Top Senior Operations Jobs

Serves as a strategic partner to the President, leading cross-functional initiatives across finance, operations, and strategy. Analyzes complex information, builds decision-ready briefings and dashboards, prepares leadership and board materials, identifies business bottlenecks, and drives priority projects through execution. Requires strong financial modeling, analytical, communication, judgment, and prioritization skills.

Leads frontline IT operations and 24x7 command center teams, overseeing incident response, escalations, root cause analysis, service restoration, monitoring, and continuous improvement. Partners with IT, engineering, security, product, and business stakeholders to maintain technology stability and enterprise resilience. Establishes operational procedures, documentation, governance, major incident communications, and on-call models while developing team talent and managing technology vendors and spending.

Manage technical operations supporting critical applications, infrastructure, internal and external helpdesks, and major IT initiatives. Partner with DevOps and SecOps on cloud infrastructure, security, monitoring, logging, incident management, SLA compliance, and alerting. Establish operational metrics, staffing coverage, escalation processes, and reporting while leading and mentoring a high-performing team in a growing SaaS environment.

Leads the operating system for general practice, specialist, and emergency veterinary channels across a multi-site hospital network. Designs channel-specific playbooks and SOPs, translates central programs into field-ready tools, leads Lean and continuous-improvement initiatives, analyzes systemic underperformance, develops time and motion standards, and maintains hospital protocol and procedure development. The role improves consistency and operational effectiveness without owning direct field execution.

Lead strategic and operational initiatives from problem framing through execution and measurement. Design operating models, improve systems, analyze business metrics, identify growth opportunities, and deliver recommendations across cross-functional teams. The role requires strong analytical, communication, organizational, and project management skills in a fast-growing digital health company.

Owns a global portfolio of revenue and field operations initiatives across Sales, Customer Success, Marketing, Finance, Enablement, and Systems. Defines business cases, KPIs, rollout plans, adoption strategies, and post-launch measurement. Standardizes forecasting, pipeline inspection, QBRs, and operating cadences while improving conversion, productivity, forecast accuracy, retention, ARR, NRR, and GRR. Influences senior stakeholders without direct authority and uses field feedback and analysis to drive measurable change.

Processes banking items in accordance with bank policy and federal regulations, meets processing deadlines, coordinates with supporting departments, documents workflows, identifies trends and defects, recommends process improvements, and escalates issues appropriately. The role requires onsite attendance five days per week, with potential late-shift and weekend availability.

Administer and optimize the company’s MarTech stack, including configurations, builds, testing, troubleshooting, data flows, and integrations. Develop AI-powered workflows for marketing-sales handoffs and monitoring, implement data governance and quality controls, configure cross-platform signals and messaging, and enable marketing stakeholders on tools and best practices. The role collaborates with IT, enterprise systems, product, data, sales, and marketing teams.

Own high-priority business initiatives from strategy through execution, including business analysis, roadmap development, KPI definition, implementation, and impact measurement. Lead a small team, partner with senior leadership, coordinate cross-functional execution, identify growth and efficiency opportunities, and build scalable operating processes. The role is based in New York City and requires working in person at least three days per week.

Owns end-to-end quote-to-cash and renewal operations in Salesforce CPQ, including deal structuring, pricing governance, approvals, contract validation, order accuracy, and revenue alignment. Partners with Sales, Finance, Legal, Customer Success, and Revenue Operations to protect revenue integrity, reduce errors, support audits, and improve processes, integrations, and automation in a fast-paced SaaS environment.

Lead ETF order-taking operations and manage end-to-end primary market creation and redemption orders. Validate instructions, resolve trade discrepancies, coordinate with authorized participants and internal teams, support settlement, perform reconciliations, manage exceptions, and escalate risks. Identify automation and process-improvement opportunities, partner with technology teams on risk reduction, and ensure compliance with AML/KYC and regulatory requirements.

Leads operational excellence for Ultimate Rewards redemption channels, including fraud and rewards misuse monitoring, control execution, incident response, governance, policy operationalization, benchmarking, and continuous improvement. Partners with Risk, Data & Analytics, Security, Product, Technology, and Servicing teams to translate insights into controls, improve customer journeys, and deliver procedures, playbooks, training, reporting, and change management across teams and regions.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Own the Order-to-Cash roadmap within Finance, translating business requirements into technical capabilities and partnering with Engineering and QA. Lead UAT, quality validation, scalable process design, cross-functional launches, and operational improvements. Investigate billing and usage discrepancies while balancing commercial flexibility with system simplicity. The role requires 6–8+ years in Finance, Billing, Business, or Revenue Operations within high-growth B2B SaaS, plus strong project leadership, communication, analytical, and problem-solving skills.

Leads Airwallex’s global product-led growth operating system, including funnel analytics, KPI frameworks, dashboards, experimentation, campaign measurement, growth technology, and reporting automation. Manages a team spanning growth operations, analytics, experimentation, and systems. Partners cross-functionally to identify conversion opportunities, improve onboarding and activation, evaluate experiments, and scale successful initiatives across a regulated fintech environment.

Build and scale the Strategic Partnerships team's operational infrastructure, including project frameworks, tracking systems, workflows, and partner milestone management. Synthesize market and partner feedback into product and engineering roadmaps, align sales enablement, and create executive-ready technical collateral. Coordinate partnership pilots and launches while translating complex internet infrastructure, AI, crawling, and edge-computing concepts into clear narratives.

Lead Cloudflare’s consumption strategy across go-to-market teams. Define consumption metrics, targets, roadmap, rules of engagement, and capacity-planning methods. Coordinate pricing, finance, product, sales, IT, and developer teams through launch and ongoing improvement. Guide field enablement, resolve cross-functional ownership and crediting issues, manage a specialist, and use AI tools to improve reporting and analysis. The role requires extensive GTM strategy or revenue operations experience, program leadership, sales planning expertise, and familiarity with usage-based business models.

Build and improve consumption and revenue target-setting models, scorecards, territory analytics, and governed data products. Validate revenue, ownership, billing, and CRM data; support field questions and Rules of Engagement; reconcile data with Finance and Billing; and partner with Geo Ops, RevOps, Engineering, IT, and Compensation. Use SQL, BigQuery, dashboards, and AI tools to automate analysis, improve data integrity, and scale recurring reporting and support.

Leads Trader Desktop and Voice Support across U.S. trading floors. Manages Systems Operations Engineers, service delivery, incident resolution, risk and compliance, workforce planning, resource allocation, and stakeholder partnerships. Drives operational efficiency, automation, process improvements, and adherence to SLAs. Oversees performance management, talent development, hiring, and support for critical desktop, voice, collaboration, operating system, application, and systems management technologies.

Leads engineering operations and strategy, including shared processes, a $50M–$100M+ budget, vendor management, forecasting, M&A technology due diligence, major migrations, and cross-functional strategic decisions. Partners with senior executives to resolve complex operational challenges, align stakeholders, optimize engineering workflows, and drive scalable execution in a high-growth environment.

Leads engineering operations and strategy across a high-growth organization. Owns shared engineering processes, a $50M–$100M+ budget, vendor forecasting and relationships, strategic decisions, M&A technology due diligence, migrations, and cross-functional alignment. Partners with executives to resolve complex operational challenges, translate business goals into execution plans, and improve technology operations using AI tools and formal methodologies.

Leads engineering operations and strategy across a scaling technology organization. Responsibilities include managing a $50M–$100M+ budget, engineering hiring and onboarding processes, vendor forecasting and relationships, M&A technology due diligence, vendor migrations, strategic planning, and executive alignment. The role requires strong technical grounding, operational leadership, financial ownership, and the ability to solve complex problems in ambiguous, high-growth environments.

Leads business operations for Pharmaceutical Sciences functions, translating strategy into operational plans, governance, reporting, budgeting, resource planning, risk mitigation, and measurable outcomes. The role drives cross-functional initiatives, process improvements, leadership meetings, vendor and contracting activities, and operational tool adoption. It partners with senior stakeholders, develops dashboards and decision materials, manages dependencies, and improves organizational processes in a pharmaceutical or regulated environment.

Leads global client operations for Digital Brand Services, overseeing fulfillment, billing, invoicing, vendor management, service delivery, budgets, analytics, governance, and operational strategy. Partners with executive and cross-functional stakeholders to improve client experience, scale capabilities, drive performance, manage change, and support business growth. Develops leaders, strengthens operational controls, and ensures teams deliver against service commitments, financial objectives, and organizational priorities.

Own complex escalations involving account access, transactions, disputes, and fraud. Investigate root causes, resolve cases within SLAs, identify bugs and process gaps, and collaborate with Product, Engineering, Compliance, and business teams. Provide guidance on high-stakes cases, communicate findings to stakeholders, improve knowledge resources and routing, analyze escalation trends, and advocate for member needs in product decisions.