Collabera Inc (Staffing Firm).
We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World’s ‘Most Admired Companies to work for’.
Job DescriptionClient: Banking
Location: West Des Moines, IA – 50266
Job Title: CSR / Technical Support Role
Duration: 6 to 18 Months (could go beyond)
Pay Rate: $12.00/hr without benefits
Shift Timings: Monday - Friday; 10:00 AM to 10:45 PM, any shift will be provided between this time.
Qualifications- Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity.
- Documents and may resolve basic problems regarding business applications and hardware and software.
- Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
- Escalates to senior staff when solution is unclear.
- Reports problems with procedures.
Additional Job Details:
- Frontline call queue for Technology Connection for CORE call queue.
- Previous helpdesk / call center experience is a plus, customer service / mortgage / technical is beneficial.
If you're interested, feel free to reach out to me on:
Vishal Patel
973-413-6570
vishal.npatel(at)collabera.com
Skills Required
- Previous helpdesk or call center experience
- Customer service experience
- Technical support experience
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
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Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
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Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
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Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
Collabera Insights
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
