Top Customer Success Jobs in Richmond, VA

The Compliance Advisory Specialist II at Capital One supports the Ethics Office in managing the Ethics program, handling Conflicts of Interest and Gifts and Entertainment disclosures, coordinating misconduct allegations, and enhancing internal communications. The role requires collaboration across departments and participation in metrics reporting, aiming to boost the program's efficiency and effectiveness.

This role entails managing and delivering cyber client assurance initiatives, collaborating with stakeholders on risk management, and responding to client needs while refining governance frameworks and processes. The Principal Associate will innovate and drive program delivery and help establish partnerships across the enterprise, ensuring effective communication of cybersecurity strategies.

The Risk Specialist role at Capital One involves executing DE/OE testing for Risk Management, evaluating control effectiveness, identifying weaknesses, and recommending remediation. Responsibilities include testing controls, documenting findings, and maintaining client relations. The role requires a Bachelor's Degree or military experience, with at least 2 years of audit or controls testing experience. Preferred qualifications include IT general controls knowledge, internal controls auditing experience, critical thinking skills, and attention to detail. COSO certification is preferred.

The Success Coach at Great Minds supports the effective implementation of curriculum products at schools in Central areas by providing on-site support, coaching, and professional development. They gather implementation metrics, document customer interactions, and share regional insights with leadership. This role also involves representing Great Minds at conferences and contributing to content creation.

The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.

As an Account Executive at HealthJoy, you will manage a book of small to mid-sized business accounts, partnering with account managers to grow account value. Your role includes identifying expansion opportunities, delivering customer value, upselling, and building strong relationships with clients, from small business representatives to C-Suite executives.

HealthJoy is seeking to build a talent community to connect with prospective team members across various departments including Customer Operations, Engineering, Data, and more. The company emphasizes mission-driven work and offers a positive work environment with opportunities for career growth in a rapidly expanding organization.