Williams Lea is hiring for a Technical Support Associate for our San Francisco office to work Monday to Friday from 8:00 am to 5:00 pm! Position will require up to 10% travel.
Pay: $32.30 - $34.00/hour
Benefits:
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts
The Technical Support Associate is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations. Responsibilities include providing a combination of software and systems support, basic troubleshooting, and incident management documentation.
Job Duties
- Provide phone and hardware support to end-users for common office software applications.
- Software applications supported include MS Word, MS Excel, MS Outlook, Best Authority, LegalKEY, Windows OS, NetDocuments, Workshare Compare.
- Thoroughly research technical issues and document solutions for user problems in a timely manner.
- Recommend or perform actions to correct software or system problems.
- Handle items which were not resolved by the Level 1 team.
- Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
- Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
- Support remote access applications.
- Troubleshoot operating system and hardware issues.
- Communicate effectively with both unskilled and skilled PC users.
- Handle sensitive and/or confidential documents and information.
- Communicate with manager and client on job or deadline issues.
Job Qualifications
- Bachelor’s degree or equivalent work experience.
- Minimum 5 years of experience in a corporate IT support environment preferably legal.
- Word, Excel, PowerPoint, and/or Outlook certifications desired.
- Microsoft systems or desktop certification desired.
- Ability to work in a fast-paced team environment.
- Attention to detail with emphasis on accuracy and quality.
- Ability to prioritize work to balance multiple projects and deadlines.
- Excellent verbal and written communication skills.
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
#piq
Skills Required
- Bachelor's degree or equivalent work experience
- Minimum 5 years of experience in a corporate IT support environment
- Word, Excel, PowerPoint, and/or Outlook certifications desired
- Microsoft systems or desktop certification desired
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
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Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
