Top Senior Operations Jobs

Leads the U.S. Claims organization’s strategy, operations, transformation, TPA governance, alternative risk claims, quality assurance, and operational excellence. Develops operating models, automation initiatives, performance metrics, and governance frameworks while overseeing programs, captives, vendors, and external claims partners. Advises the Chief Claims Officer, drives cross-functional execution, manages organizational change, and develops high-performing teams to improve claims quality, customer outcomes, profitability, and efficiency.

Own the Legal department’s operational strategy, budget, processes, reporting, technology roadmap, and AI-enabled workflows. Manage legal technology vendors and outside counsel, improve matter intake and document management, govern confidentiality and privilege controls, oversee entity and regulatory tracking, and drive adoption through training and stakeholder engagement.

Oversee the Threat Finance Certification Program candidate journey from inquiry through credential issuance. Manage certification tracking logs, testing logistics, proctor schedules, secure exam administration, operational workflows, and official records. Capture action items and daily progress from team activities, communicate updates to the Project Operations Coordinator, and perform administrative tasks supporting program execution.

Provides customer and employee support through phone, chat, text, and email; reviews merchandising photos and service orders; administers Walmart Volt and Premium 360; supports onboarding and eLearning; performs quality checks; documents issues; prepares escalation reports; and assists with daily operations.

Leads Legal and Compliance department operations, including process improvement, legal technology administration, knowledge management, outside counsel and vendor management, budgeting, contract operations, reporting, compliance support, and insurance administration. Partners cross-functionally with Finance, HR, Commercial, Medical Affairs, Regulatory Affairs, and other teams to improve efficiency, scalability, risk management, and service delivery.

Provides customer and employee support through phone, chat, text, and email; evaluates merchandising work, completes quality checks, administers Walmart Volt, and supports Premium 360, onboarding, and eLearning. Documents issues, prepares escalation reports, navigates multiple cloud applications, assists with daily operations, and escalates trends to supervisors.

Leads business operations by developing strategies, managing budgets and KPIs, optimizing processes, establishing SOPs, overseeing vendors, ensuring compliance, managing risks, and improving operational performance. The role leads department managers and cross-functional teams, supports hiring and development, analyzes operational data, and reports results to executive leadership.

The Sr. Director of Operations manages daily operations, sets financial goals, oversees P&L, and ensures timely production and delivery. They are responsible for business strategy alignment, human resources management, and client relations.

Supports banking branch operations by improving procedures, maintaining regulatory documentation, evaluating process and product changes, supporting branch technology, training staff, maintaining operational reports and logs, coordinating initiatives, visiting branches, and reviewing vendor invoices. The role serves as a technical resource for internal and external clients while ensuring operational consistency, compliance, efficiency, and quality.

The Operations Specialist supports banking operations by improving branch procedures, documenting regulatory and product changes, coordinating initiatives, supporting branch technology, training staff, maintaining operational reports and logs, evaluating process changes, conducting branch visits, and reviewing vendor invoices. The role requires banking operations experience, regulatory knowledge, sound judgment, strong communication, and an efficiency-focused mindset.

Leads card operations and services strategy, department goals, staff performance, ATM and Visa functions, fraud and dispute processes, card production, rewards, prepaid programs, vendors, compliance, and workflow improvements. Develops growth opportunities, advises senior leadership, manages operational metrics and dashboards, maintains service quality, and serves as a subject matter expert for card systems and programs.

Owns POS reporting, item-level demand forecasting, P&L analysis, assortment and pricing insights, SKU and inventory recommendations, and commercial dashboards for ZURU’s US Sales and Commercial teams. Presents financial and retail performance insights to internal stakeholders and retailer partners, supports line reviews and joint business plans, and improves scalable reporting and planning processes.

Supervise up to 25 Customer Service Representatives handling utility billing, emergency calls, reconnects, appointments, and customer cases. Monitor staffing, quality, productivity, and compliance; coach employees, evaluate performance, support training and onboarding, document processes, and improve operations. The role also communicates with internal and external stakeholders, coordinates welfare checks, distributes equipment, and participates in rotating emergency assignments and shifts.

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.

Lead end-to-end payments operational quality for booking ingestion, commission tracking, and advisor payouts. Build scalable processes and automation, partner with Finance, Product, and Engineering, run metrics and reporting, and manage a distributed team to ensure accurate, timely payouts and operational excellence.

Lead and evolve IT Operations and service desk functions, build ITSM processes, oversee cloud and SaaS support, drive observability/automation, manage vendor and Grainger IT relationships, and coach a high-performing IT team.

Supports GTM planning, territory and coverage modeling, quota setting, pipeline generation, forecasting, market segmentation, and revenue analytics. Partners with Finance, Revenue Operations, field leadership, and Central Operations to identify performance gaps, refine sales plans, evaluate new GTM motions, and translate data into actionable recommendations for leadership. Builds dashboards, cohort analyses, forecast narratives, and measurement frameworks in a fast-growing AI infrastructure company.

Provide operational support for FedEx Express logistics and transportation activities. Role requires secondary education and four years of relevant experience. Responsibilities include assisting daily operations, coordinating with teams, following company policies, participating in training, and supporting service quality and continuity.

Leads Evinova’s business planning and operating rhythm, including scorecards, KPIs, OKRs, planning cycles, executive communications, risk management, and priority initiatives. Drives AI-enabled operational transformation, automation, Salesforce and sales-process improvement, customer-facing operations, cross-functional alignment, and sustainability tracking. Supports leadership decision-making through polished reports, presentations, dashboards, and structured recommendations while coordinating teams and the AstraZeneca R&D partnership.

Perform standard transaction processing, reconciliation, and routine research to resolve client and internal inquiries. Provide quality operational support, handle inbound calls/mail, escalate complex issues, and identify operational risks while ensuring process accuracy and client service.

Supports the Transition Manager in managing end-to-end onboarding and transitions for Private Wealth Advisors, advisor teams, and their books of business. Coordinates stakeholders, gathers documentation, prepares technology and operational readiness, explains policies and requirements, resolves issues, and delivers a high-touch concierge onboarding experience. The role requires strong organization, communication, relationship management, financial industry knowledge, and travel for advisor transitions and onboarding activities.

Supports complex customer account maintenance for consumer deposit and savings products. Serves as a subject matter expert, handles escalations, performs quality control, monitors workflows and service levels, maintains regulatory and operational controls, analyzes trends, recommends process improvements, and partners with Risk, Compliance, Technology, and Product teams. Also assists with mentoring, training, documentation, onboarding, and strategic operational initiatives.

Oversee multiple operational functions, lead and develop teams, manage budgets, execute strategic plans, analyze performance, resolve issues, optimize staffing, and apply performance management processes. The role requires coaching, delegation, sound decision-making, strong communication, analytical ability, project management, and department technology skills. The manager serves as a backup to senior management and must work flexible hours as needed.

Own the company-wide revenue engine by connecting marketing, sales, member engagement, clinical capacity, billing, collections, and financial performance. Investigate discrepancies, improve forecasting and reporting, define trusted metrics, maintain BI dashboards, identify data quality issues, and translate analysis into cross-functional decisions. The role requires strong SQL, analytics, business judgment, communication, and comfort working independently with technical partners in a remote healthcare environment.

Own the marketplace’s pricing frameworks, take-rate and margin performance, vendor tiering, supply-demand liquidity, and repeatable new-service launch processes. Partner with Finance, Product, Engineering, Vendor Operations, Account Management, and Customer Success to improve commercial performance, resolve cross-side billing issues, and standardize operations. Build analytics and frameworks from ambiguous problems while supporting marketplace growth and service expansion.