Top Operations Management Jobs in Krakow

Leads engineering operations across a 500+ person R&D organization, focusing on program execution, process design, delivery coaching, change management, organizational design, flow optimization, capacity planning, release management, and delivery metrics. Partners with engineering, product, data, and executive teams to improve operational effectiveness, scale successful practices, and support organizational transformation in an AI-enabled environment.

Leads global engineering and operations for an enterprise AI platform, overseeing architecture, cloud infrastructure, integration, automation, security, governance, reliability, and lifecycle management. Drives DevOps, MLOps, LLMOps, and AIOps maturity while managing service operations, incident response, releases, and operational risk. Builds and develops multidisciplinary global teams and partners with senior business, technology, cybersecurity, and vendor stakeholders.

Own and improve go-to-market workflows spanning lead routing, lifecycle campaigns, CRM and marketing automation, data quality, reporting, and AI-enabled processes. The role involves building, testing, monitoring, documenting, and continuously improving reliable workflows across Salesforce, Customer.io, Clay, Looker, and related systems. Success requires strong troubleshooting, analytical judgment, clear communication, independent ownership, and at least three years of relevant operations experience.

Owns Nebius’s global third-party logistics warehouse network and partner performance. Manages contracts, SLAs, operational standards, inventory accuracy, audits, compliance, costs, incident resolution, onboarding, exits, and continuous improvement across external warehouses. Coordinates with logistics, transport, planning, IT, security, procurement, legal, and project teams while leading 3PL specialists and conducting regular site visits.

Partners with Engineering leaders to manage planning rhythms, workforce capacity, budgets, organizational metrics, site programs, and operating processes. Translates executive goals into priorities, tracks decisions and risks, improves reporting and tools, and aligns Splunk practices with Cisco frameworks. Collaborates with Finance, Talent Acquisition, People, and Engineering teams to strengthen governance, resource alignment, transparency, and organizational effectiveness across the Poland engineering hub.

Owns a key client account’s commercial performance, operations, service quality, and reputation. Leads client reviews and negotiations, scopes and launches new support teams, establishes SOPs, QA, escalation processes, and workforce plans, and manages peak-season service recovery. Builds leadership layers, develops successors, and coordinates staffing, tooling, training, and coverage across markets while managing a 24/7 operation of 100+ employees through team leads.

Manages global sales operations for SMB and Global Velocity Sales teams, including annual readiness, predictive forecasting, CRM data hygiene, process automation, operational reporting, and cross-functional planning. The role supports go-to-market execution by improving sales processes, analyzing operational data, developing decision-support presentations, and coordinating stakeholders across sales, analytics, finance, and operations.

Own the Customer Operations product domain, including internal systems and tooling for configuration, incident handling, fulfillment tracking, and customer support efficiency. Drive fulfillment rates, reduce incidents and cost-to-serve, manage priorities and trade-offs, and own measurable business outcomes and P&L impact. Partner closely with engineering on technically complex products while shaping Nuitee’s growing product organization.

Own and improve marketing operations through HubSpot automation, lifecycle journeys, email campaigns, database management, data-quality controls, lead scoring, dashboards, attribution, and funnel analysis. Partner with RevOps, Sales, and Product to improve CRM integrity, campaign performance, sales handoffs, and pipeline contribution. Conduct QA, deliverability monitoring, A/B testing, and marketing analytics while introducing tools and reusable processes that increase productivity and reduce errors.

Manage post-sales customer operations, including demand forecasts, purchase orders, production schedules, delivery coordination, RMAs, lifecycle transitions, and escalations. Serve as the liaison between customers, manufacturing, supply chain, engineering, logistics, and product teams. Lead business reviews, resolve technical and delivery issues, monitor component performance, and support customers across regional logistical, legal, and contractual requirements.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Own revenue operations across digital acquisition, retention, funnel optimization, commercial analytics, and CRM implementation. The role analyzes conversion, payment, revenue, CAC, LTV, and retention metrics; identifies growth opportunities and revenue leakage; launches experiments; improves cross-sell and reactivation; standardizes commercial processes; and partners with Product, Marketing, Payments, Finance, and Analytics teams. It also represents the commercial function and supports scalable infrastructure and performance management.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Own and optimize Buynomics’ revenue operations systems and processes across Salesforce, HubSpot, and automation tools. Build workflows, integrations, funnel reporting, pipeline models, and forecasting processes; maintain CRM data quality and governance; and align Sales, Marketing, Customer Success, and Finance stakeholders. The role also explores AI-assisted automation using tools such as Claude and requires hands-on technical process improvement experience in a B2B SaaS environment.

Leads manufacturing and operations engineering teams in a high-mix, low-volume environment. Responsibilities include developing and validating production processes, applying Lean and Design for Manufacturing principles, managing capital plans and budgets, driving continuous improvement, optimizing test processes, and supporting customers and suppliers. The role also requires coaching engineers and ensuring quality, productivity, and efficiency for electronics controllers and electromechanical actuator assembly and testing in aerospace-related manufacturing.

Own the email channel’s revenue contribution, lifecycle and retention strategy, attribution, segmentation, dashboards, deliverability, and automated journeys across multiple SaaS products. Lead churn-prevention and win-back programs, collaborate with Product and Data teams, use behavioral and predictive data for personalization, and manage three email marketing specialists.

Own the investigation-platform roadmap for Financial Crime Operations, including alert ingestion, enrichment, grouping, suppression, case management, investigator workflows, auditability, and regulated AI automation. Translate compliance policies and investigator needs into requirements, acceptance criteria, and delivery plans. Partner with engineering and compliance stakeholders, validate system design and data flows, support audits, and ensure controls for explainability, evidence retention, lineage, and change management.

Manages clinical operations, staff workload, project delivery, regulatory compliance, client expectations, budgets, recruiting, and team development for medical device clinical programs. Coordinates clinical, biostatistics, and data management activities; supports proposals, business development, conferences, process improvement, and regulatory inspections. Requires knowledge of clinical trial processes, medical device development, global regulations, and Good Clinical Practices.

Lead and run the Customer Success/account management function: own the P&L, build accountability systems (segmentation, escalation, scorecards, QA), directly manage managers and senior operators, hire and develop management depth, partner cross-functionally on handoffs and capacity, and make tough performance and restructuring decisions to scale a high-velocity agency-like client services organization.

Lead and improve day-to-day operations across Design, Warehouse, Assembly, and Service Coordination. Build and implement scalable processes, automation, AI-native workflows, KPIs, and operational budgets. Manage and develop teams, drive strategic initiatives to increase efficiency, profitability, and scalability, and partner with leadership on execution.

Lead and localize day-to-day operations for the South Korean market, manage vendor relationships, coordinate with product and marketing, set up local operations, and continuously improve workflows to enhance user experience.

Partner with executives to identify, prioritize, and implement AI opportunities across the organization. Develop AI roadmaps, evaluate technologies and vendors, redesign workflows, increase automation maturity, measure outcomes, establish AI governance, and drive business transformation to improve customer experience, productivity, and decision-making.