Lead design, deployment, and lifecycle management of residential and travel security technology for executives. Manage home networks, secure communications, vendor contracts, system health, decommissioning, and audit-ready documentation. Serve as first contact for executive tech/security issues and execute rapid deployments aligned with Protective Services standards.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.