Top Entry Level Tech Support Jobs

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Provide front-line technical support for strategic healthcare clients via phone and web portal. Triage, document, and resolve simple to complex issues, escalate to internal teams as needed, and meet team metrics while maintaining professional client communication.

Provide customer service and technical support for domain and web hosting clients. Troubleshoot issues, guide clients through processes, and ensure satisfaction with services.

Provide Tier 1 technical product support for internal and external clients via ticketing, orders, phone, and email. Troubleshoot escalations, monitor/fulfill orders and tickets, coordinate team communications and meetings, and ensure timely, high-quality deliverables while maintaining exceptional customer service and documentation.

Assist clients with account questions, provide technical support, document interactions, and collaborate within an office team in a structured environment.

Provide Tier I technical support for smart cooler vending operators. Receive and categorize support requests, guide customers through approved troubleshooting, assist with onboarding and app usage, gather connectivity and payment-reader information, document issues, communicate next steps, and follow up. Escalate complex connectivity, backend, hardware, payment integration, and vendor issues to Tier II support while maintaining clear customer communication and accurate records.

Provides frontline technical support to SaaS customers through phone, email, and chat. Troubleshoots software, device, networking, and configuration issues; assists with setup and integrations; documents and escalates cases; monitors service-level agreements; tests fixes; collaborates with Product and Engineering; and contributes to knowledge-base documentation.

Provide frontline technical support for Trellix customers by diagnosing and resolving product issues, assessing severity, collecting data, facilitating remote troubleshooting sessions, implementing workarounds, and owning issues through resolution. The role requires clear customer communication, prioritization, troubleshooting knowledge, and familiarity with networking, databases, web services, and security. This individual contributor position focuses on meeting service-level goals and developing technical support expertise.

Provides technical support for Darktrace customers by resolving portal requests, explaining platform features, troubleshooting deployments, and coordinating issues with software development teams. Supports customer-facing teams with deployment expertise and participates in weekend on-call rotations for 24/7 coverage. The role requires strong communication, organization, analytical problem-solving, adaptability, and willingness to learn cybersecurity technologies.

Provides technical customer support by responding to service queries and telephone requests, including after-hours coverage. Plans, manages, and performs customer system version upgrades both onsite and remotely. Participates in rotating on-call support during evenings, weekends, and holidays, while completing tasks assigned by the Director of Operations.

Provide advanced technical support for automated laser engraving and pin marking systems through phone, email, chat, and case management tools. Diagnose hardware, software, and system issues using remote desktop tools and electrical test equipment, resolve customer cases, document interactions, escalate complex problems, and maintain strong customer relationships. Occasional travel may be required for training or business needs.

Provides remote technical and software support for Insperity BPS clients through phone and email. Troubleshoots software issues, modifies configurations, retrains users, documents incidents, logs workarounds, escalates unresolved tickets, maintains client records, and supports customer satisfaction. The role also monitors support channels, protects sensitive information, and collaborates with technical teams to resolve client issues.

Provides advanced technical support for sophisticated optical and electro-mechanical semiconductor equipment and associated software. Diagnoses escalated field issues, coordinates engineering resources, develops corrective action plans, documents troubleshooting and postmortem findings, and supports product introductions and continuous improvement. May assist with customer installations, relocations, upgrades, and personnel training. Requires availability for domestic and international travel of approximately 25–50%.

Responds to escalated technical issues involving KLA semiconductor equipment, assisting field engineers with diagnosis, troubleshooting, and debugging of optical, electrical, mechanical, computer, and software systems. Collaborates with specialists to restore equipment functionality, documents troubleshooting and postmortem findings, supports installations and upgrades, and provides technical training. Requires 40–70% domestic and international travel, including short-notice onsite support.

Provides hardware, software, peripheral, workstation, printer, and helpdesk support for enterprise desktop systems. Installs and troubleshoots equipment and applications, manages user access, inventories, monitoring, documentation, and ITIL processes. Supports audio/video technology for events, participates in disaster recovery planning and testing, and performs on-call duties including after-hours and weekend support.

Provides advanced technical support for business technology systems, troubleshooting complex issues involving desktops, laptops, servers, software, and mobile devices. Collaborates with IT and business teams to optimize infrastructure, integrate new technologies, minimize downtime, and maintain operational reliability. Requires a high school diploma or GED, technical problem-solving skills, Microsoft Office proficiency, and legal authorization to work in the United States.

Provides software technical support through phone, email, and chat; diagnoses application and system issues; collaborates with engineering teams; documents problems; creates knowledge-base content; trains customers; and participates in on-call support. The role includes approximately 5% travel to customer and Dematic locations and involves working with databases, Windows systems, AI technologies, and industrial automation.

Provide software technical support through phone, email, and chat; diagnose application and system issues; collaborate with development teams; document problems and create knowledge-base content; train customers; participate in on-call rotations; and travel approximately 5% to customer and company locations. The role requires database and Windows administration experience, strong communication and troubleshooting skills, and openness to AI technologies.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Supervise and coach Technical Support Representatives, monitor service and performance metrics, conduct reviews, handle escalations, address performance issues, support scheduling and staffing, identify training needs, analyze reports, and coordinate with internal departments on process improvement and operational objectives. The role requires flexible shift and weekend availability.

Provides phone-based technical support for pool equipment, troubleshooting pumps, heaters, filters, and automation systems. Diagnoses issues, guides customers through resolutions, determines when field service is needed, and coordinates with technicians. Maintains call and service records, answers product usage and maintenance questions, and collaborates with sales, engineering, product management, and field support. The hybrid role requires strong communication, problem-solving, technical documentation, and customer service skills.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Provides in-office technical and customer support by scheduling service tickets, troubleshooting issues by phone, assisting with customer retention, managing inbox requests, administering cellular support platforms, coordinating fire inspections, and managing service queues and trouble reports.

Maintains IBML FUSiON 8400 scanners at IRS service centers through daily cleaning, inspection, preventive and remedial maintenance, consumables management, troubleshooting, upgrades, and post-maintenance testing. Coordinates with IRS IT, manufacturer technicians, and contractor management; documents activities in SharePoint, provides reports, communicates equipment status, and supports training and transition activities.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.