The Role
Provides technical support for students and instructors using an online learning environment. Maintains LMS access, troubleshoots account, access, and course-delivery issues, verifies course materials before instructional sessions, and tracks or escalates unresolved problems. Requires LMS or online learning platform support experience, user-account administration knowledge, and compliance with information-security and privacy requirements. Full-time coverage includes evening classes during active academic sessions.
Summary Generated by Built In
Schedule:
Full-time technical support should be available throughout active academic sessions. Coverage must support students and instructors during online instructional periods, including evening classes.
Summary:
The LMS Technical Support Specialist will maintain reliable student and instructor access to the online learning environment and resolve technology problems that could interfere with instruction.
Requirements:
- Must have experience supporting Learning Management Systems or online learning platforms.
- Must be capable of troubleshooting account, access, and course-delivery issues.
- Must understand online course and user-account administration.
- Must comply with applicable information-security and privacy requirements.
Duties:
- Maintain student and instructor access to the LMS.
- Troubleshoot technical problems affecting online instruction.
- Verify courses and instructional materials are accessible before sessions begin.
- Track and escalate unresolved technical issues when necessary.
Skills Required
- Experience supporting Learning Management Systems or online learning platforms
- Ability to troubleshoot account, access, and course-delivery issues
- Understanding of online course and user-account administration
- Compliance with applicable information-security and privacy requirements
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The Company
What We Do
Ladgov Corporation is a Small Business headquartered in Williamsburg, VA. Ladgov Corporation specialized in providing cutting edge solutions to Government entities.
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