Top Customer Success Jobs in Richmond, VA
This role entails managing and delivering cyber client assurance initiatives, collaborating with stakeholders on risk management, and responding to client needs while refining governance frameworks and processes. The Principal Associate will innovate and drive program delivery and help establish partnerships across the enterprise, ensuring effective communication of cybersecurity strategies.
The Success Coach at Great Minds is responsible for supporting the adoption and effective implementation of curriculum products by providing on-site support, coaching, and professional development to schools. They gather and monitor implementation metrics, share insights with leadership, stay updated on regional trends, represent the organization at conferences, and contribute to content creation.
As a Customer Success Manager at Immersive Labs, you will partner with clients to ensure effective onboarding and outcome achievement. Responsibilities include training clients, setting strategies and objectives, collaborating with teams, identifying upsell opportunities, and conducting customer success reviews to ensure value delivery.
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As a Customer Success Architect at Chronosphere, you'll serve as a trusted advisor, collaborating with clients to manage their objectives and ensure successful adoption of the observability platform. You'll engage with technical and account management, identify risks, enable onboarding, document success, and advocate for customer needs while driving value-based outcomes.
The Customer Support Engineer - Tier 1 will support Galaxy customers by answering queries, troubleshooting issues, and collaborating with other teams to resolve customer challenges. The role involves responding via chat, email, or call, addressing technical problems, contributing to knowledge bases, and participating in ongoing learning and development.
The Patient Advocate serves as a liaison between patients and healthcare providers, handling inquiries through calls, chats, and emails. Responsibilities include managing patient calls, assisting with billing inquiries, leading payment processes, and improving patient satisfaction and collections performance.
The Service Specialist at Tempus focuses on providing technical support to merchants using Tempus solutions. Responsibilities include resolving service-related issues, coordinating with service areas, conducting problem management processes, and documenting improvements. The role requires a background in customer service or IT troubleshooting and strong communication skills.
The Enterprise Customer Success Manager at Samsara will collaborate with top customers post-implementation, understanding their fleet needs and customizing Samsara's IoT solutions. This role involves cross-functional teamwork with Sales, Support, and Product, focusing on enhancing customer operations and building lasting relationships.
Samsara is seeking Customer Support Specialists to provide exceptional customer service and support for their service solutions. Responsibilities include managing multi-channel inquiries, troubleshooting account issues, and assisting with documentations and escalations for a diverse industrial customer base.
The GTM Enablement Specialist will drive the adoption of a conversational intelligence tool across departments like Sales, Marketing, Product, and Customer Success. Responsibilities include configuring the tool, conducting training, creating enablement materials, setting up reporting mechanisms, and collaborating with teams to enhance productivity and tool utilization.
Join Overjet as a Mid-Market Customer Success Manager. Responsibilities include managing Mid-Market accounts, driving client success, achieving KPIs, and expanding business. Qualifications require 3+ years in B2B SaaS customer success, communication skills, and willingness to learn about AI and dentistry. Must work in-office 2 days a week in hub cities. Competitive compensation, benefits, and a remote work stipend offered.
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer satisfaction and utilization of the company's software platform. The role involves managing enterprise accounts, executing the customer success strategy, and conducting frequent reviews with accounts and the team.
Top Companies in Richmond, VA Hiring Customer Success Roles
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