Top Operations Jobs in Richmond, VA

Lead operational execution for the Financial Services & Capital Markets SBU. Implement strategy, improve processes, manage budgeting and KPIs, support talent lifecycle and staffing, liaise with firm operations, and present regular reports to SBU leadership to drive growth and client service excellence.

The role involves building AI systems to enhance technical support operations by automating workflows and providing analytical insights to improve customer experience.

The Operations Manager oversees site integration and operational efficiency, managing RSO teams and ensuring successful departmental setups across multiple facilities with a focus on continuous improvement.

The Operations Manager will oversee site integration strategies, manage reconditioning teams, ensure operational efficiency, and lead continuous improvement projects.

The VP of Revenue Operations oversees sales and marketing operations, analytics, systems, and deal desk, ensuring cross-functional alignment and operational excellence to drive revenue growth.

The Operations Specialist will process customer designs through analysis pipelines, track design progress, refine procedures, and provide feedback to improve tooling.

The Head of Business Operations will develop and manage operational systems and processes across Finance and People Operations, ensuring efficient scaling and execution throughout the company.

Manage merchant onboarding, billing, and operations tickets; troubleshoot technical and billing issues; collaborate with Product/Engineering/QA to resolve bugs; document processes and drive process improvements to streamline operations.

As Director of Revenue Operations, you'll lead Sales Operations, Client Success Operations, and Deal Desk functions, focusing on improving processes, data quality, and automation to enhance revenue generation and retention in a SaaS environment.

Lead end-to-end CX automation projects, optimize LLM pipelines and RPA, report on automation performance, partner cross-functionally, mentor team members, and bring forward emerging AI-driven improvements to customer experience.

The Principal GTM Systems Manager will oversee the revenue tech stack, ensuring reliability and optimization while supporting cross-functional initiatives and new project implementations within revenue operations.

Build and own the end-to-end RevOps function: CRM and GTM tech stack administration, data hygiene, forecasting, pipeline management, deal desk execution, cross-functional coordination, post-sale instrumentation, and GTM reporting to scale sales and customer success.

Lead end-to-end order processing across direct and indirect channels, optimize order-to-revenue workflows, enforce CRM data and contracting standards, manage onboarding, vendor intake, and RFP operations, and align contracts with revenue recognition alongside Legal and Finance.

Lead and coach operations staff to ensure 24x7 availability and administration of distributed payments systems (Fedwire, ACH, Check, FedNow). Provide real-time incident response, application monitoring, operational analysis, testing support, documentation, training, process improvement, and coordinate escalations and vendor communications.

The Operations Associate I performs tasks such as medical device assembly, order picking, boxing products, and quality inspection. Ensures products meet specifications and adheres to safety standards. May require overtime.

Lead and build the RevOps function to scale GTM across Marketing, Sales, and Customer Success. Own GTM tech stack and data integration, design compensation, territory and forecasting models, drive AI adoption, partner cross-functionally, and recruit a high-performing RevOps team.

Lead and stabilize mainframe production operations, handle incident escalation and complex job recovery, coordinate with system programmers and application teams, support change management and disaster recovery, and mentor junior operations staff while improving runbooks and operational processes.

Support Sales by building segmentation models, territory designs, and compensation plans; advise Sales VPs through business reviews; maintain dashboards and reports in Salesforce, Gong, and Omni; improve CRM workflows and data quality; ensure account, opportunity, and territory integrity; and collaborate cross-functionally to operationalize GTM decisions.

Lead IT support operations, ensuring high-quality technical support, vendor management, and IT processes for a remote workforce while improving contributor experience.

The Operations Specialist role involves supporting operational processes in healthcare to improve medication access, requiring problem-solving skills and adaptability to new technologies.

As a Senior Rev Ops / Salesforce Product Owner, manage Salesforce administration, enforce data hygiene, analyze data for process improvements, and support operational insights.

Manage and optimize pre-sales systems and top-of-funnel tools (Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo). Own lead/account routing, user provisioning, workflows, data quality, integrations, and documentation. Partner with Sales, Marketing Ops, Finance, and Analytics to improve processes, troubleshoot issues, and apply automation/AI to scale pre-sales operations.

Administer and support IT operations automation for ClaimsXM. Maintain and troubleshoot automation workflows and related infrastructure, collaborate with stakeholders, and ensure systems operate within required US-based work and citizenship constraints.

Support Client Directors across the transaction lifecycle to protect and grow gross profit margins and customer satisfaction. Manage quotes-to-cash, pipeline and forecasts in Salesforce, prepare pricing and proposals, handle orders and AR coordination, maintain client profiles, and provide value-add reporting and relationship management for assigned accounts.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.