At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a dynamic and results-driven Operations Manager to join our Operational Excellence team.
In this role, you will be responsible for leading multi-site operational performance across all core service lines (DMS, RDS, DPS, and SDS), managing facility resourcing and OHSE compliance, driving continuous process improvements, and seamlessly integrating newly acquired business units into regional operations.
What You’ll Do
In this role, you will:
- Drive Regional Operational Excellence: Direct daily operations across designated regional facility locations to achieve operational targets, manage site capacity, and maintain high service quality standards.
- Lead and Develop High-Performing Teams: Recruit, coach, and mentor a geographically dispersed team, fostering talent succession, clear goal setting, and strong productivity across all sites.
- Oversee Business Integration & Systems Compliance: Support operational due diligence for potential acquisitions and lead the seamless integration of new businesses, ensuring full adoption of SOPs and operating systems (ReQuest/O'Neil).
- Champion OHSE, Risk & Facility Management: Ensure all facility locations comply with Iron Mountain health, safety, environmental, and security standards, while managing customer audits and risk exposure.
- Execute Strategic Cost Control & Optimization: Manage headcount budgets, optimize resource allocation, oversee vendor/AMC contracts, and drive cost-reduction initiatives to maximize operational efficiency.
What You’ll Bring
The ideal candidate will have:
- 10+ years of progressive operational leadership experience, with a strong background in warehousing or logistics facility management.
- Proven track record of managing cross-functional, geographically dispersed teams and developing talent.
- Strong financial acumen with demonstrated experience managing cost centers, headcount budgets, and vendor contracts.
- Solid analytical, problem-solving, and IT fluency, with experience utilizing enterprise management systems (knowledge of ReQuest/O'Neil systems is highly regarded).
- Demonstrated ability to build relationships, engage with key customer accounts, and drive continuous improvement initiatives.
- Tertiary qualifications in business, logistics, operations management, or a related discipline are highly regarded.
Skills Required
- 10+ years of progressive operational leadership experience
- Strong background in warehousing or logistics facility management
- Experience managing cross-functional, geographically dispersed teams
- Experience developing talent and leading teams
- Strong financial acumen
- Experience managing cost centers and headcount budgets
- Experience managing vendor contracts
- Strong analytical and problem-solving skills
- IT fluency and experience using enterprise management systems
- Ability to build relationships and engage key customer accounts
- Experience driving continuous improvement initiatives
- Tertiary qualification in business, logistics, operations management, or a related discipline
- Knowledge of ReQuest/O'Neil systems
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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