Top Customer Success Jobs in Richmond, VA

Manage post-sale client accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, and foster client growth through excellent service and problem resolution.

Manage post-sale account relationships for assigned clients, act as product expert, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth through proactive service and issue resolution.

Manage post-sale account relationships for assigned clients, act as trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive growth through exceptional customer service.

Manage post-sale accounts, build trusted advisor relationships, collaborate with sales and internal teams to deliver campaign leads, produce account documentation and reports, and drive client satisfaction and growth across assigned accounts.

Manage post-sale accounts, build and nurture client relationships, act as a trusted advisor on product offerings, collaborate with sales and internal teams, deliver campaign leads and reports, and drive client satisfaction and growth.

Manage post-sale accounts and nurture relationships for successful campaigns. Act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve client issues and escalate when necessary, and foster account growth through excellent customer service.

Manage post-sale account relationships for ~30+ clients, act as a trusted advisor on product offerings, collaborate with Sales and internal teams to deliver campaign leads, produce account documentation and reports, and drive client satisfaction and growth through strong communication, problem-solving, and prioritization.

Serve as a trusted advisor for assigned accounts, manage post-sale relationships, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve client issues, and drive account growth through excellent customer service.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, coordinate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive account growth through excellent customer service.

Manage post-sale account relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver and optimize campaigns, handle account documentation and reporting, and drive client satisfaction and growth across a portfolio of clients.

Manage post-sale relationships for multiple accounts, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth through problem-solving and proactive support.

Manage post-sale account relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and grow accounts via excellent customer service.

Manage post-sale relationships for assigned accounts, act as a trusted advisor for product offerings, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, resolve client issues, and drive account growth through excellent customer service.

Serve as primary post-sale contact for assigned accounts, ensuring campaign success, managing documentation and reports, coordinating with Sales and internal teams, resolving issues, and driving account growth through strong customer service and relationship-building.

Manage post-sale relationships for a portfolio of clients, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth through proactive support and escalation.

Manage post-sale relationships across assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve client issues and escalate appropriately, and drive account growth via excellent customer service.

Manage post-sale account relationships for assigned clients, act as a trusted advisor on product offerings, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive growth through excellent customer service.

Manage a portfolio of B2B customers to drive adoption and value of an AI-first customer engagement platform. Design and implement AI-powered workflows, integrations, and automations, lead smaller implementations, train customers, identify expansion opportunities, and scale CS operations using AI and automation.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

The Customer Success Manager will cultivate relationships with healthcare clients, ensuring satisfaction and retention while overseeing post-sale processes and performance metrics.

Manage a team of Customer Success Managers to drive renewals, expansions, and upsells, ensure client health, and develop sales strategies.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.

Manage onboarding, implementation, and lifecycle account management for small-to-mid enterprise and retail clients. Build and maintain client relationships, perform account health assessments, document requirements and meetings, prepare status reports, coordinate QA/testing, manage support systems and strategic projects, and provide after-hours/emergency support as needed.