We welcome you to join one of the world’s top five most admired and prominent companies. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Come join us to be the best financial services company in the world which is formed to foster a creative, inclusive work environment that always values employees’ personal and professional development.
As an Associate II within ETF Operations, you will have the opportunity to lead and manage a team dedicated to ETF Order taking. Your role will involve supporting the daily activity for all ETF Services which are traded by institutional clients, asset managers, and authorized participants. This role provides a great opportunity to use your functional skills to support internal groups within the broader division with respect to ETF Primary Market Activity.
Job Responsibilities
- Execute end-to-end processing of primary market creation and redemption orders from Authorized Participants (APs) via J.P. Morgan proprietary portals and industry platforms.
- Validate order instructions against fund documentation and operating procedures, including cut-off times, basket composition, and settlement instructions.
- Serve as the primary point of contact for APs, Capital Markets desks, and internal portfolio management partners to resolve trade discrepancies and time-sensitive breaks
- Partner with Custody and Fund Accounting to ensure timely delivery/receipt of underlying securities and cash components to support settlement.
- Perform accurate reconciliations and exception management within tight market deadlines; escalate issues and risks appropriately.
- Collaborate with Operations and stakeholders to identify automation opportunities and drive continuous improvement using innovation/design-thinking approaches
- Develop new ways to enhance our operating model and work directly with tech teams to implement risk reducing processes
- Adhere to AML/KYC and applicable regulatory policy
Required qualifications, capabilities, and skills
- 5 plus years of ETF industry experience
- Strong analytical, prioritization, organizational, and time management skills
- Ability to be effective in a global operating environment and a matrix management organization
- Ability to build and maintain effective working relationships with clients and counterparties
- Demonstrated attention to detail with high-volume data entry and complex reconciliations under time pressure
- Results orientated; ability to create and sustain a target guided environment
- Experience with clearing/settlement systems (e.g., NSCC/DTC, CDS) and/or Transfer Agency platforms
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of ETF industry experience
- Strong analytical, prioritization, organizational, and time management skills
- Ability to work effectively in a global operating environment and matrix management organization
- Ability to build and maintain effective working relationships with clients and counterparties
- Attention to detail with high-volume data entry and complex reconciliations under time pressure
- Results-oriented mindset and ability to create and sustain a target-guided environment
- Experience with clearing and settlement systems such as NSCC, DTC, or CDS
- Experience with Transfer Agency platforms
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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