Our Mission:
6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
Principal Customer Success Manager - Strategic (6Sense Insights, Inc.; San Francisco, CA): Develop, execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI). Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team. Work closely with customer and internal teams to maintain visibility into product performance and customer feedback. Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn. Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense. Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases. Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps. 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events. Telecommuting permitted from within the U.S.
Minimum requirements: Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field, plus five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation.
Must have experience with the following: developing strategies on assigned accounts to fully leverage technology solutions; high-touch Strategic or Enterprise Customer Success; working with global enterprise and customers with multiple stakeholders; managing success programs as the key advisor to global as well as regional customer organizations; advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI); working closely with B2B demand gen, marketing operations, sales operations, and analytics teams; negotiating renewals and identifying and driving upsell opportunities; leading projects from conception to closure, and leveraging and influencing internal resources to get things done; and marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media.
Salary: $159,328 – $229,571 per year
Apply at: https://6sense.com/about-us/careers/join-us/ or send resume to: [email protected]
Req. ID: 2055
Our Benefits:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com
Skills Required
- Bachelor's degree or foreign equivalent in Global Marketing, Marketing, or related field
- Five years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation
- Developing strategies on assigned accounts to fully leverage technology solutions
- High-touch Strategic or Enterprise Customer Success experience
- Experience working with global enterprise customers and multiple stakeholders
- Managing success programs as key advisor to global and regional customer organizations
- Advising CxOs on SaaS platform adoption to accelerate ROI
- Experience collaborating with B2B demand gen, marketing operations, sales operations, and analytics teams
- Negotiating renewals and identifying/driving upsell opportunities
- Leading projects from conception to closure and influencing internal resources
- Experience with marketing tech stack: Marketing Automation, digital marketing technologies, data providers, and B2B digital media
- Partnering with technical CSMs and Program Managers to manage onboarding, product rollout, and training
- Developing and executing strategic account plans and Quarterly Business Reviews based on market data
- Forecasting, identifying risk, and maintaining customer renewal and growth rates in partnership with Account Executive team
- Ability to travel domestically up to 30% for customer meetings or events
6sense Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 6sense and has not been reviewed or approved by 6sense.
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Fair & Transparent Compensation — Pay is considered strong overall, with widespread satisfaction in salary, benefits, and equity. Compensation is also positioned as comparatively competitive for multiple roles, including sales and engineering.
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Leave & Time Off Breadth — Time-off policies are described as flexible, including an unlimited-style vacation approach and expectations of being work-free while out. This breadth in paid time off is repeatedly positioned as a standout part of the overall package.
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Healthcare Strength — Health coverage is characterized as comprehensive, with dental and vision coverage called out as employer-paid in some descriptions. Wellness-related supports such as wellness days and stipends add to the perceived strength of the health-and-wellbeing offering.
6sense Insights
What We Do
The 6sense Account Engagement Platform helps revenue teams identify and close more opportunities by putting the power of AI, big data and machine learning behind every member of the B2B revenue team.
