Top Operations Management Jobs in Poland

Leads EMEA GFX operations, including team development, performance, quality, capacity, support strategy, AI adoption, and workflow transformation. Partners with Product and Engineering to translate customer issues into systemic improvements. Oversees major outage response across EMEA by coordinating incident communications, customer-impact assessment, support guidance, remediation, and regional handoffs. Drives post-incident improvements and operational readiness for product launches and updates.

Own the full billing lifecycle for enterprise accounts, including provisioning, subscription changes, renewals, offboarding, invoice corrections, audits, and revenue-integrity checks. Reconcile billing systems with contracts and Finance records, support month-end and quarter-end close, identify discrepancies and orphaned billing records, and collaborate with Sales, Customer Success, Finance, Legal, and Engineering. Improve billing processes through automation, guardrails, pricing migrations, and system enhancements.

Manage enterprise application and infrastructure operations, ensuring service stability, uptime, incident resolution, performance optimization, ITIL compliance, vendor coordination, SLA monitoring, automation, application onboarding, and continuous improvement. The role requires troubleshooting complex technical issues, managing cloud and operating-system environments, monitoring KPIs, and maintaining reliable RUN Services in a hybrid work model.

Manages day-to-day workplace operations, facilities, reception, administration, maintenance, vendors, budgets, health and safety, security, documentation, business continuity, and office projects. Oversees building systems, workplace services, compliance, and stakeholder communication while improving employee and visitor experience.

Leads global clinical supply operations for Takeda’s clinical trials, coordinating procurement, packaging, labeling, distribution, returns, reconciliation, and destruction of clinical trial materials. Manages budgets, timelines, vendors, inventory, logistics, regulatory requirements, and quality activities. Partners with planning, clinical operations, regulatory, QA, pharmaceutical sciences, logistics, and technology teams to ensure compliant, cost-effective delivery. Oversees supply strategies, system improvements, vendor performance, forecasting, invoices, and change management across multiple clinical programs.

Provide first- through third-line IT support across global offices, administer Google Workspace and SaaS tools, manage user access and endpoint devices, and support onboarding and offboarding. Troubleshoot recurring issues, improve systems and documentation, manage service desk requests, and contribute to IT projects. Provide hands-on AV and IT support for company events, with occasional travel to office locations.

Leads courier supply activation and acquisition across Central markets, managing a team of three, a multimillion-euro budget, and key supply KPIs. Owns intraday activation, acquisition campaigns, mobilizer strategies, special-event coverage, and weekly reporting to senior leadership. Partners with Support, Product, and Global Delivery Operations to scale processes and tools, respond to demand spikes, mitigate supply risks, and maintain courier coverage across multiple markets.

Lead and oversee Workday HRIS strategy, operations, governance and releases. Act as L2/L3 escalation for HCM, Recruiting, Compensation, Absence and integrations; manage backlog, configuration decisions, supplier/SOW management, security/access governance, and BAU HR process delivery while leading and supporting the HRIS functional team.

Leads engineering operations across a 500+ person R&D organization, focusing on program execution, process design, delivery coaching, change management, organizational design, flow optimization, capacity planning, release management, and delivery metrics. Partners with engineering, product, data, and executive teams to improve operational effectiveness, scale successful practices, and support organizational transformation in an AI-enabled environment.

Manages HR operations and employee lifecycle support across EMEA, including Workday transactions, case management, reporting, audits, compliance, documentation, and knowledge management. Partners with HR, payroll, vendors, and digital teams to improve service delivery, automation, self-service, and process standardization. Oversees HR knowledge governance and explores Generative AI applications while protecting employee data and confidentiality.

Manage the operating layer of a high-volume creative production pipeline, coordinating priorities, owners, deadlines, vendors, creators, reviews, QA, file readiness, and launch handoffs. Build scalable processes and use AI and automation to reduce repetitive coordination. Partner with Growth by delivering approved paid-social creatives and feeding performance insights back into production.

Handles technical payment operations, transaction troubleshooting, payment-method customization, workflow optimization, and issue-pattern analysis. The role supports payment-system efficiency, reports recurring problems, and coordinates with support, finance, account management, and B2C teams. It requires fintech or payments operations experience, knowledge of transaction flows and web architecture, basic programming knowledge, and strong English and Russian proficiency.

Own and improve go-to-market workflows spanning lead routing, lifecycle campaigns, CRM and marketing automation, data quality, reporting, and AI-enabled processes. The role involves building, testing, monitoring, documenting, and continuously improving reliable workflows across Salesforce, Customer.io, Clay, Looker, and related systems. Success requires strong troubleshooting, analytical judgment, clear communication, independent ownership, and at least three years of relevant operations experience.

Manage employee administration across onboarding, employment changes, payroll coordination, performance procedures, and offboarding. Track new-hire progress, retention, and early departures across teams and offices. Improve HR workflows through documentation, checklists, process redesign, and automation. Partner with executives, managers, Recruitment, Operations, Data, and Finance to maintain accurate employee records and reliable people processes.

Manages quality operations across distributed warehouses, leading teams, standardizing processes, developing ICQA capabilities, and driving productivity, safety, efficiency, and cost improvements. Responsibilities include coordinating quality teams, analyzing quality data, creating reports and action plans, leading improvement projects, applying A3, PDCA, DMAIC, and Lean methodologies, and fostering a continuous-improvement culture. The role also requires stakeholder management, warehouse audit expertise, and collaboration with senior supply chain leadership.

Owns Nebius’s global third-party logistics warehouse network and partner performance. Manages contracts, SLAs, operational standards, inventory accuracy, audits, compliance, costs, incident resolution, onboarding, exits, and continuous improvement across external warehouses. Coordinates with logistics, transport, planning, IT, security, procurement, legal, and project teams while leading 3PL specialists and conducting regular site visits.

Leads global engineering and operations for an enterprise AI platform, overseeing architecture, cloud infrastructure, integration, automation, security, governance, reliability, and lifecycle management. Drives DevOps, MLOps, LLMOps, and AIOps maturity while managing service operations, incident response, releases, and operational risk. Builds and develops multidisciplinary global teams and partners with senior business, technology, cybersecurity, and vendor stakeholders.

Leads enterprise organizational change management initiatives across the Oregon Department of Justice. Develops readiness assessments, stakeholder engagement plans, change impact analyses, adoption strategies, communications, training, coaching, and performance measures using Prosci ADKAR. Advises executives, sponsors, project managers, and cross-functional teams; coordinates strategic planning, documentation, benefits tracking, and outreach; and supports successful adoption of organizational, technological, and operational changes.

Partners with Engineering leaders to manage planning rhythms, workforce capacity, budgets, organizational metrics, site programs, and operating processes. Translates executive goals into priorities, tracks decisions and risks, improves reporting and tools, and aligns Splunk practices with Cisco frameworks. Collaborates with Finance, Talent Acquisition, People, and Engineering teams to strengthen governance, resource alignment, transparency, and organizational effectiveness across the Poland engineering hub.

Monitor outsourced contact centre operations across calls, email, and digital channels; track KPIs, SLAs, response times, backlogs, and handling times. Coordinate vendor performance, incident response, service recovery, escalated cases, and operational issue resolution. Liaise with internal teams, maintain accurate records, prepare reports, support campaign and FAQ development, and review public-facing communications for clarity.

Leads EMEA benefits operations across 24 markets, managing regional teams, health, welfare, and retirement programs. Oversees service levels, compliance controls, escalations, documentation, vendor relationships, and stakeholder communications. Drives benefits projects, open enrollment, process improvement, automation, and data-driven analytics while partnering with global benefits design and governance teams to deliver high-quality employee experiences.

The Manager, Benefits Operations oversees BMS's benefits administration, ensuring operational efficiency and a positive customer experience while collaborating with various teams. This role requires strong analytical skills, project management, and the ability to implement process improvements for benefits programs.

Leads global payments operations transformation, AI adoption, operational efficiency, governance, and launch readiness. Defines strategies and operational requirements, drives process optimization and cost reduction, oversees testing and post-launch support, and reports savings to executives. Partners with operations, product, technology, reconciliation, client service, and other stakeholders to modernize payment workflows across domestic and cross-border processing.

Own cross-team technical programs, engineering process improvements, data-driven reporting, and automation across a multi-team software engineering organization. Coordinate migrations, dependency removals, infrastructure changes, and standardization initiatives; facilitate decisions, track delivery, measure process health, query systems using SQL, and apply AI to improve engineering productivity.

Leads European Partner Operations and large operations teams responsible for partner and merchant processing. Owns performance, SLAs, KPIs, governance, escalations, capacity planning, forecasting, service quality, risk controls, automation, and operational delivery. Partners with Product, Technology, Business Development, and Risk & Compliance on launches and improvements while presenting data-driven updates to senior leaders. Develops managers and team leaders and builds a high-performing, accountable team.