MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
- Build and setup processes for customer success using industry best practises for SaaS
- You’re the face of our team as you’ll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You’ll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You’ll proactively engage newly onboarded customers by ensuring that they’re making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities
You love multi-tasking. You love knowing that each day is different and you never know exactly what’s going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.
Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Experience with Inside sales + account management is a plus!
This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.
Mandatory information to be sent during application
- Expected Hourly rate (Take into account this is a long-term position)
- Number of hours available per week
- Timezone and schedule of availability (example 10 am est to 2 pm est)
- How soon can you get started
- List of software with which you have experience working with
- Any additional skills which we should know about
Skills Required
- At least a year of experience in sales or customer success in a software company
- Proven track record of building rapport and relationships with all levels
- Excellent writing and communication skills
- Strong knowledge of online software (SaaS) products and services
- Account management, project management and problem-solving skills
- High level of organization and strong attention to detail
- Strong presentation skills via phone, online and in person
- Ability to learn new concepts quickly
- Data-driven mindset with appreciation for organization and process
- Previous customer success experience (especially in a SaaS startup)
- Experience with inside sales and account management
- Passion for building relationships with people
What We Do
PurpleRain is a bootstrapped distributed SaaS startup, meaning we'll be building products and responding to queries from around the world! We don't aim to build products that will revolutionize a industry, we are not here to create the next big thing. We are about solving real pain points, in the global data niche and build niche products that can become profitable and thought leaders within those niche. The PurpleRain team of 50+ works from across multiple countries and continents with inhouse teams in Bangalore, Singapore and London. We are a new age startup which challenges the age hold notions, workflows and structures by building globally successful products used by inc500 companies. Ping us to have a quick chat if you are a passionate, data driven and love working with chaos to build products at blitzscale
