Senior Manager, EMEA Benefits Operations

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

The Senior Manager, EMEA Benefits Operations plays a pivotal role in overseeing and managing the delivery of a diverse range of benefits to BMS employees across 24 markets in Europe and Middle East. Essential for providing leadership in benefit operations with their team, instilling a continuous improvement mindset, and having an excellent project management skillset.

Focus on data-driven analytics, leveraging data insights and metrics to identify opportunities for process streamlining and automation.

Requires fostering effective stakeholder management and communication skills to build relationships with cross-functional teams both regionally and globally, ensuring excellent customer experience for our employees.

Key Responsibilities:

• Provide Benefits subject matter expertise to the team, providing clear prioritization, assigning tasks and responsibilities, and monitoring outcomes.

• Focus on data metrics to ensure the team delivers on service level agreements and analyze trends that can support opportunities for automation.

• Lead and collaborate on projects to ensure successful outcomes for the region, including benefits open enrollments and country, regional, and global initiatives.

• Seeks opportunities for process improvements and automation in our benefit delivery to our customers.

• Accountable for robust compliance controls in the region’s benefit processes that will support audits and compliance requests.

• Collaborate with the Benefit Governance and Global Benefits Product Design on operationalizing benefit offerings in the region to reduce manual actions and streamlining processes.

• Oversee regional escalations, ensuring stakeholders are kept informed of issues and incidents, and support their Senior Specialist in the resolution.

• Manage the region’s knowledge documents to ensure the team is updating documentation and providing further insight on benefit processes.

• Establish and uphold high-quality standards in benefit operations to ensure exceptional service for our customers

Required Skills:

• Benefit expertise within health, welfare, and retirement programs

• Leadership of a regional team

• Collaboration with and influence multiple stakeholders regionally and globally

• Project Management

• Data-Driven & Analytical Skills, AI user skills

• Vendor Management

• Customer-focus

• Communication and presentation skills in simplifying complex benefit topics

Qualifications & Experience:

• Bachelor’s degree or equivalent

• Experience working with: Workday, ServiceNow and Benefits Enrollment Platforms (Mercer Darwin or other) 

• Language Requirement – English (other languages are a plus)

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We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. The final compensation will be determined based on demonstrated experience and in accordance with pay equity principles and applicable employment laws.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

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BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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