Top Operations Management Jobs in Warsaw

Manage post-sales customer operations, including demand forecasts, purchase orders, production schedules, delivery coordination, RMAs, lifecycle transitions, and escalations. Serve as the liaison between customers, manufacturing, supply chain, engineering, logistics, and product teams. Lead business reviews, resolve technical and delivery issues, monitor component performance, and support customers across regional logistical, legal, and contractual requirements.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Own the product strategy and execution of LLM-powered customer-service agents across multiple regulated markets. Responsibilities include building intent taxonomies, evaluation frameworks, and deflection roadmaps; managing production deployments and go/no-go decisions; assessing multilingual performance; coordinating Engineering, Customer Success, Compliance, and executives; and producing regulatory evidence, PRDs, ADRs, and executive materials.

Own and optimize the Apps product development lifecycle, embed tooling and AI to enable product teams, define KPI frameworks, drive commercialization and cross-functional alignment, and design training to raise product practice maturity and outcomes.

Leads courier supply activation and acquisition across Central markets, managing a three-person team, multi-million-euro budget, and key supply KPIs. Oversees intraday activation, recruitment channels, reactivation campaigns, special-event planning, and market coverage. Partners with Support, Product, and Delivery Operations to scale processes, reports supply health to senior leadership, identifies risks, and drives corrective action during demand spikes and operational disruptions.

Leads European Partner Operations and large operations teams responsible for partner and merchant processing. Owns performance, SLAs, KPIs, governance, escalations, capacity planning, forecasting, service quality, risk controls, automation, and operational delivery. Partners with Product, Technology, Business Development, and Risk & Compliance on launches and improvements while presenting data-driven updates to senior leaders. Develops managers and team leaders and builds a high-performing, accountable team.

Lead project streams within a global tax operations transformation program across Custody, Fund Accounting, and Transfer Agency. Responsibilities include vendor and platform initiatives, stakeholder alignment, Agile delivery, KPI reporting, governance, standardized controls, tax data management, operating model design, and operational change. The role requires substantial project management experience, financial services knowledge, and either tax/master data expertise or consulting and target operating model experience.

Owns third-party carrier onboarding, partner inventory health, and B2B API partner relationships. Resolves technical and operational issues, supports country organizations, and leads cross-functional projects improving integration quality, onboarding, scalability, and customer experience. The role requires translating between business partners and engineering teams, managing stakeholders, using internal tools, and making data-based operational decisions in an international environment.

Integrate and maintain third-party carrier inventory across platform tools and integration modes. Identify repetitive onboarding and inventory tasks, then replace them with scripts, workflows, no-code automation, and AI solutions. Use data to identify automation opportunities and measure impact, maintain data quality, troubleshoot technical issues with engineers, and improve partner and customer experiences in a cross-functional international team.

Manage sales operations and effectiveness across the CEE region by improving sales processes, territory planning, performance measurement, CRM utilization, and commercial technologies. Lead Salesforce ownership, system enhancements, automation and AI-enabled tool adoption, process optimization, and cross-functional transformation projects. Partner with regional stakeholders, IT, and external providers to improve field-force productivity and operational excellence.

Own the partner acquisition operations layer, including sourcing creators, agencies, and newsletters; qualifying partners; negotiating pricing; managing placements; evaluating performance; renewing successful partnerships; reconciling invoices and payments; and maintaining trusted reporting. The role also supervises workflow automations and requires strong written communication, analytical judgment, campaign operations experience, and accountability for CPM, engagement, or CAC outcomes.

Own the investigation-platform roadmap for Financial Crime Operations, including alert ingestion, enrichment, grouping, suppression, case management, investigator workflows, auditability, and regulated AI automation. Translate compliance policies and investigator needs into requirements, acceptance criteria, and delivery plans. Partner with engineering and compliance stakeholders, validate system design and data flows, support audits, and ensure controls for explainability, evidence retention, lineage, and change management.

The Product Operations Manager drives operational excellence across product squads, optimising delivery processes and facilitating high-quality product launches while maintaining alignment with strategic priorities.

Lead an HR Operations team to ensure accurate, timely and compliant payroll delivery. Oversee payroll processing, compliance, audits, vendor management, KPIs, process improvements, automation, testing activities and team development.

The Operations Manager will oversee daily activities, manage contracts and finances, support HR functions, and improve processes while ensuring efficient operations.

Leads EMEA benefits operations across 24 markets, managing regional teams, health, welfare, and retirement programs. Oversees service levels, compliance controls, escalations, documentation, vendor relationships, and stakeholder communications. Drives benefits projects, open enrollment, process improvement, automation, and data-driven analytics while partnering with global benefits design and governance teams to deliver high-quality employee experiences.

Senior, hands-on role supporting the CEO by managing a global private office and an administrative team, executing executive and personal tasks, coordinating complex travel and events, implementing SOPs and productivity systems, and ensuring confidentiality, operational excellence, and stakeholder satisfaction across multiple time zones.

Lead regional workplace operations across multiple large sites, owning customer service, safety, compliance, budgets, vendor/landlord relationships, team coaching, and CRE planning to create efficient, inclusive, and safe office experiences.

Manage and develop third-party logistics partner relationships in Poland. Optimize 3PL frameworks, monitor operational performance, profitability, growth, and rider supply, and ensure documentation complies with labor regulations. Collaborate with Legal and Operations teams on efficiency projects, identify industry trends, and improve rider and customer experiences. The role requires strong stakeholder management, analytical and communication skills, Polish and English fluency, and proficiency with office productivity tools.

Own and maintain CX platforms (Zendesk, Vitally), build and run automations and integrations, support AI-enabled workflows, manage intake and delivery of platform requests, ensure change management, documentation, and cross-functional partnership to improve reliability and scale of support and customer success tooling.

Leads a regional or multi-country payroll operations team, ensuring accurate, timely, compliant payroll delivery. Responsibilities include coaching payroll specialists, resolving escalated issues, managing vendors, supporting country launches and vendor transitions, improving processes, tracking service metrics, implementing automation, and collaborating with People Operations, Finance, Legal, Product, and Service Operations.

Leads operations change projects and continuous-improvement initiatives across payment operations. Responsibilities include project governance, impact assessments, business cases, stakeholder management, risk mitigation, process optimization, regulatory readiness, reporting, and enhancement of the operations change framework. The role partners with Product and Operations leadership, supports transformation governance, and may deputize for the Operations Change Team Manager.

The Manager, Benefits Operations oversees BMS's benefits administration, ensuring operational efficiency and a positive customer experience while collaborating with various teams. This role requires strong analytical skills, project management, and the ability to implement process improvements for benefits programs.

Manages clinical operations, staff workload, project delivery, regulatory compliance, client expectations, budgets, recruiting, and team development for medical device clinical programs. Coordinates clinical, biostatistics, and data management activities; supports proposals, business development, conferences, process improvement, and regulatory inspections. Requires knowledge of clinical trial processes, medical device development, global regulations, and Good Clinical Practices.