Sr. Mgr, Business Operations Mgmt

• Provide inputs for future state process/procedural improvements
  • Support and represent GCO/ BDSO's business units' needs to the broader team
  • Approve the to-be process flows, KPI, and organization to support the process flows
  • Support workstream + functional Lead to map persona journeys, use cases/requirements, test case scenarios to executable objectives
    • Review the design of personas, use cases, test case scenarios, documentation, and training materials
  • Support and/ or approve go no go decision
  • Approve data conversion was performed completely and accurately
  • Develop a good understanding of the new system and act as a subject matter expert post go live including training stakeholders and providing CIP roadmaps
  • Drive adoption and acts as a change agent for the operationalization of newly defined processes, procedures, workflows, and systems within the function
  • Support hyper care and change management teams with training and change-related activities

• Validate current state processes, procedures, standards, and business rules
  • Work cross-functionally to map current state processes, procedures, standards, and business rules
  • Drive continuous process improvements to help the operations scale in alignment with company strategy
  • Approve changes to business rules, processes, and policies
  • Assess data and confirm analysis results​

• Establishe measurable goals that are aligned with Digital Transformation objectives
  • Support business priorities and dependencies to create the business roadmaps 
  • Provide and validates business requirements and deliverables as they pertain to their area of expertise/workstream
  • Contribute to business process re-engineering, change management approach & engagement
  • Support the systems that will be implemented to support the processes

The candidate should 

• Possess end‑to‑end process expertise in CPQ (Configure, Price, Quote) , CRM, and order to cash processes.
• Be a strategic, self‑driven global collaborator
• Trusted representative and voice for the business unit in corporate settings
• Demonstrated customer‑centric change leadership capability
• Proficient at change communication with a global engagement mindset
• Bachelors / Masters with 10 years of industry experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM  (semiconductor industry is a plus) 

• CRM and Sales Systems: Hands-on experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM; Microsoft Dynamics experience is preferred.
• Business Analysis Skills: Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements.
• Experience: >10 years in business analysis, CRM systems, sales operations, enterprise applications, or digital transformation programs.
• Process and Data: Strong understanding of sales processes, opportunity management, pipeline management, CRM adoption, data quality, reporting, dashboards, master data management, and enterprise data governance.
• Delivery and Testing: Experience supporting Agile or Scrum delivery, backlog grooming, sprint planning, UAT, defect management, release readiness, business sign-off, and post-launch hypercare.
• Communication: Strong analytical and communication skills, with the ability to explain complex business and technical topics clearly to internal and external audiences.
• Tools: Familiarity with Power BI, SharePoint, Jira Service Management, Confluence, Azure DevOps, or similar collaboration and reporting platforms.
• Change Management: Experience creating training materials, release communications, user guides, and adoption support for business users.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.