Top Senior Operations Jobs

Provides primary client service and operational support to a group of financial advisors. Responsibilities include onboarding clients, opening and funding accounts, processing money movements and RMDs, maintaining account records, coordinating with custodians and internal teams, and resolving service requests. The role requires strong organization, communication, attention to detail, and experience in client service, wealth management, or financial services.

Leads development operations and fundraising analytics, including Power BI dashboards, revenue forecasting, portfolio analysis, gift processing, donor acknowledgments, financial reconciliation, and data quality. Partners with Development, Finance, IT, and Communications to improve fundraising systems, reporting, compliance, and operational efficiency. Presents actionable insights to leadership and supports campaign planning, donor stewardship, and revenue growth.

Leads Customer Experience strategy and operations across business operations, analytics, workforce management, learning and development, and AI operations. Sets goals and metrics, manages global 24/7/365 capacity and quality, redesigns incentives and training, integrates specialists with AI agents, and translates AI performance into operational improvements. Builds a high-performing team and partners with Product, Engineering, and Data to improve tooling, workflows, agent behavior, and customer outcomes.

Leads a global AV Operations and Events team supporting workplace technology, executive events, and hybrid meetings. Oversees AV services, vendors, event production, standards, incident management, metrics, technology planning, and process improvement. Partners with IT, Workplace, Security, Communications, and business teams while advising senior executives and developing employees, contractors, and vendor partners.

Leads strategic operations for Microsoft's Core commercial organization, managing executive business rhythms, governance, operating cadences, and cross-functional alignment. The role translates strategy into measurable execution, coordinates regional and corporate priorities, surfaces risks and dependencies, improves processes and tooling, and drives accountability across teams. It also supports senior leaders through decision preparation, action tracking, business reviews, and scalable operating frameworks, including adoption of AI and automation capabilities.

Own the company’s day-to-day office and administrative operations, including visitors, deliveries, supplies, vendors, records, events, onboarding, offboarding, invoices, expenses, and calendars. Coordinate facilities and vendor needs, support the relocation to a new Allston facility, and build scalable processes for office operations. The role requires strong organization, communication, initiative, and hands-on support in an onsite environment.

Provides outsourced securities settlement and back-office transaction processing for clients. Responsibilities include monitoring productivity, processing settlements, managing fails and buy-ins, reconciling stock and cash breaks, handling new issues and ETF settlements, completing EOD balancing and funding, preparing FINRA and Reg SHO filings, and supporting process improvements, service quality, and operational performance.

Provides administrative and operational support to multiple scientific groups, including meeting and calendar coordination, travel and expense processing, procurement, reporting, recordkeeping, and workflow improvement. The role requires strong organization, communication, analytical, and problem-solving skills, proficiency with Microsoft Office and Adobe Acrobat, independent judgment, and collaboration across the directorate. The position follows a hybrid schedule and may support domestic and international travel coordination.

Oversee daily HVAC service, maintenance, installation, dispatch, and office operations. Improve scheduling, workflow, technician productivity, profitability, customer satisfaction, and operational KPIs. Manage revenue, job costing, budgets, inventory, staffing, hiring, training, performance reviews, and accountability. Use ServiceTitan and operational dashboards to track performance, implement process improvements, resolve escalated customer concerns, and support strategic growth across residential and commercial HVAC departments.

Owns talent allocation, capacity forecasting, workload balancing, and staffing across multidisciplinary creative teams and multiple brands. Partners with program management and discipline leads to assess project feasibility, identify capacity gaps, rebalance workloads, and maintain utilization targets. The role also standardizes operational processes, audits timesheets, tracks PTO, produces utilization reports, manages award submission logistics, and coordinates external talent onboarding and offboarding.

Leads and mentors an operations support team of up to 10 employees, delegates work, monitors performance and quality, provides training, resolves operational issues, recommends process improvements, identifies staffing needs, and serves as backup for management. The role requires independent judgment, stakeholder support, risk awareness, regulatory compliance, and accountability for client service and team performance.

Supports Citi Ventures’ investor operations, governance, analytics, workflow coordination, process improvement, and strategic initiatives. Responsibilities include tracking action items and KPIs, preparing leadership materials, coordinating governance meetings, maintaining investing documentation, supporting risk and compliance reviews, administering Affinity and Appian, assisting wire execution for investments, and coordinating founder onboarding and portfolio engagement. The role collaborates across Finance, Legal, Compliance, Risk, Operations, and venture teams.

Owns the IT relationship with divisional operations and engineering leaders. Drives ERP, infrastructure, MES, and operational platform execution; triages IT issues; translates business priorities into IT demand; partners with global delivery teams on rollouts and improvements; and remains accountable for IT outcomes across operations.

Oversee up to nine contractor personnel supporting United States Border Patrol, coordinating assignments, workloads, staffing, and service delivery. Serve as the primary liaison to government leadership, manage administrative and operational support services, track assignments, prepare reports, resolve issues, and communicate progress. The role also supports office operations, logistics, SharePoint administration, presentations, meetings, and data management while ensuring compliance with federal procedures and responsive customer service.

Leads onsite environmental and waste management operations, overseeing employees, equipment, safety, regulatory compliance, customer relationships, and operational and financial KPIs. Manages air, water, and hazardous waste programs while maximizing productivity, profitability, and service quality. Provides coaching, performance management, reporting, continuous improvement, and succession planning for the onsite team.

Manage regional operations for Samsung’s mobile device repair network, including regional manager performance, store assessments, KPI analysis, process improvements, training, coaching, service partner support, onboarding, technical issue resolution, and operational reporting. Coordinate travel and site visits, identify underperforming locations, update SOPs and work instructions, support product releases, and communicate regional performance to corporate stakeholders. The role requires managing technical teams, frequent onsite visits, cross-functional collaboration, and travel up to 50%.

Own revenue operations for a high-volume inside sales organization. Build forecasting, staffing, quota, lead-funnel, dashboard, and compensation infrastructure; deliver executive reporting; diagnose operational bottlenecks; and identify automation opportunities. The role partners with Sales Engineering, manages compensation mechanics for 200+ agents, oversees dashboard maintenance analysts, and operates autonomously in a remote, written-first environment.

Manage debit and credit card operations, settlements, reconciliations, disputes, chargebacks, fraud monitoring, ATM performance, and payment services including ACH and wires. Investigate discrepancies, support compliance and audits, maintain procedures, prepare operational reports, assist members and internal teams, coordinate with vendors, and mentor staff. Serve as a subject matter expert and escalation point for complex card and payment issues.

Supports the Civil Division Director with strategic planning, financial management, budgeting, performance reporting, organizational coordination, executive scheduling, employee development, and process improvement. Maintains operational systems and organizational data, coordinates leadership communications and meetings, supports employee engagement and apprenticeship initiatives, and collaborates with Accounting, HR, IT, and division leaders to improve business performance and operational effectiveness.

Leads enterprise IT operations, infrastructure, cybersecurity, service delivery, and employee technology support. Manages IT teams, vendors, operational priorities, incidents, security initiatives, infrastructure reliability, disaster recovery, service-level performance, and continuous improvement. Oversees budgets, resource planning, automation, KPI reporting, and technology modernization while partnering with business and technology leaders.

Leads programs, social enterprises, and organizational operations while partnering with the CEO to improve revenue, financial sustainability, systems, accountability, and community impact. Oversees cafes, retail, container sales, event rentals, staff, volunteers, budgets, grants, compliance, reporting, and stakeholder relationships. The role is full-time onsite in Columbus, Ohio, Tuesday through Saturday, with occasional evening or weekend responsibilities.

Supports daily post-trade operations for derivatives, including confirmations, settlements, clearing, reconciliations, collateral, margin, lifecycle events, and exception resolution. Maintains trade activity in Aladdin, monitors payments and collateral, investigates breaks with internal and external partners, prepares operational reporting, follows controls, and contributes to process improvements. The role requires strong attention to detail and familiarity with investment operations and derivative products.

The Director of Business Operations sets strategy, operating models, governance, and performance measures for a business function or portfolio. Responsibilities include optimizing processes, implementing business systems and automation, establishing reporting and analytics, leading complex cross-functional initiatives, assessing opportunities, managing operational risk, and developing high-performing teams. The role partners with executives and stakeholders to translate organizational priorities into scalable execution and measurable business outcomes.

Owns North American commercial systems, including Elastic B2B and Salesforce, while governing data, processes, catalog readiness, customer setup, and cross-channel planning inputs. Partners with Demand and Supply Planning, Sales, E-commerce, DTC, IT, and vendors to improve system alignment, data quality, forecasting visibility, and operational execution. Leads cross-functional initiatives, requirements, testing, governance, continuous improvement, and executive communication across wholesale, e-commerce, and direct-to-consumer channels.

Leads process and performance improvement initiatives within Specialty Pharmacy operations. Reviews front-end and back-end workflows, analyzes quantitative and qualitative data, and develops solutions to improve efficiency, quality, customer experience, colleague performance, and financial outcomes. Facilitates cross-functional teams, applies Lean Six Sigma methodologies, manages competing priorities, presents findings to stakeholders, and drives improvement projects to completion.