Top Tech Support Jobs in Dallas, TX

Leads technology support and control transformation for AI-enabled production environments. Oversees application and infrastructure stability, incident/problem/change management, observability, audit readiness, and technology risk controls. Establishes controls-as-code, automated evidence capture, AI workflow governance, guardrails, accountability, and continuous monitoring. Manages teams and cross-functional stakeholders while driving proactive prevention, root-cause elimination, operational resilience, and measurable service improvements.

Lead technology risk and controls activities for citizen development governance. Provide global user support, manage intake and issue resolution, create training and self-service materials, communicate policy and system changes, maintain knowledge repositories, and improve workflows using support metrics. Partner with product, engineering, governance, and risk stakeholders to ensure controls, documentation, auditability, and regulatory expectations are met. Apply enterprise-authorized AI responsibly to synthesize evidence and support control testing and reporting.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Provides onsite Tier I–III technical support across Windows, macOS, iOS, Apple hardware, networks, servers, AV, and VoIP systems. Serves as the macOS and Apple-device subject matter expert, administering MDM, security baselines, patching, automation, and enterprise integrations. Supports infrastructure projects, office relocations, technology rollouts, documentation, incident response, and user training. Requires onsite Chicago work, after-hours support, travel to U.S. offices, and the ability to lift IT equipment.

Provides in-office technical support for employees by diagnosing and repairing computer and mobile hardware, resolving Windows and Microsoft 365 issues, configuring devices and software, managing Active Directory accounts and security groups, troubleshooting network and printer connectivity, supporting VPN and virtual desktop users, and documenting resolutions in a ticketing system.

Provides installation-shop support by preparing orders and parts, stocking film, cleaning and organizing work areas, laundering towels, cutting kits, assisting with inventory, inspecting vehicles, and transporting vehicles to and from dealerships. The role also supports vehicle preparation, delivery, client portering, and daily team tasks. Requires safe operation of high-end vehicles, physical lifting, dexterity, communication, and deadline adherence.

Provide day-to-day technical and operational support for ICE Invoice Management workflows, fee codes, classification rules, and system data. Research and resolve invoice issues, assist testing and validation of system updates, maintain documentation, produce recurring KPI and exception reports, support control monitoring, coordinate ticket resolution, perform root-cause analysis, and identify process improvement opportunities.

Lead compliance, risk mitigation, and infrastructure oversight for Data & Analytics Platforms. Coordinate remediation, identify vulnerabilities, define system requirements, partner with product and engineering teams, mentor junior analysts, produce technical documentation, and drive corrective action plans to ensure secure, compliant platform operations.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Provide global support for complex network management issues through consultation and training, manage workloads, and document solutions. Strong SNMP skills required.