Take incoming calls to fulfil service requests and provide technical assistance.
Build rapport and deepen client relationships by resolving issues on the first call.
Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
Present needs-based product recommendations to deepen the banking relationship.
Stay abreast of all changes, developments and enhancements for all systems and products.
Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
Navigate effectively and efficiently through multiple systems.
Possess and demonstrate a high level of professionalism.
Communicate in a clear, concise and professional manner.
Provide client focused solutions while being compliant with bank Policies and Procedures.
Partner with other departments within the organization to fulfill client requests.
Work closely with Treasury Management Sales, Product and Implementation groups.
Track client issues to identify product and process improvements or clients at risk due to frequent problems.
Provide client training and support on the use of TM Products.
Other duties and projects as assigned.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Advanced knowledge of Treasury Management tools and services from end-user and technical perspectives
- Ability to provide technical assistance and resolve client issues on the first call
- Ability to navigate multiple systems effectively and efficiently
- Strong verbal and written communication skills
- High level of professionalism and client focus
- Ability to comply with bank policies, audit requirements, security procedures, and federal regulations
- Ability to provide client training and support for Treasury Management products
- Ability to collaborate with Treasury Management Sales, Product, Implementation, and other internal departments
First Horizon Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Horizon Bank and has not been reviewed or approved by First Horizon Bank.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching contributions up to 6% of pre-tax income, alongside FSA/HSA options and a defined benefit pension plan. Stock purchase and equity programs (including options and RSUs) also add to longer-term wealth-building opportunities for eligible employees.
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Parental & Family Support — Parental leave is available for childbirth, adoption, foster parenting, or surrogacy, and adoption reimbursement is included in the package. These family-building benefits broaden support beyond traditional maternity/paternity leave structures.
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Wellbeing & Lifestyle Benefits — Wellbeing support includes an internal wellness program, an employee assistance program, and access to a digital wellness platform. Group life insurance and disability coverage (including no-cost options) strengthen financial protection and day-to-day support.
First Horizon Bank Insights
What We Do
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 150 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
