Top Entry Level Tech Support Jobs

Provides technical support to financial customers using Lien Perfect software through phone, email, chat, and online cases. Responsibilities include troubleshooting, documenting and resolving inquiries, reviewing knowledge-base content, performing release testing, collaborating with development and product teams, learning new technologies, and mentoring junior colleagues. The role is hybrid, may require occasional overtime and weekends, and is based at one of several CSC offices.

Respond to customer inquiries, troubleshoot platform and integration issues, resolve bugs, provide user training, and improve product adoption. Collaborate with implementation, customer success, product, and engineering teams to escalate issues and identify support trends. Manage ticketing and knowledge infrastructure while contributing to future support-team hiring and onboarding.

Support and maintain large-scale bare-metal GPU infrastructure across data centers. Diagnose customer issues and incidents, analyze logs across firmware, drivers, and hardware, coordinate data center interventions, troubleshoot networking, and participate in on-call operations. The role also develops automation, documentation, troubleshooting processes, and reliability improvements while collaborating with customers and engineering teams supporting HPC and AI workloads.

Provides technical, workflow, and administrative support to Commercial Lines service, marketing, production, and account management teams. Responsibilities include preparing proposals and policy summaries, entering data, processing applications, certificates, quotations, binders, invoices, cancellations, reinstatements, endorsements, and policy checks. The role also handles correspondence, obtains loss reports, maintains quality control, and supports excellent customer service. An office environment background, Microsoft Office and automated systems experience, and the ability to obtain a Property and Casualty license are required.

Provides phone and email technical support for hospitality technology systems in a 24/7 Technical Assistance Center. Troubleshoots software, hardware, connectivity, Wi-Fi, customer portals, remote-access tools, and video delivery systems. Documents cases in Salesforce, identifies recurring issues, follows troubleshooting procedures, and communicates solutions clearly to customers. The position is on-site in Sioux Falls and may require nights, weekends, and holidays.

Provides Tier 2 technical support for wireless products, services, devices, messaging, and internet equipment. Troubleshoots network complaints and provisioning errors, documents issues in ticketing systems, handles high-volume customer calls, maintains quality standards, supports new team members, and collaborates with customer service, network operations, and field operations. The role requires excellent communication, customer service, multitasking, troubleshooting, and technical learning skills.

Serve as a technical pre-sales advisor for IoT and networking solutions. Design connectivity architectures, conduct presentations, demonstrations, workshops, and proof-of-concept deployments, and support customer integrations. Collaborate with sales, product management, R&D, clients, and partners while troubleshooting technical issues and preparing proposals and documentation. The role requires hands-on networking, Linux, telecommunications, VPN, firewall, scripting, and industrial IoT expertise, with travel up to 50%.

Maintains, calibrates, repairs, commissions, and tests mudlogging, gas detection, and data acquisition equipment. Provides technical support to rig crews, conducts inspections and HSE/QA/QC audits, manages spare parts and equipment logistics, coordinates shipments and customs paperwork, documents failures, trains field personnel, and supports base IT operations.

Provides Tier-2 technical support for CourseLeaf software clients, including troubleshooting, configuration changes, milestone processing, patches, upgrades, ticket resolution, documentation, and client education. The role manages assigned client accounts, coordinates with internal teams, communicates issue updates, and supports implementation handoffs. It may also provide backup Tier-1 coverage, office duties, and occasional weekend or holiday support.

Provides advanced technical support for software, controls, networking, communications, integrations, deployments, and field systems. Responsibilities include complex troubleshooting, escalation support, simulation and test environment setup, software and scripting development, QA validation, system commissioning, Azure DevOps work-item management, automation, documentation, mentoring, and knowledge transfer. The role participates in a 24/7/365 rotating support schedule and collaborates closely with Software, QA, Engineering, Production, and customers.

Provides 24x7 technical support to executives and assistants by diagnosing, repairing, installing, and maintaining hardware, software, networks, and multimedia equipment. Supports Windows, macOS, mobile devices, virtual desktops, Office 365, and enterprise applications through desk-side, phone, email, and remote channels. Responsibilities include asset management, documentation, escalation, vendor coordination, disaster recovery participation, project support, executive travel assistance, and occasional weekend or on-call coverage.

Provides technical and customer support for telecommunications clients through network monitoring, outage response, trouble-ticket documentation, phone and email assistance, billing, payment processing, invoicing, and case management. The role also handles maintenance notifications, collections outreach, shared inboxes, and customer follow-ups. Requires rotating shifts, on-site work in Bridgeport, WV, strong communication, organization, multitasking, computer proficiency, and foundational IT or networking knowledge. Customer service or technical support experience is preferred but not required.

Provide hands-on and phone-based technical support for industrial laser systems. Troubleshoot hardware and software issues through customer calls, digital tickets, remote diagnostics, schematics, and electrical testing equipment. Escalate unresolved issues and coordinate field service visits. Perform in-house testing, diagnostics, and repairs on customer equipment, document service activity, and support field technicians during onsite customer visits as needed.

Provide hands-on and phone-based technical support for external customers using industrial laser systems. Diagnose and resolve hardware and software issues remotely through phone, ticketing, remote desktop tools, schematics, and electrical testing equipment. Escalate unresolved issues to field service, and perform in-house testing, repairs, and documentation on returned equipment. Maintain professional communication with customers, distributors, and internal technical teams.

Provide specialized technical support for accounting, payments, billing, reconciliation, reporting, and related financial workflows. Independently investigate complex cases, trace transactions across systems, identify discrepancies and risks, communicate with clients, de-escalate issues, and escalate appropriately. The role also contributes to documentation, recurring issue analysis, and improvements to Accounting and Payments support.

Provides technical support for BioFire Defense customers, including troubleshooting instruments and workflows, handling complaints and returns, post-market surveillance, installations, training, demonstrations, reporting, and audit support. Collaborates with Quality, Sales, Research and Development, Production, and distribution partners. Requires customer-facing communication, molecular biology and infectious disease testing knowledge, product expertise, and up to 10% domestic travel, including possible after-hours support.

Provide phone and email technical support for hospitality technology systems in a 24/7 Technical Assistance Center. Troubleshoot software, hardware, connectivity, Wi-Fi, customer portals, remote-access tools, and video delivery systems. Document cases in Salesforce, identify recurring issues, follow troubleshooting procedures, and communicate solutions clearly to customers. This on-site role may require nights, weekends, and holidays.

Provides technical support to customers through written and verbal channels, troubleshooting products, configurations, and API integrations. The role requires explaining technical concepts clearly, documenting issues and resolutions, escalating defects, creating help documentation, and delivering occasional product walkthroughs. The representative will develop expertise in Smarty’s API-based products, collaborate with internal teams, and share customer insights to improve support processes and products.

Build and support CRM automations, workflows, nurture sequences, integrations, reporting, and customized client solutions in Go High Level. Troubleshoot platform issues, document solutions, train team members, translate project requirements into automations, and collaborate with sales, onboarding, and support teams. This is a full-time, in-office role requiring strong organization, communication, technical problem-solving, and attention to detail.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provides account management and technical support for computer systems, software, and hardware. Installs, upgrades, modifies, repairs, and troubleshoots systems; runs diagnostics; responds to user queries; follows up on issue resolution; monitors daily system performance; and prepares reports.

Provides technical support by phone and email, troubleshooting product issues and assisting with installation, configuration, diagnostics, and resolution. Performs in-house testing and repairs on electrical, electronic, and mechanical products; manages RMA returns and repairs; answers sales team inquiries; identifies recurring issues for QA and R&D; and mentors new hires.

Provides entry-level technical support for desktop systems, workstations, hardware, software, printers, peripherals, networks, telecommunications, and business applications. Responsibilities include installation, configuration, troubleshooting, monitoring infrastructure, performing backups, supporting end users, coordinating with vendors, and assisting with software and hardware rollouts. The role also provides technical support at trade shows and requires less than 25% travel.

Provides second-level technical support for Aircall’s communications platform. Investigates escalated issues involving APIs, webhooks, CRM integrations, telephony, messaging, analytics, authentication, and AI features. Leads customer troubleshooting sessions, analyzes logs and payloads, collaborates with Product, Engineering, partners, and telecom providers, and documents recurring solutions. Also trains frontline support teams and improves troubleshooting processes and knowledge resources.

Provides on-site technical and marketing support to automotive dealerships. Responsibilities include handling support calls and emails, troubleshooting inventory and website issues across DMS, IMS, and CMS platforms, creating and resolving tickets, preparing inventory reports, conducting website and phone-number QA testing, and auditing websites and vendors. The role requires strong communication, problem-solving, computer, and customer support skills.