Top Entry Level Tech Support Jobs

Provide phone-based technical support for Canon inkjet printer customers. Responsibilities include troubleshooting routine and complex issues, researching resolutions with software and network tools, documenting interactions, escalating cases, supporting purchases on Canon’s website, and delivering timely customer service. The role requires multitasking across multiple applications in a remote, fast-paced environment while maintaining accurate decisions and positive customer interactions.

Designs, delivers, and maintains technical training for Customer Success teams, including product knowledge, troubleshooting, issue identification, and customer engagement. Manages LMS content, certifications, playbooks, and curriculum updates. Partners cross-functionally with leadership and subject matter experts, measures training effectiveness through KPIs, and improves enablement programs. Requires technical support experience, virtualization and containerization knowledge, advanced networking, storage technology expertise, and hands-on lab and hardware management experience. Travel up to 30% is required.

Provides frontline technical support to SaaS customers through phone, email, and chat. Troubleshoots software, device, networking, and configuration issues; assists with setup and integrations; documents and escalates cases; monitors service-level agreements; tests fixes; collaborates with Product and Engineering; and contributes to knowledge-base documentation.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application, API, authentication, network, and system issues; managing alerts and remediation plans; configuring content sources; educating customers; maintaining runbooks and knowledge articles; coordinating cross-functional improvements; and representing customer needs. The role is hybrid in New York City or Nashville and includes customer-specific screening, equipment, training, certification, and extended on-call coverage.

Provide Tier 1–2 technical support for SaaS products, modems, industrial controllers, and cellular connectivity. Diagnose device, connectivity, and platform issues; guide customers through troubleshooting; manage modem integrations; document and escalate bugs to engineering; and deliver reports. The role also requires cross-functional collaboration, customer relationship management, data analysis, and proactive communication. It is preferably onsite in Hanover, Pennsylvania, with infrequent travel and possible remote flexibility.

Provides pre- and post-sales technical support for heat tracing solutions across North and Latin America. Designs and quotes engineered applications, applies product approvals, troubleshoots installations and controllers, supports commissioning, manages customer inquiries and complaints, and captures feedback. Collaborates with Sales, Customer Care, and Application Engineering while contributing to training, product launches, and marketing initiatives. Limited travel to job sites is required for field support, troubleshooting, commissioning, and presentations.

Provides first-line technical support to customers through phone, email, forums, and other channels. Troubleshoots software, hardware, installation, and configuration issues; documents interactions and solutions; escalates complex problems; and collaborates with Engineering, Product Management, and Professional Services. The role also maintains knowledge-base content, submits enhancement and defect reports, advises customers on products and postal requirements, and supports customer satisfaction and retention.

Provide technical support and implementation coordination for members, data providers, and technology partners. Troubleshoot property data feeds, review XML and JSON, coordinate onboarding and testing, manage escalations, document configurations, and communicate solutions to technical and non-technical audiences. The role also tracks implementations, outages, and resolutions while serving as an internal subject-matter expert for property feeds, listing displays, and syndication.

Provides technical sales and customer support for automotive products, including recommending products, verifying fitment, processing orders, resolving issues, managing returns, and maintaining customer relationships. Engages customers in person, by phone, email, and online platforms; promotes products and participates in enthusiast events. Requires automotive knowledge, strong communication, problem-solving, customer service, and time-management skills.

Provides technical automotive sales and customer support for Nissan and Infiniti products. Advises customers on products and fitment, processes accurate orders, handles returns and exchanges, resolves issues, follows up with clients, promotes sales through social platforms, and participates in enthusiast events. Requires strong automotive knowledge, communication, problem-solving, customer service, and time-management skills, with occasional nights and rotating weekends.

Provides technical support for Treasury Management clients by handling service requests, resolving issues, recommending relevant products, delivering client training, and navigating multiple systems. Maintains advanced knowledge of Treasury Management tools, follows banking security and regulatory procedures, collaborates with sales, product, and implementation teams, and tracks recurring issues to identify process improvements and client risk.

Provides technical support for Treasury Management products by handling incoming service requests, resolving client issues, navigating multiple systems, delivering training, and recommending needs-based products. Maintains advanced product knowledge, follows banking audit and security policies, coordinates with sales, product, and implementation teams, and tracks recurring issues to identify process improvements and client risks.

Provides technical support for students and instructors using an online learning environment. Maintains LMS access, troubleshoots account, access, and course-delivery issues, verifies course materials before instructional sessions, and tracks or escalates unresolved problems. Requires LMS or online learning platform support experience, user-account administration knowledge, and compliance with information-security and privacy requirements. Full-time coverage includes evening classes during active academic sessions.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and cloud integrations; managing alerts and remediation plans; configuring content sources; documenting customer-specific runbooks; educating users; and coordinating product and support improvements. The role is hybrid in New York City or Nashville and includes customer-specific screenings, training, equipment use, and extended on-call coverage.

Provides first-touch technical and account support for Jamf customers through phone, chat, and email. Diagnoses and resolves installation, troubleshooting, integration, workflow, and account issues; escalates requests when needed; and guides customers toward effective solutions. The role requires learning Jamf products, maintaining current technical knowledge, participating in training, and delivering empathetic, accurate customer experiences while working a fixed weekday schedule.

Provides first-touch technical and account support for Jamf customers through phone, chat, and email. Diagnoses and resolves installation, troubleshooting, integration, workflow, and account issues; escalates complex requests when needed; guides customers through Jamf products and best practices; and maintains a positive customer experience. The role also involves ongoing product training, technical learning, multitasking, and collaboration across departments.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.

Provide phone-based technical support for Canon inkjet printer customers, troubleshoot routine and complex issues, research resolutions using software and network tools, document interactions, escalate cases, and assist with website purchases. The role requires multitasking across applications, professional communication, accurate decision-making, and first-call resolution in a fully remote environment.

Provides front-line and advanced technical support for energy products, customer integrations, data delivery, transaction processing, and configuration issues. Owns cases from intake through resolution, troubleshoots structured data and FTP/SFTP workflows, reviews logs and processing records, manages configuration changes, coordinates escalations, communicates with customers, and documents findings. Collaborates with internal teams, customer IT groups, and third-party providers while maintaining data accuracy, confidentiality, and operational reliability.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, and log files. Guides customers through troubleshooting and corrective actions, follows up on resolutions, documents calls in CRM systems, monitors support channels, and dispatches field service representatives when needed. The role requires strong problem-solving, communication, product knowledge, and adherence to regulatory and ISO documentation procedures.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Provides escalated technical support for AI infrastructure across Linux, Docker, NVIDIA GPUs, CUDA, networking, storage, virtualization, and host configurations. Diagnoses complex workload and performance issues, supports supplier onboarding, develops Python and Bash automation, and maintains runbooks and knowledge articles. Collaborates with engineering on systemic platform problems, assists TensorFlow and PyTorch users, and provides L1 overflow coverage through an on-call rotation.

Provide proactive and reactive technical support for designated enterprise customers. Troubleshoot complex issues using logs, stack traces, browser traces, APIs, cloud technologies, SSO, and networking. Maintain customer runbooks and knowledge articles, configure content sources, manage alerts, develop remediation plans, educate users, and coordinate cross-functional product and service improvements. The role includes customer meetings, documentation, security processes, screenings, training, equipment use, and extended on-call coverage.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provides Level 2 technical support for RCS software, hardware, broadcasting systems, and integrated third-party products. Troubleshoots and prioritizes escalated incidents, supports installations, configurations, upgrades, and maintenance, and collaborates with Product, QA, and Development teams. The role includes answering calls and emails, following escalations through resolution, and participating in a weekly 24/7 on-call rotation.