Top Senior Operations Jobs

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Leads governance, risk management, and process improvement for Community Finance. Assesses workflows and controls, redesigns processes, supports audit and exam readiness, coordinates issue remediation, develops recommendations, and drives implementation across stakeholders. Partners with Risk Management to strengthen compliance, governance routines, policies, procedures, and operational resilience. This individual contributor role relies on rigorous analysis, stakeholder influence, communication, and subject-matter ownership.

Leads strategy execution and operating infrastructure for the Mastercard Economics Institute. Responsibilities include strategic planning, budgeting, portfolio management, resource allocation, executive communications, quarterly business reviews, operating cadence, governance, roadmap development, stakeholder alignment, and continuous improvement. Manages a Business Operations Analyst and supports senior leadership across Finance, HR, Marketing, Communications, Product, and regional teams.

Develop and execute regional sales strategy and revenue plans; lead cross-functional initiatives, planning, and project management; analyze market, client, and performance data; manage KPI reporting and presentations; and translate complex analyses into recommendations for leadership. The role also supports quota setting, incentive processes, CRM data analysis, and process improvements using AI tools.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Manages business operations for Takeda’s Pharmaceutical Sciences functions, supporting operational systems, budgeting, headcount tracking, contracting, reporting, onboarding, communications, training, and process improvement. Coordinates cross-functional initiatives, workstreams, meetings, events, and leadership materials while monitoring deadlines and information flow. Uses Power BI, SharePoint, and Microsoft Office tools to develop operational solutions and support strategic priorities.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Own funnel and lifecycle operations across prospect and customer journeys. Manage lead intake, enrichment, scoring, routing, segmentation, nurture eligibility, lifecycle triggers, handoffs, and re-engagement. Partner cross-functionally to improve data quality, journey execution, measurement, and governance across CRM, marketing automation, and customer-engagement platforms. Use analytics, AI, and experimentation to reduce funnel leakage, improve prioritization, and support conversion, adoption, retention, and expansion.

Owns the operational engine for channel and ecosystem partnerships, including forecasting, analytics, Salesforce governance, enablement compliance, partner payments, billing reconciliation, deal registration, contract data, onboarding, and revenue-share reporting. Builds partner operations from the ground up, establishes governance and scalable processes, maintains data integrity, and presents insights to senior leadership. Requires strong cross-functional communication and deep Salesforce expertise.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Lead high-priority strategic and operational initiatives across the company. Responsibilities include structuring ambiguous problems, building analytical and financial models, managing planning and KPI cadences, designing experiments, analyzing results, driving cross-functional projects, and implementing scalable processes, dashboards, and performance improvements. The role serves as an internal consultant and operator with potential progression into leadership of a business unit or function.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.

Leads Motive’s GTM Intelligence and Operations function, managing Salesforce and the broader revenue technology ecosystem. Oversees systems architecture, governance, integrations, licensing, budget, compliance, vendor evaluations, migrations, incident response, and CPQ processes. Manages and develops systems administrators and program owners while partnering with Sales, Marketing, Finance, Legal, Security, Procurement, and Enterprise Systems to support GTM initiatives, platform adoption, and operational continuity.

Own high-impact, cross-functional strategic initiatives from problem definition through execution and measurable results. Analyze business performance, develop financial models and business cases, advise executives, improve operational processes, and lead change management for new systems and workflows. The role requires influencing stakeholders across Operations, Sales, Finance, Product, and other teams while helping establish scalable operating rhythms.

Leads the Registration Operations team, developing staff, processes, standards, and quality practices for client event programs. Manages Meeting Coordinators, resource allocation, registration workflows, operational documentation, and continuous improvement. Partners with project delivery, event technology, finance, and client leadership teams to ensure efficient registration execution and excellent attendee experiences. Serves as the organization’s registration operations subject matter expert and supports onboarding, coaching, workforce planning, and complex issue resolution.

Partners with North American Sales leadership to shape go-to-market strategy, set quotas and targets, optimize territories, improve forecasting, analyze pipeline and win/loss trends, and drive strategic revenue initiatives. The role leads annual and quarterly planning, supports complex deal negotiations, promotes adoption of sales tools and processes, and collaborates with Finance, Marketing, Enablement, Deal Desk, Legal, and Ecosystem teams.

Partners with North American sales leadership to optimize revenue performance through forecasting, pipeline analysis, territory and quota planning, GTM strategy, deal reviews, and process improvement. The role monitors account progression and win-loss trends, drives adoption of sales tools and operating rhythms, and collaborates with Finance, Marketing, Enablement, Deal Desk, and Legal. It requires advanced analytical skills, Salesforce reporting, data visualization, and extensive software industry experience.

Supports North America Sales through revenue strategy and operations. Advises sales leadership on go-to-market strategy, forecasting, pipeline performance, quota setting, territory design, deal reviews, and complex negotiations. Partners cross-functionally with Deal Desk, Legal, Finance, Marketing, Enablement, and Ecosystem teams to improve processes, tools, and operating rhythms. The role also drives data-informed performance improvements and executive-level revenue initiatives.

Leads Creative and Design Operations for Enova Studios by managing workflows, traffic, dashboards, tools, vendors, SOPs, and operational improvements. The role administers Asana and integrates the broader tool stack, coordinates capacity and project execution, manages vendor relationships, and applies AI and automation to improve efficiency. It partners with leadership to establish priorities, surface risks, maintain visibility, and support both creative production and UX/product design workflows.

Leads the architecture, governance, and optimization of Salesforce and the broader go-to-market technology stack. Builds data cleansing, enrichment, automation, AI, reporting, and account-sourcing workflows; manages tools and integrations; improves sales processes; leads UAT, documentation, training, and data projects; and serves as the technical advisor for sales operations stakeholders.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Leads strategy and operational excellence for Customer Experience functions, including Technical Support and Professional Services. Builds KPI frameworks, dashboards, forecasting models, governance, and operating rhythms; drives AI-enabled workflow transformation, process standardization, capacity planning, executive reporting, and cross-functional initiatives. Partners with senior leaders across Revenue Operations, Finance, Product, Sales, Engineering, and Customer Success to improve performance, scalability, customer outcomes, and decision-making.

Leads global revenue operations supporting go-to-market planning, territory and capacity design, quota setting, forecasting, CRM improvements, data accuracy, and ARR growth. Builds financial and GTM models, dashboards, and performance analyses; develops segmentation, renewal, pipeline, and sales analytics; standardizes processes; supports executive reporting; and partners with Sales, Marketing, Finance, and leadership to drive strategic initiatives and actionable business recommendations.

Supervises daily payment operations, including ACH, wires, checks, instant payments, Zelle, deposits, exceptions, controls, compliance, staffing, quality assurance, reporting, and customer issue resolution. Leads payment operations staff, manages workflows and schedules, supports audits and risk mitigation, maintains procedures, and partners with banking, compliance, technology, and financial-crime teams on implementations, testing, process improvements, and operational resilience.

Provides technical and operational support for data center teams, including troubleshooting systems, cable testing, process improvement, data analysis, documentation, training materials, UAT, and project coordination. Supports platforms such as Remedy, Oracle, and Siebel while investigating operational trends, validating data, resolving access issues, and improving service delivery and provisioning workflows.