Top Senior Operations Jobs in Washington, DC

Lead a Franchise Business Consultant team to drive franchise revenue, profitability and student results. Own departmental P&L, budgets, KPIs, partner with marketing, conduct field visits, hire and train FBCs, run conventions and regional meetings, and manage the Franchisee Advisory Council while delivering operational and financial performance.

Lead day-to-day disputes operations and strategy, drive AI/LLM-driven automation, optimize tooling and vendor performance, perform root cause analysis, and partner cross-functionally to improve dispute workflows, compliance, and customer outcomes.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

No specific responsibilities were listed. Likely to lead and scale operations for digital assets, manage brokerage/clearing operational processes, ensure compliance, and coordinate cross-functional teams.

The Operations Manager oversees property management activities, manages budgets, vendor relationships, and ensures compliance for condominium associations, while delivering exceptional service.

Manage day-to-day operations for the Mid-Atlantic PDS market, implement operational strategies, support people development, use BI tools for reporting and process improvement, ensure compliance and risk management, and drive technology adoption to increase efficiency.

Lead and coordinate day-to-day program operations across workstreams, optimize workflows, monitor performance metrics, support workforce readiness and training, and drive continuous improvement and process standardization to meet contract objectives in collaboration with leadership and government stakeholders.

Build and run the companys Revenue Operations function: configure CRM and GTM tech, own reporting and forecasting, document processes, manage compensation design and finance partnership, and deliver AI-driven workflow improvements to support sales, marketing, and customer success.

Lead and grow a presales strategy and operations team to drive coverage models, quota/capacity planning, territory design, forecasting, process improvements, and cross-functional alignment. Act as a strategic partner to Global Presales leaders, deliver executive reporting and reviews, leverage data and automation (Salesforce, analytics, emerging AI) to scale operations and improve sales productivity.

Lead and scale global xDR sales operations: manage EMEA/APJ ops teams, partner with AMER leadership, own lead management, pipeline quality, forecasting, reporting, GTM execution, and Salesforce-driven systems improvements to enable data-driven decisions and operational consistency across regions.

Lead and scale content production operations for ~125 corporate magazines, building processes, managing timelines, budgets, KPIs, and a high-performing content team. Partner cross-functionally with Creative, Editorial, Design, and Franchise leadership to remove bottlenecks, safeguard brand standards, and increase readership engagement.

Lead RevOps analytics and GTM engineering to scale revenue processes. Build analytics infrastructure, evaluate AI-first tech, automate lead-to-cash workflows using AI-assisted development, integrate systems, and deliver data-driven strategic insights across Sales, Marketing, and Post-Sales.

The role involves implementing and improving the software development lifecycle (SDLC) using Jira and Confluence, configuring workflows, automating processes, and ensuring tool adherence across teams. Responsibilities include managing reporting, partnerships with engineering teams, and enabling effective product operations.

Lead intake, scoping, and delivery of RevOps and Salesforce initiatives. Translate business needs into technical requirements, manage mid-sized projects end-to-end, ensure data integrity across systems, identify process improvements, prioritize requests, and act as primary stakeholder contact to drive scalable, maintainable revenue operations solutions.

Lead revenue operations analytics, forecasting, and scalable programs. Build dashboards, KPI frameworks, and forecasting models; partner with Revenue, Finance, and Operations to improve accuracy, drive planning, and deliver cross-functional process and systems improvements for executive stakeholders.

The Senior Renewal Operations Manager builds and scales operations for high-volume renewals, ensuring reporting accuracy, data integrity, and operational processes across teams.

Senior operational owner for payment network and processing functions. Manage direct and gateway network connections, BIN/ICA provisioning, certification, settlement, reconciliation, and transaction investigations. Act as primary relationship manager with card networks and sponsor banks, translate between engineering, product and finance, and ensure compliance with network rules.

Own end-to-end contract negotiations and lifecycle for higher-education partners, draft and redline agreements, track renewals and contract data, align terms with billing and revenue recognition, support billing plan setup and collections, maintain templates and playbooks, and identify contract-to-cash process improvements.

Lead technical support and operational strategy for Sundance Collab, ensuring readiness and quality of live events and digital library. Oversee content curation, video editing, YouTube strategy, accessibility, data-driven evaluation, revenue opportunities, and vendor/freelancer management. Hire, mentor, and manage the Content & Operations team while modernizing workflows and evaluating EdTech/AI tools.

Lead and scale enterprise proposal operations for a high-volume government-focused consulting firm. Develop Shipley-aligned processes, templates, QA and reviews, pricing strategy, reusable assets, and technology integration. Manage and mentor proposal managers, drive metrics and continuous improvement, collaborate with capture, finance, and executives, and implement AI and automation to increase efficiency and win rates across federal, state, and local health and human services opportunities.

Own enterprise support for health system customers: run the support queue, reproduce and escalate bugs, onboard facilities, manage incident communication, and build runbooks. Expand into internal IT (help desk, MDM, SSO, endpoint security), SOC 2 evidence in Drata, and eventually lead a team.

Drive annuity operations to improve speed and scalability: process new annuity business, coordinate with carriers and sales, document processes, optimize CRM and workflows, and collaborate cross-functionally to launch product and process improvements.

Lead and scale simulation operations team to create, tag, execute, and QA simulation scenarios and test suites. Build evaluation metrics, synthesize results into actionable reports, and integrate AI/LLM tools and automation to accelerate scenario generation, bug triage, and reporting for autonomy stakeholders.

Serve as chief of staff to senior sales leadership, establish GTM cadence, optimize sales processes, analyze performance, lead territory and forecast planning, maintain CRM and revenue systems, and align cross-functional stakeholders to drive sales efficiency and growth.

The role involves leading operations, building teams, driving strategic planning, and fostering a culture of excellence and empowerment within organizations.