Top Senior Operations Jobs

Leads HVAC service and installation operations, including technician and supervisor management, scheduling, staffing, workload forecasting, customer satisfaction, performance metrics, recruiting, training, inventory, warehouse operations, safety, and operational reporting. Partners with senior leadership on company strategy and initiatives while improving field efficiency, employee development, and business growth.

The Manager for Training Operations leads LCoE's training projects, overseeing development, timeline management, collaboration with teams, and optimization processes. They implement content maintenance plans, drive process improvements, and identify automation and AI opportunities.

Leads Basata’s Partner Operations unit, managing documentation, workflow, and agent-in-the-loop teams. Builds SOPs, operational playbooks, training, KPIs, SLAs, QA processes, staffing plans, and account onboarding workflows. Ensures documentation complies with healthcare regulations, coordinates partner integration and growth teams, manages vendor and distributed staff, resolves escalations, tracks operational performance, and supports AI-driven healthcare products across partner accounts.

Leads strategic execution across Operations by operationalizing transformation roadmaps, managing complex cross-functional initiatives, tracking KPIs, risks, dependencies, and outcomes, and translating analytics into actionable recommendations. Partners with senior leaders and business SMEs to prioritize work, structure execution plans, align stakeholders, communicate progress, and ensure sustained value realization across enterprise operations.

Own post-sales strategy and operations for the Customer Success organization. Lead planning, segmentation, book design, forecasting, reporting, operating cadences, renewal and churn reviews, and executive business partnerships. Drive cross-functional GTM initiatives across Sales, Marketing, Product, Finance, and Support. Use SQL, spreadsheets, and BI tools to analyze performance, improve coverage models, and develop customer retention and expansion processes.

Leads customer experience and subscription operations, including third-party service teams, support policies, platform implementation, training, knowledge management, KPI tracking, audits, and process improvement. The role drives subscriber retention and loyalty, resolves order and access issues, uses data to identify trends, and develops AI workflows to automate customer interactions.

Analyze and improve the go-to-market funnel across Marketing and Sales. Responsibilities include campaign attribution, lead qualification, pipeline and rep activity analysis, CRM governance, reporting, data-quality troubleshooting, workflow improvement, and AI-enabled automation. The role builds dashboards, investigates funnel inefficiencies, supports HubSpot operations, documents scalable processes, and partners with GTM leadership to translate data and operational problems into effective solutions.

Lead the end-to-end quality strategy for distributed call center operations. Own quality assurance frameworks, reporting, dashboards, calibration, CSAT, mystery shopping, data analysis, and continuous improvement. Partner with learning teams, BPO providers, vendors, and senior leaders to improve customer outcomes, operational performance, compliance, and accountability across multiple sites.

Support accurate, timely servicing of commercial bilateral loans by reviewing loan documentation, validating system data (AFS), resolving routine-to-moderately complex discrepancies, documenting actions, and maintaining records. Perform data validation, assist remediation and process-improvement efforts, create/update job aids, escalate non-routine issues, and collaborate with Operations, Risk, Compliance, and business partners to meet SLAs and quality expectations.

Lead AI-informed workforce capacity planning and forecasting for Compliance Operations. Partner with Finance, Legal, and Ops to build scenario-based staffing models, cost and OpEx forecasts, and drive opportunities from analysis through execution. Communicate capacity risk and regulatory readiness to senior leadership and act as a WFM center of excellence across adjacent teams.

Leads strategy execution and organizational scaling for Armanino’s Tax business under Vision 2030. Responsibilities include business planning, growth initiatives, organizational design, partner alignment, leadership development, succession planning, cross-functional collaboration, technology and AI adoption, continuous improvement, and consistent client experience. The role advises senior leaders, coordinates complex enterprise initiatives, and drives accountability across regions, practices, and service lines.

Manage inventory, assessment, cleaning, restoration, and return of contents damaged by disasters. Oversee restoration plans, quality control, documentation, client communication, team coordination, safety, and training to ensure timely, high-quality service.

Manage strategic priorities and operational improvement projects for a growing rideshare fleet business. Analyze fleet performance, KPIs, profitability, and process efficiency; develop prioritization frameworks; identify operational weaknesses; and implement solutions. The role requires cross-functional collaboration, senior leadership communication, rapid execution, and hands-on support for urgent business needs.

Build Nightfall AI’s revenue operations and GTM engineering function from scratch. Own CRM architecture, forecasting, quota and territory planning, reporting, GTM data quality, automation workflows, process design, and cross-functional alignment across Sales, Marketing, Customer Success, and Finance. The role requires hands-on development of AI-enabled GTM automations, strong revenue analytics, and strategic partnership with executive leadership in a high-growth B2B SaaS environment.

Own revenue operations across Sales and Customer Success, connecting acquisition through renewal and expansion. Responsibilities include GTM planning, territory and quota support, forecasting, CRM and customer-success platform administration, cross-functional handoffs, workflow automation, dashboards, business reporting, metric definition, and leadership analysis. The role initially emphasizes customer adoption and retention in an enterprise B2B SaaS environment.

Lead and develop a team of 8–10 field technicians to ensure quality customer service, safety compliance, fleet maintenance, training, on-site inspections, escalations resolution, and performance improvement. Coach technicians, support onboarding and ongoing training, work hands-on as needed, and manage vehicle maintenance and safety standards.

Own revenue growth analysis for an RCM product, delivering quarterly performance presentations, diagnosing revenue fluctuations, benchmarking customer outcomes, and recommending process improvements. Launch revenue-generating initiatives across customers and collaborate with Product, Engineering, Account Management, Sales, and Operations. Analyze payer and procedure ratios, prioritize process fixes, document best practices, and solve ambiguous customer problems autonomously in a high-growth environment.

Design and build an AI-native legal operating function, including intake, workflows, knowledge systems, automation, legal technology, metrics, budgeting, vendors, and outside counsel management. Partner with technical and business teams to improve legal service delivery, reduce friction, and increase team leverage. Establish scalable operating processes, dashboards, and team culture for a rapidly growing AI company.

Leads four branch managers and companywide production execution across multiple markets. Owns scheduling, manpower utilization, installation quality, branch leadership development, KPI performance, corrective actions, and staffing decisions. Requires regular branch visits, jobsite verification, and installer ride-alongs. The role enforces established standards, analyzes schedules and labor reports, maintains builder commitments, and improves operational accountability across residential plumbing and construction operations.

The Operations Generalist will support capacity planning, office space allocation, resource optimization, process improvement, and workflow automation for an AI safety research center. Responsibilities include forecasting space needs, resolving resource conflicts, managing stakeholder requests, improving operational systems, and leading additional projects across operations and programming. The role requires prioritizing numerous tasks, synthesizing complex information, communicating decisions effectively, and working onsite with occasional evening and weekend responsibilities.

Analyzes business systems, workflows, and operating costs to identify efficiency improvements and recommend technology or procedural solutions. Partners with business and technology teams on system enhancements, testing, project execution, reporting, documentation, and compliance. Develops test plans, tracks issues, communicates project results, and supports operational policy and performance reporting.

Own post-sales strategy and operations for Customer Success, including account segmentation, book design, forecasting, metrics, reporting, operating cadences, and executive business partnership. Lead cross-functional GTM initiatives across Sales, Marketing, Product, Finance, and Support. Analyze data using SQL, spreadsheets, and BI tools to improve retention, expansion, account health, coverage models, and customer outcomes.

Own strategy and operations for the Solutions Engineering organization, including capacity planning, coverage models, hiring and ramp planning, compensation, metrics, reporting, and operating cadences. Partner with executives and cross-functional GTM teams to solve complex problems, drive strategic initiatives, improve enablement, and optimize technical sales motions. Use SQL, spreadsheets, BI tools, and GTM systems to generate insights and improve revenue execution.

Manages end-to-end research operations, including customer panel outreach, participant recruitment, pre-session coordination, technology checks, research platform evaluation, vendor administration, NDAs, RFPs, SOWs, budget tracking, and participant records. Partners with Consumer Insights & Strategy researchers to execute concurrent qualitative and quantitative studies efficiently while maintaining a healthy customer panel and preventing over-surveying.

Supports the Chief Commercial Officer through complex calendar and travel management, meeting preparation, confidential communications, leadership coordination, and stakeholder engagement. Also manages Commercial operations, including planning, budgets, vendors, project timelines, dashboards, action tracking, process improvements, and event logistics. Partners cross-functionally with Medical Affairs, Clinical Development, Finance, Legal, HR, Procurement, and Investor Relations in a fast-paced biotech environment.