Top Tech Jobs & Startup Jobs in Dallas, TX

Leads and develops an Account Management team responsible for campaign performance, client reporting, gross profit growth, optimization, and incremental spend. Coaches employees, improves processes, supports complex sales cycles, and collaborates with analytics, product, marketing, and operations. The role also drives cross-functional initiatives, go-to-market best practices, forecasting, strategic decision-making, and a high-performance culture. Travel is required up to 20%.

Monitor and optimize outbound dialer campaigns, inbound and blended applications, calling strategies, filters, and performance metrics. Analyze campaign results and collection trends, produce daily reports, troubleshoot production issues, maintain Avaya Dialer systems, and recommend process improvements. Support multiple call centers by tracking KPIs, adjusting dialer settings, and communicating operational insights.

Leads New Relic’s global visual and conceptual brand identity across campaigns, digital experiences, product launches, events, and executive communications. Manages and mentors a multidisciplinary creative team, develops campaign creative strategy, partners with marketing and executive stakeholders, translates complex technical concepts into compelling visuals, uses analytics and AI to optimize production, and oversees external agencies and creative partners.

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

Designs, analyzes, tests, integrates, and supports production of rugged military and commercial electromechanical systems. Performs 3D modeling, drawings, GD&T, tolerance, thermal, structural, stress, and vibration analyses. Troubleshoots manufacturing and test failures, conducts root-cause and corrective-action activities, develops prototypes and test equipment, and collaborates with engineering, manufacturing, and suppliers throughout the product lifecycle.

Troubleshoot Bevi beverage machines for direct and partner customers through phone and email. Provide installation, maintenance, warranty, contract, and system-use guidance; manage tickets, RMAs, and service scheduling; identify upsell opportunities; and communicate customer feedback, ticket trends, and process improvement recommendations to internal teams and engineering.

Build and maintain analytics data models, warehouse tables, views, and automated pipelines using dbt and Snowflake. Ensure data quality, consolidate business-unit data, develop ThoughtSpot dashboards, and analyze complex datasets to support product and operational decisions. Partner with product, engineering, and operations stakeholders, define metrics, improve self-service analytics, leverage AI tools for automation, and document data processes.

Design scalable applications, systems, and infrastructure leveraging MongoDB; advise customers on architecture and optimization; lead technical discovery, demonstrations, proofs of value, presentations, sizing, and documentation; partner with sales teams on account strategy and pipeline generation; develop customer relationships, generate demand through events, mentor colleagues, and relay product feedback.

Design, implement, and resolve complex SOC security operations issues. Build automation scripts and internal web applications, integrate and troubleshoot security tools via APIs, mentor junior staff, evaluate new security technologies, refine SOC processes and runbooks, and apply data analysis to improve operations and alert handling.

Audits call center interactions and administrative forms for quality, accuracy, and regulatory compliance. Reviews potential fraud referrals, gathers evidence, prepares SIU case files, and maintains confidential investigation records. Monitors operational and financial controls, reports risk gaps, analyzes QA metrics, coaches staff, and supports process improvements and compliance training across life insurance TPA operations.