Top Customer Success Jobs in Richmond, VA

Lead and develop a team of Strategic Customer Success Managers, drive product adoption, and build executive-level customer relationships while enhancing operational efficiencies.

As a Customer Success Manager, you will drive customer retention, manage relationships, and ensure value realization of PagerDuty's solutions post-sale.

Lead and mentor Customer Success team members, manage client accounts for retention and growth, resolve client issues, and optimize product adoption.

The role involves managing customer success analytics, designing operational playbooks, utilizing AI tools for automation, and ensuring metrics consistency across teams.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Enterprise Customer Success Manager will drive client success and growth, ensuring high adoption and retention of Eve's legal tech solutions among law firms, while managing key relationships and contributing to product evolution.

The Customer Success Manager II at RapidScale manages customer relationships, oversees service performance, and collaborates with internal teams to enhance client value and retention.

The Customer Success Manager will lead customer engagement, drive product adoption, and enhance customer relationships for success with Dropbox. Responsibilities include managing deployments, addressing customer needs, and collaborating with internal teams for improved satisfaction and growth.

As a Senior Customer Success Associate, you will manage SMB customer interactions, monitor health scores, resolve inquiries, and drive renewals with a focus on efficiency and technology.

The Customer Success Manager will oversee the post-sale experience for clients, ensuring value from the platform and strengthening customer relationships.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

The Customer Success Manager will manage customer relationships, drive retention, enhance engagement, and ensure effective onboarding of PagerDuty solutions post-sale.

As a Strategic Accounts Customer Success Manager, you will drive customer satisfaction for major clients, manage renewals and upsells, and collaborate internally to enhance product usage and improve customer experience.

As a Customer Success Engineer, you will develop custom extensions and workflows using AtomEngine, ensuring customer success with hands-on coding and integration efforts, while providing technical insights and support.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

As a Customer Success Manager, you'll develop and maintain relationships with veterinary hospital partners, strategize account growth, and gather customer feedback to inform product development and long-term goals.

The Senior Enterprise Customer Success Manager will manage strategic relationships with enterprise customers, focusing on compliance frameworks and driving measurable outcomes and growth.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

The Senior Customer Success Quality Analyst will drive quality improvements and compliance in customer interactions, leveraging data analysis and industry best practices to enhance team productivity and customer outcomes.

Own a portfolio of clients as the primary contact to launch, manage, and optimize campaigns. Drive performance reviews, identify optimizations and upsell opportunities, develop client growth plans, coordinate cross‑functional teams, and ensure strong client relationships, retention, and account expansion.

The Customer Success Associate at Samsara will support customers post-implementation, ensuring they utilize the IoT platform effectively and build long-term relationships. Responsibilities include advising on product customization, orchestrating business reviews, conducting workshops, and mentoring colleagues.

The Customer Success Manager leads efforts to enhance customer satisfaction and retention, utilizing data analytics and cross-functional collaboration to reduce churn and improve engagement across various customer segments.

As a Senior Customer Success Manager, you'll partner with Federal/Military customers to ensure effective onboarding, train clients, set strategies, and measure success while collaborating with professional services and support teams.

As a Customer Success Manager, you will lead client relationships, manage campaign execution, and coordinate internal teams to achieve successful marketing outcomes for clients.

The Customer Success Manager will onboard and retain customers, manage client portfolios, analyze data for insights, and drive product adoption to ensure customer success and satisfaction.