Top Operations Management Jobs in Krakow

Leads the strategy, delivery, scaling, governance, and adoption of agentic AI products across Pfizer’s regulated manufacturing network. Owns product roadmaps, agent lifecycles, evaluation frameworks, responsible AI controls, value realization, and stakeholder engagement. Partners with manufacturing, engineering, data, quality, cybersecurity, and site leadership teams to transform operational knowledge into intelligent digital products and scale successful capabilities globally.

Manage post-sales customer operations, including demand forecasts, purchase orders, production schedules, delivery coordination, RMAs, lifecycle transitions, and escalations. Serve as the liaison between customers, manufacturing, supply chain, engineering, logistics, and product teams. Lead business reviews, resolve technical and delivery issues, monitor component performance, and support customers across regional logistical, legal, and contractual requirements.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Leads manufacturing and operations engineering teams in a high-mix, low-volume environment. Responsibilities include developing and validating production processes, applying Lean and Design for Manufacturing principles, managing capital plans and budgets, driving continuous improvement, optimizing test processes, and supporting customers and suppliers. The role also requires coaching engineers and ensuring quality, productivity, and efficiency for electronics controllers and electromechanical actuator assembly and testing in aerospace-related manufacturing.

Own and optimize the Apps product development lifecycle, embed tooling and AI to enable product teams, define KPI frameworks, drive commercialization and cross-functional alignment, and design training to raise product practice maturity and outcomes.

Own the investigation-platform roadmap for Financial Crime Operations, including alert ingestion, enrichment, grouping, suppression, case management, investigator workflows, auditability, and regulated AI automation. Translate compliance policies and investigator needs into requirements, acceptance criteria, and delivery plans. Partner with engineering and compliance stakeholders, validate system design and data flows, support audits, and ensure controls for explainability, evidence retention, lineage, and change management.

Senior, hands-on role supporting the CEO by managing a global private office and an administrative team, executing executive and personal tasks, coordinating complex travel and events, implementing SOPs and productivity systems, and ensuring confidentiality, operational excellence, and stakeholder satisfaction across multiple time zones.

Own and maintain CX platforms (Zendesk, Vitally), build and run automations and integrations, support AI-enabled workflows, manage intake and delivery of platform requests, ensure change management, documentation, and cross-functional partnership to improve reliability and scale of support and customer success tooling.

Leads a regional or multi-country payroll operations team, ensuring accurate, timely, compliant payroll delivery. Responsibilities include coaching payroll specialists, resolving escalated issues, managing vendors, supporting country launches and vendor transitions, improving processes, tracking service metrics, implementing automation, and collaborating with People Operations, Finance, Legal, Product, and Service Operations.

Manages clinical operations, staff workload, project delivery, regulatory compliance, client expectations, budgets, recruiting, and team development for medical device clinical programs. Coordinates clinical, biostatistics, and data management activities; supports proposals, business development, conferences, process improvement, and regulatory inspections. Requires knowledge of clinical trial processes, medical device development, global regulations, and Good Clinical Practices.

Lead and run the Customer Success/account management function: own the P&L, build accountability systems (segmentation, escalation, scorecards, QA), directly manage managers and senior operators, hire and develop management depth, partner cross-functionally on handoffs and capacity, and make tough performance and restructuring decisions to scale a high-velocity agency-like client services organization.

Lead and improve day-to-day operations across Design, Warehouse, Assembly, and Service Coordination. Build and implement scalable processes, automation, AI-native workflows, KPIs, and operational budgets. Manage and develop teams, drive strategic initiatives to increase efficiency, profitability, and scalability, and partner with leadership on execution.

Lead and localize day-to-day operations for the South Korean market, manage vendor relationships, coordinate with product and marketing, set up local operations, and continuously improve workflows to enhance user experience.

Lead and manage D365-based accounting operations across EMEA, overseeing journals, reconciliations, month-end close, reporting, and statutory support. Drive process standardisation, automation, internal controls, and continuous improvement. Partner with controllers and finance leaders, coach a high-performing team, support audits, track KPIs, and optimise D365 adoption to ensure accurate, timely, and scalable finance operations.

The Sales Operations & AI Manager will oversee CRM systems and automations, optimize sales processes, and build AI workflows to enhance lead generation and data management.

As Head of Operations, you'll architect workflows and systems, manage multiple teams, drive efficiencies, and oversee budget improvements for scalable operations.

Partner with executives to identify, prioritize, and implement AI opportunities across the organization. Develop AI roadmaps, evaluate technologies and vendors, redesign workflows, increase automation maturity, measure outcomes, establish AI governance, and drive business transformation to improve customer experience, productivity, and decision-making.

Own and operate the firm's corporate IT and selected web properties: systems inventory, access controls, backups, monitoring, Cloudflare and AWS operations, CMS/website releases, endpoint and SaaS administration, AI tool lifecycles, security hygiene, support for employees, vendor coordination, and documentation of runbooks and incident procedures.