Technical Support - (Portuguese)

Reposted 3 Days Ago
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Salt Lake City, UT, USA
In-Office
Entry level
Information Technology • Software
The Role
The Technical Support role involves providing 2nd Level technical support for applications, collaborating globally on projects, managing automation processes, and handling daily operational support tasks.
Summary Generated by Built In
Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Bilingual: Portuguese and English

Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM

  • Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.
  • UAT testing and defect management for a variety of applications and systems.
  • Assists in the analysis of underlying issues arising from investigations into requirements.
  • Project management, in depth analysis, and problem solving are daily competencies.

Qualifications

Required Skills:

  • Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.
  • Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
  • Manage the end-to-end automation process of internal and external business partners globally.
  • Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
  • If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future or if you need assistance in making a connection.

Additional Information

To get any further information or to apply for this position please contact:

Vishwas Jaggi
480-327-0540

Skills Required

  • Bilingual in Portuguese and English
  • Ability to provide 2nd Level technical support for web-based and client-server applications
  • Experience in project management and problem solving

Collabera Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.

  • Fair & Transparent Compensation Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
  • Career-Linked Recognition & Rewards Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
  • Wellbeing & Lifestyle Benefits Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.

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The Company
HQ: Basking Ridge, New Jersey
6,138 Employees
Year Founded: 1996

What We Do

In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.

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