Top Senior Operations Jobs

Leads enterprise Major Incident and Problem Management, coordinating critical outage response, executive communications, root-cause analysis, service recovery, and reliability improvements. Owns ITSM governance, ServiceNow capabilities, operational metrics, 24x7 readiness, and cross-functional partnerships. Develops service management professionals and drives systemic issue resolution, operational resilience, and continuous improvement across technology and business teams.

Leads Customer Success revenue operations, including renewal forecasting, retention and expansion planning, customer health analytics, capacity planning, performance management, reporting, and process optimization. Partners with Customer Success, Finance, Revenue Operations, IT, and other teams to standardize operating models, improve data accuracy, and drive revenue effectiveness across the post-sales organization.

Manage day-to-day operations for Cloudflare’s Austin workplace hub, including employee and guest services, vendors, supplies, events, workplace programs, safety, compliance, budgets, and space readiness. Track utilization and service metrics, coordinate with global and cross-functional teams, support workplace planning and hiring, and create an inclusive, welcoming office environment. The role is fully onsite five days per week.

Own GTM business operations for Cloudflare’s Revenue organization, supporting the Revenue Chief of Staff, executive priorities, communications, leadership engagement, and Field Advisory Board programs. Drive cross-functional initiatives, track decisions and commitments, improve operational processes, and leverage AI and automation. The role requires strong executive communication, judgment, organization, proactive ownership, and the ability to deliver results amid ambiguity and competing priorities.

Leads a new RIA operations and client service team supporting Apex’s registered investment adviser business. Responsibilities include recruiting and developing staff, designing scalable workflows and service standards, establishing controls and performance metrics, managing regulatory and operational risk, supporting audits, and partnering with Compliance, Product, Technology, Legal, and Risk teams to improve digital processes and client outcomes.

Leads Customer Success operations and a team of analytical business partners. Responsibilities include forecasting, business reviews, planning, headcount and capacity analysis, territory assignments, KPI tracking, data-driven insights, process optimization, systems strategy, and piloting new workflows. The role partners with senior leadership to influence decisions, improve productivity, scale commercial teams, and drive revenue outcomes.

Leads Retail Bank Operations transformation strategy, executive communications, agentic workflow and GenAI initiatives, technology roadmaps, staffing and FTE modeling, and operational savings realization. Partners with Product, Technology, and Operations leaders to modernize processes and consolidate legacy platforms. Manages, coaches, and develops a team of Business Analysts while translating financial, volume, and operational metrics into strategic recommendations.

Leads Individual Disability Income claims operations, overseeing claim quality, regulatory compliance, service levels, financial outcomes, staffing, and talent. Manages leaders and specialists, escalated and litigated claims, audits, vendor relationships, process modernization, and responsible AI adoption. Partners with Legal, Compliance, Finance, Actuarial, regulators, auditors, reinsurers, and brokers to improve operational performance and claimant outcomes.

Support two Engineering and Product leaders through complex calendar management, meeting coordination, travel planning, expense administration, and cross-functional communication. Organize executive offsites and large team events, track meeting notes and action items, foster team culture, and improve workflows. The role requires discretion, strong organization, adaptability, independent judgment, and the ability to operate effectively in a fast-moving environment.

Leads global Ads go-to-market strategy and operations across approximately 200 products, four sales channels, and three regions. Owns product adoption goals, performance reporting, launch governance, testing operations, and operating frameworks. Partners with Product, Engineering, Sales, Marketing, Data Science, and regional leaders to improve commercialization, revenue performance, and organizational effectiveness. Manages and develops a team of five while driving strategic initiatives, process improvements, automation, and executive accountability.

Leads IT operations across infrastructure, cloud services, end-user computing, cybersecurity operations, service delivery, and vendors. Ensures secure, reliable, scalable technology services; establishes continuity, disaster recovery, incident response, and ITIL-based service management; manages investments and operational metrics; and develops high-performing cross-functional IT teams supporting clinical, research, educational, and administrative objectives.

Provides executive and administrative support to senior legal and compliance leaders while coordinating projects, department operations, procurement, vendors, meetings, training, internships, audits, records, and knowledge-management resources. The role supports technology adoption and training, collaborates across global functions, and helps implement consistent legal, compliance, and security processes.

Own and optimize the go-to-market technology stack, including Salesforce and connected systems such as Gong, HubSpot, LeanData, and Cloudingo. Analyze data and processes to identify improvements, build automation, maintain data integrity, manage integrations, and lead cross-functional systems projects. Partner with Sales, Marketing, Customer Success, IT, and Finance to translate business needs into scalable solutions, oversee incident and change management, and improve reporting and operational efficiency.

Leads global credentialing, re-credentialing, onboarding, product enablement, data stewardship, and account-maintenance operations for B2B credit customers. Manages approximately 40–50 associates through people leaders, improves speed and compliance, monitors KPIs and productivity, strengthens controls, and drives process and technology improvements. Partners with Sales, Compliance, Legal, Support, and technology teams to resolve onboarding issues, improve customer outcomes, and communicate operational requirements.

Own the enterprise revenue operations engine across forecasting, pipeline inspection, process optimization, systems, reporting, sales enablement, and cross-functional GTM execution. Partner with sales leadership to improve segmentation, territory design, coverage, capacity planning, forecast accuracy, and enterprise deal performance. Build scalable workflows, dashboards, playbooks, and operating cadences for a high-growth B2B SaaS company.

Leads large-scale credit card servicing operations supporting 1,500–2,000 associates across multiple locations and channels. Owns customer experience, quality, productivity, efficiency, risk, compliance, and operational transformation. Partners with Product, Technology, and enterprise teams to simplify processes, drive automation, improve servicing outcomes, and manage regulatory risk. Builds inclusive leadership cultures, succession plans, and high-performing teams while delivering strategic initiatives and operational excellence in a highly regulated financial services environment.

Leads strategic partner operations for a major global systems integrator partnership. Owns forecasting, KPI frameworks, operating cadence, Pre-Buy governance, reconciliation, process and policy design, audit controls, sales escalation resolution, and partner enablement. Leads AI-driven automation to reduce manual work and improve reporting, forecasting, and data quality. Provides direction to partner operations analysts and partners cross-functionally with Sales, Finance, Legal, Deal Desk, Revenue Operations, and Compensation.

Supports proposal management, earned value, milestones, program checkbooks, executive briefing packages, and business case development. Analyzes operational and financial metrics using data aggregation, mining, reporting, trend analysis, and variance explanations. Builds and improves reporting processes, develops executive presentations, validates metrics, and partners with finance, supply chain, operations, HR, quality, and business leaders to support data-driven decisions.

Leads North American go-to-market operations by operationalizing regional strategy, improving commercial processes and data hygiene, coordinating revenue operations initiatives, and partnering with leadership, analytics, marketing, sales, partnerships, and account management. The role identifies growth opportunities, drives process and system adoption, supports goal setting, facilitates business reviews, and aligns regional priorities with global revenue technology and GTM operations teams.

Own the launch and ongoing operations of ServiceNow’s Carahsoft distribution program across the US and Canada. Responsibilities include establishing operating frameworks, onboarding resellers, managing deal flow and revenue reporting, coordinating inventory, ensuring public-sector and commercial compliance, tracking KPIs, and resolving cross-functional issues. The role requires channel operations expertise, knowledge of US and Canadian procurement requirements, and regular travel to distributor and partner sites.

Own the execution of strategic Operations initiatives, including planning rhythms, reporting, accountability mechanisms, AI-powered workflows, and cross-functional programs. Partner with leadership and Technology, Finance, Accounting, and Customer Success teams to improve operational efficiency, coordinate dependencies, resolve bottlenecks, and scale operating systems. Use data, dashboards, and progress tracking to inform decisions, maintain visibility, and drive high-impact work to completion.

Leads global revenue operations, forecasting, sales compensation, planning, CPQ, deal desk, order management, pipeline governance, reporting, and partner operations. Owns forecast accuracy and operating cadence, drives automation and AI adoption, partners with Finance, Legal, Sales, Marketing, and executive leadership, and leads a global team. The onsite Palo Alto role requires extensive revenue operations experience, enterprise SaaS or AI experience, executive communication, and expertise with Salesforce and analytics tools.

Own Energy CX’s revenue operating system, including HubSpot, revenue technology, data quality, forecasting, pipeline intelligence, capacity planning, metrics, quota tracking, and compensation administration. Build reliable reporting and forecasting infrastructure, diagnose pipeline and conversion issues, maintain CRM governance, and partner with engineering on data pipelines connecting HubSpot with billing and analytics tools.

Manages reinsurance operations across the treaty lifecycle, coordinating Risk Financing with ERM, accounting, legal, tax, brokers, and reinsurers. Owns SOPs, process optimization, renewal preparation, data quality, governance, controls, reporting, audit support, and operational performance metrics. Leads workflow simplification, automation, continuous improvement, and responsible GenAI adoption while mentoring staff and influencing cross-functional partners.

Serves as a strategic partner to the President, leading cross-functional initiatives across finance, operations, and strategy. Analyzes complex information, builds decision-ready briefings and dashboards, prepares leadership and board materials, identifies business bottlenecks, and drives priority projects through execution. Requires strong financial modeling, analytical, communication, judgment, and prioritization skills.