Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs
Job DescriptionPosition Summary: This entry level position requires the prompt technical responses to questions from store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction
Duties: Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided. Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.
QualificationsExperience: A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, preferred Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred
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All your information will be kept confidential according to EEO guidelines.
Skills Required
- A minimum of 6 months related work experience
- 1-2 years experience working in a service oriented call center
- Associate or Technical degree
- High School Diploma or GED
- Excellent Customer Service skills
- Competent PC skills, particularly in Excel and Access
- Excellent verbal and listening communication skills
- Excellent writing skills
- Ability to work in a flexible 24/7 work environment
Apex Systems Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Apex Systems and has not been reviewed or approved by Apex Systems.
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Healthcare Strength — Health benefits include medical, dental, vision, life insurance, and short- and long-term disability, and are described as good or comprehensive for internal employees. In some cases the health package is called generous.
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Retirement Support — Retirement offerings include a 401(k) plan with company match for U.S. employees and Registered Retirement Plans in Canada. These programs sit alongside core benefits for internal staff.
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Leave & Time Off Breadth — Internal full-time employees receive vacation and holiday pay, paid parental leave, and PTO that can be flexible or expand with tenure. Some internal roles note unlimited PTO after one year.
Apex Systems Insights
What We Do
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across the US, Canada, and Mexico.
