Top Entry Level Tech Support Jobs

Provide frontline IT help-desk support: triage and route tickets, install and troubleshoot PCs, printers, iPhones and software, inspect server rooms, manage backup tape rotations, activate network jacks for correct VLANs, deliver basic Mitel phone training, and track overdue tickets for escalation.

Provide phone and email technical support to business customers: troubleshoot issues, document tickets, perform business builds/suspensions/reactivations, ensure router configuration accuracy, route service requests, and contribute to team knowledge base.

Provide technical support for precision measuring instruments and related software to internal teams and end users. Review product specs and changes, coordinate technical inquiries and recalls, support QA and compliance (ECCN, FDA), and assist sales/field service. Participate in product meetings and research competitor specifications.

Provide onsite installation, configuration, maintenance, and user support for workstations, printers, network devices, and video conferencing. Manage user accounts, document ticket resolutions, restore backups, assist with network diagnostics, train end users, coordinate with IT units and contractors, and travel to sites as needed.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide end-user technical support for desktops, laptops, peripherals, operating systems, and enterprise applications. Manage ITSM request queues, image and configure devices, maintain Active Directory objects, update asset records, deliver replacement equipment, and follow documented procedures to resolve incidents within service levels.

Provide front-line technical support for Lightspeed's SaaS products via phone, email, and chat. Troubleshoot software, device, networking, and configuration issues; assist with setup and integrations; document cases; escalate and collaborate with Product and Engineering; contribute knowledge base content and validate fixes.

Contract Technical Support Specialist based in Golden Valley, MN (11/2016–06/2017). Provided end-user technical assistance, troubleshooting, ticket documentation, and issue escalation for IT systems and users.

Provide macOS and iOS technical support for a large work group: troubleshoot systems, test applications, assist team members with Apple devices and productivity apps, report status to project leads, manage calendars, and learn/adapt to new software.

Provide onsite training and technical support to Right of Way staff on systems, databases, and programs (60%); analyze and conduct specialized applications, systems, processes and programs (40%). Requires familiarity with SQL, MS Office, Access, Movie Maker, CorelDRAW, ArcGIS, and Adobe Acrobat. Local Phoenix candidates only; background check required.

Provide onsite technical support and training to Right of Way staff on existing systems, databases, and programs (60%). Analyze and conduct specialized applications, systems, processes, and reports (40%). Work requires understanding automated information systems and use of SQL, Office, Access, ArcGIS, CorelDRAW, Movie Maker, and Adobe Acrobat. Local Phoenix candidates only; background check required.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

Perform testing and validation of beta software, execute test plans, document bugs, and conduct exploratory testing. Provide phone-based technical support and troubleshooting for dealership clients using Service Lane eAdvisor via remote desktop tools. Diagnose basic hardware and software issues, participate in the software development lifecycle, and work onsite Monday–Friday.

Respond to customer inquiries via email and phone, troubleshoot and resolve application issues, apply configuration changes as needed, document findings and resolutions in Salesforce cases, and meet established response KPIs.

Provide advanced product support for automated laser engraving and pin marking systems to external customers via phone, email, and case systems. Serve as first-level support, document and escalate complex cases, aim to close 90% of cases, maintain professional customer relations, ensure accurate, timely support, and travel occasionally for training or business needs. On-site in Cranberry Township, PA.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provide first-line technical assistance to clients via phone, email, and chat; diagnose and troubleshoot simple hardware and software issues; document and track client interactions and issues; escalate complex problems to higher-level teams; collaborate with field engineers and maintain product knowledge to ensure customer satisfaction.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Provide on-site installation, configuration, maintenance, and support for end-user hardware, printers, and video conferencing; manage user accounts and Active Directory; use ticketing and backup systems; assist mobile device configuration; troubleshoot network-related end-user issues; train users; support continuity planning and coordinate with other IT units and contractors.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide technical problem resolution for customers, document cases in a tracking system, reproduce and resolve issues, communicate status updates, escalate appropriately, perform software testing to become product expert, and collaborate with cross-functional teams to improve processes and support operations.

Provide front-line technical and product support to customers, troubleshoot issues, collaborate with engineering and product teams, create and improve support documentation, and use AI-assisted tools to increase response efficiency and quality.

Provide technical support for the Alio/LINQ ERP suite to K–12 district customers via phone, email, and chat. Troubleshoot issues, document cases in Salesforce, report defects/enhancements, create training materials, and collaborate cross-functionally to resolve customer problems.

Entry-level role supporting technical product marketing by collecting, validating, and maintaining parametric component data; assisting with datasheets and website content; optimizing parametric search; and collaborating with engineering, product management, and marketing to ensure data quality and documentation workflows.

Provide second-level technical support via email and phone, improve customer experience, document cases, conduct root cause analysis, and lead emergency bridge calls.