Associate IT Technical Support Specialist

City/State

Work Shift

Overview:

The Associate IT Technical Support Specialist is a customer-facing role and is responsible for assisting customers with technical issues or questions related to computer hardware, applications, software, devices, and monitoring systems. This position involves taking phone calls from customers or communicating through messaging platforms, assisting with diagnosing technical issues remotely, and meeting with customers in person to support the installation and troubleshooting of hardware or software.

This is a full-time, onsite position based at Sentara Martha Jefferson Hospital in Charlottesville, VA.

An Entry Professional applies broad theoretical job knowledge typically obtained through advanced education. Responsibilities typically include:
• Work is closely supervised
• Work in a team-based environment with the ability to function with independent discretion
• Provide systems support for end-user systems, remotely, in person, or by phone, including troubleshooting, diagnosing, resolving, and documenting issues
• Maintain technical skills within the field of expertise, keeping abreast of developments in technology and solutions
• Good problem-solving and troubleshooting skills
• Strong attention to detail and follow-up skills; customer-focused and results-oriented attitude
• Strong oral and written communication skills
• Willingness to coordinate and work with others
• Willingness to be on call and attend to technical issues outside of normal business hours

• Bachelor’s Degree in Computer Science, MIS, or related field, preferred
• Experience in lieu of Bachelor’s Degree
• 0-2 years of relevant experience with a degree
• 3 years of relevant experience without a degree 

• Prefer one or more Microsoft or Azure certifications (e.g., Microsoft Certified: Azure Fundamentals, Azure Administrator Associate, or other relevant Microsoft certifications).

• 0-2 years of relevant experience with a degree 
• 3 years of relevant experience without a degree 
•  Good problem-solving and troubleshooting skills
• Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
• Strong oral and written communications skills.

Keywords: IT Technical Support specialist, customer service , Talroo- IT

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Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is a Magnet status, 176-bed facility featuring all patient-friendly private rooms. Since its founding more than 100 years ago, Sentara Martha Jefferson has constantly evolved to meet the diverse healthcare needs of the patients who trust us with their care.

Today, our vision is as clear as it was to our founders. We will continue to set the standard for clinical quality and personalized healthcare services. Our hospital offers specialized care in Cancer Care, Heart and Vascular, Neurology and Neurosurgery (including a Primary Stroke Center), Orthopedics, and Maternity.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.