearance.
In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks. Support includes the management and support of Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests (Public Key Infrastructure and Centralized Directory Registrar related) for both on-site and off-site personnel.
Primary Responsibilities:
- Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
- Attempt to resolve as many incidents during the first call or at Tier I.
- Document incident resolution and status in incident database tools (i.e. BMC Remedy/Microsoft Service Manager).
- Install system wide software and assist with fine-tuning system performance.
- Set-up administrator and service accounts.
- Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers.
- Provide input and update to standard operating procedures.
- Participate in organizations change management process.
- Provide polite and friendly customer service.
Basic Qualifications:
- Active DoD TS/SCI security clearance.
- High School diploma or equivalent with 5+ years of related technical support and/or systems experience.
- Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.
- Currently possess a DoD IAT Level II certification, such as a Security+CE.
- Ability to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire.
Preferred Qualifications:
- Active Windows 11 or higher level Microsoft certification.
- Large Enterprise-level IT experience in supporting multiple Operating Systems and environments.
EIO2024
Original Posting Date:2024-12-03
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $49,400.00 - $89,300.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
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