Top Entry Level Tech Support Jobs

Provide timely technical and non-technical customer support by phone, email, social media, and web-based tools. Diagnose and resolve issues, escalate complex problems, support internal application users, meet service metrics, participate in product testing, become a subject matter expert in survey tools, and join an approximately quarterly on-call rotation.

Provide first-, second-, and third-line technical support for NYC 911 logging and recording systems. Responsibilities include deploying, patching, upgrading, monitoring, troubleshooting, and maintaining mission-critical infrastructure; configuring Windows, virtualization, networking, databases, and web services; collaborating with deployment, R&D, and customer teams; documenting support activities; and participating in a 24/7 critical-incident rotation.

Provide Tier 1 technical support for Fluke Reliability software through phone, email, web meetings, and chat. Troubleshoot customer issues, research solutions, communicate technical information clearly, document interactions, and support end users in Microsoft and web-based environments. The role requires strong problem-solving, communication, organization, customer-service orientation, and the ability to work efficiently in a fast-paced team environment.

Provides technical support by phone and live chat for PC systems and CORSAIR products. Troubleshoots hardware, Windows, BIOS/UEFI, drivers, firmware, compatibility, installation, and performance issues. Guides customers through solutions, identifies defective products, supports warranty replacements, documents interactions, escalates complex issues, and maintains productivity and customer satisfaction standards. Requires hands-on desktop computer building or repair experience and on-site work in Milpitas, California.

Provide email and scheduled-call technical support for Gong customers, troubleshoot product and integration issues, identify bugs, test solutions, and communicate updates. Build expertise in Gong, telephony, conferencing tools, Salesforce, and APIs. Collaborate with Success, Sales, and Product teams to represent customer needs and influence priorities. Create documentation, training materials, and process guides while meeting support performance goals.

Provide first-line technical support for Teltonika Networks connectivity products to business customers via phone, email, and ticketing. Troubleshoot networking, VPN, and cellular issues, advise on product integration, escalate complex cases to engineers, and support international customers in shift-based model.

Provides part-time technical and customer support for online continuing education programs. Responds to learner and instructor inquiries, manages Canvas user accounts and enrollments, troubleshoots course access and login issues, documents and escalates problems, maintains records, and assists with administrative tasks. Requires prior customer or technical support experience, strong communication, attention to detail, and basic technical proficiency. Canvas LMS, online learning, account management, and ticketing experience are preferred.

The Dynamic PC Support Technician provides technical support and repairs for desktops and laptops, ensuring service level agreements are met and customer satisfaction is maintained.

Supports construction inspectors by handling project paperwork, assisting with inspections, conducting field observations, reporting findings, coordinating with contractors and project personnel, and following up on documentation. May also perform underground storm-drain inspections, investigate illicit connections, process permit applications, enter data, and provide customer service. Construction knowledge requirements increase from Level 1 through Level 3.

Provides technical support to employees through phone, email, chat, remote desktop, and in-person channels. Troubleshoots hardware, software, network, account-access, and connectivity issues; configures computers, mobile devices, applications, and peripherals; manages user accounts and access; supports onboarding, training, audio/visual technology, and technology maintenance. Documents resolutions, escalates complex issues, follows security procedures, and recommends improvements to technology reliability and user experience.

Provides Tier I technical support to customers by answering questions, troubleshooting service issues, assisting with new user setup, documenting solutions, and escalating problems to higher support tiers. The role also supports the customer service phone queue and collaborates with supervisors and other departments to resolve issues promptly. This is a full-time, in-office position requiring strong communication, computer proficiency, telephone handling, data entry, and multitasking skills.

Provide technical support to SaaS customers through Slack and Pylon, troubleshoot integration issues, write custom scripts, work with APIs, and collaborate with Customer Success, Product, and Engineering. Capture customer feedback, resolve technical challenges, and help expand support processes while delivering clear, high-quality customer experiences.

Provides advanced technical support for Curam enterprise applications, owning customer issues from investigation through resolution. Responsibilities include analyzing logs and application behavior, troubleshooting complex problems, coordinating with development and product teams, communicating with customers, documenting solutions, and improving support processes. The role requires customer-facing technical expertise, software lifecycle knowledge, and participation in on-call rotations.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Provide frontline technical support for clients by resolving software issues, administering Windows and VMware infrastructure, supporting identity and access management, troubleshooting Remote Desktop Services and SQL Server, and developing PowerShell automation. The role also handles customer communications, escalations, documentation, training materials, and workflow improvements involving HR, payroll, and accounting systems.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Provides technical product support and customer service for equipment and parts. Selects appropriate products for quotations and order entry, communicates scheduling and lead times, troubleshoots customer issues, and collaborates with Engineering, Product Management, Production, Sales, and Marketing. Acts as a customer advocate by relaying requirements, feedback, and product improvement opportunities. On-the-job training is provided, and the role has no travel or direct reports.

Provides on-site and remote technical support for sheet metal processing and laser machines. Troubleshoots, repairs, and diagnoses equipment issues; trains customers on machine operation and basic repairs; collaborates with internal technical teams; documents service activities; and manages tools, vehicles, equipment, and parts inventory. Requires customer communication, independent scheduling, occasional overnight travel, physical lifting, and safe operation of forklifts or overhead cranes.

Provide Level 1 technical support through chat, phone, and tickets. Troubleshoot operating systems, servers, workstations, networks, storage, virtualization, hardware, logs, Active Directory, Group Policy, and connectivity issues. Document interactions and resolutions, meet support KPIs, deliver customer-focused service, and escalate complex problems to internal teams.

Provides first-level technical support for Apple devices and basic hardware, software, networking, account, and application issues. Sets up and maintains employee equipment, manages support tickets, documents resolutions, and escalates complex problems. Delivers customer-focused assistance to in-office and remote employees while maintaining clear communication and accurate records.

Assist clients with account questions, provide technical support, document interactions, and collaborate within an office team in a structured environment.

Provide Tier I technical support for smart cooler vending operators. Receive and categorize support requests, guide customers through approved troubleshooting, assist with onboarding and app usage, gather connectivity and payment-reader information, document issues, communicate next steps, and follow up. Escalate complex connectivity, backend, hardware, payment integration, and vendor issues to Tier II support while maintaining clear customer communication and accurate records.

Provides advanced technical support for sophisticated optical and electro-mechanical semiconductor equipment and associated software. Diagnoses escalated field issues, coordinates engineering resources, develops corrective action plans, documents troubleshooting and postmortem findings, and supports product introductions and continuous improvement. May assist with customer installations, relocations, upgrades, and personnel training. Requires availability for domestic and international travel of approximately 25–50%.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.