About Role:
As an Lead Technology Operations Engineer, you will support a diverse set of Products and Services within an agile cross-functional product development team. Feedback and input from Employee Support Analyst will be key to modernizing and building better products.
A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role. The team is passionate about keeping our systems modern, reusable, and maintainable.
You will be shaping the future of DBRS Morningstar’s Products and helping to make DBRS Morningstar a technology-first environment.
The role will work with team members in North America and Mumbai and support DBRS Morningstar’s global offices.
Shift: US
Responsibilities
- Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders
- Research to identify issues; provide the timely resolution, and communication of outcomes to all appropriate team members.
- Communicate to effectively to convey complex technical information, via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences.
- Contribute to knowledge base for end-users and support analysts
- Make software improvement recommendations to enhance user experience and increase support analyst autonomy .
- Track, evaluate, and determine resolution approach for credit products and underlying data issues. Demonstrate a high sense of ownership of the issues in the product ticket queue. Be responsive and provide timely updates, follow-up, expedition, and resolution.
- Articulate and evangelize the strength, quality, and value of the product, acting as a subject matter expert where necessary.
- Think strategically when it comes to understanding client requirements, problem-solving, and project management skills.
- Perform RCA for critical incidents and recurring issues to identify root causes and drive preventive actions.
- Collaborate with development teams to implement and validate code fixes for production issues when required.
Qualifications
- A Bachelor's Degree in Computer Science or related field
- 5 + years of experience in Application Production L2 (Level 2) & L3 (Level 3) support.
- Ability to work independently and manage time and multiple concurrent priorities
- Ability to collaborate successfully with team members
- Excellent troubleshooting skills
- Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc.
- Experience with any service desk tool, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk etc.
- Hands-on with technologies such as.net/ python/ JavaScript/Any JavaScript framework
- Ability to debug SQL Queries and write stored Procedures in a relational database management system (RDBMS).
- Excellent communication skills – verbal, listening, reading, writing
- Work with multiple teams – end users, functional teams, release manager, development team.
- Working Hours: US Night Shift
- Nice to haves
- Demonstrated domain knowledge in financial/investment data, and/or analytics
- Working knowledge of Amazon Web Services (AWS)
- Working knowledge of monitoring tools e.g., Splunk, New Relic etc.
Morningstar is an equal opportunity employer
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
R11_DBRSRatingsGmbHIndia DBRS Ratings GmbH, Branch India Legal EntitySkills Required
- Bachelor's degree in Computer Science or a related field
- 5+ years of Application Production L2 and L3 support experience
- Ability to work independently and manage multiple concurrent priorities
- Ability to collaborate successfully with team members and multiple teams
- Excellent troubleshooting skills
- Knowledge of SLA management, incident management, service request handling, and application monitoring
- Experience with a service desk tool such as BMC Remedy, ServiceNow, JIRA, Redmine, or CA Service Desk
- Hands-on experience with .NET, Python, JavaScript, or a JavaScript framework
- Ability to debug SQL queries and write stored procedures in an RDBMS
- Excellent verbal, listening, reading, and written communication skills
- Availability to work the US night shift
- Domain knowledge in financial or investment data and analytics
- Working knowledge of Amazon Web Services
- Working knowledge of monitoring tools such as Splunk or New Relic
What the Team is Saying
Morningstar Compensation & Benefits Highlights
-
Leave & Time Off Breadth — Time-off policies include flexible PTO and a paid sabbatical every four years, often highlighted as a standout perk. Feedback suggests this structure supports strong work–life balance and meaningful breaks.
-
Parental & Family Support — Policies advertise a global minimum of 16 weeks for primary caregivers, up to 8 weeks for secondary caregivers, and at least six weeks of paid caregiving leave. These offerings signal above-average support for family and caregiving needs.
-
Retirement Support — Retirement programs feature employer 401(k) contributions/matching, with some postings citing a 75% match on up to 7% of pay. Feedback suggests these offerings are a strong pillar of the package.
Morningstar Insights
What We Do
We are a global investment research and financial data company with 40-plus offices across North America, Europe, Australia, and Asia. Our products and services are used daily by individual investors, financial advisors, asset managers, retirement plan providers, and institutional investors. We provide data, research, and analysis across managed investment products, publicly listed companies, private capital markets, debt securities, and real-time global market data. The financial system can have real barriers—hidden information, friction that can slow decisions, and forces that can limit transparency and access. We work to remove them, bringing independent research, connected data, and investor-first tools to a system that needs more clarity. The people doing this work span research, technology, design, product, sales, and functional areas. We build many of our products in-house, so the work can connect directly to the tools investors use to make real financial decisions.
Why Work With Us
Morningstar’s missing is to empower investor success. We can only do that if our people feel empowered. That means finding people who think independently, bring a wide range of backgrounds with analytical rigor and genuine intellectual curiosity to the work.
Gallery
Morningstar Teams
Morningstar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Across most of our offices globally, employees work four days a week in the office and one day from home. We recognize that life doesn't always fit a fixed schedule and offer programs that can help provided increased workplace flexibility.
