Top Tech Support Jobs in Dallas, TX

The IT Security Engineer is responsible for maintaining security operations, responding to incidents, and providing tier-3 support. Duties include log review, managing firewalls, IDS/IPS, and participating in emergency response to security breaches while assisting in technology implementation.

The L2 Support Engineer will assist Level 1 technicians with troubleshooting and resolving complex tech issues, prioritize support ticket management, collaborate with various departments, and provide training to internal and external teams. Fluency in Japanese and English is required, along with experience in customer support and technical troubleshooting.

The Palo Alto Technical Support Engineer provides post-sales support, focusing on best practice implementation and problem resolution for clients. Responsibilities include managing support cases, conducting fault analysis, and offering customer technical guidance while collaborating with engineering teams.

The Healthcare Reimbursement Consultant II prepares cost reports and payment reconciliations for Medicare and Medicaid, assists in rate-setting for FQHCs and RHCs, collaborates with senior staff during audits, develops client relationships for ongoing service, and manages multiple projects concurrently.

The Federal Contracts Administrator II (FCA II) role involves providing mid-level administrative support for Federal and Systems Integrator contracts. Responsibilities include managing contract compliance, assisting senior contract administrators, processing amendments, coordinating payments, and ensuring accurate deliverable requirements. The role requires knowledge of various contractual agreements and federal regulations, as well as the ability to manage contract-related communications and tools effectively.

As a Technical Support Representative at BigCommerce, you will provide bilingual (French and English) technical support to merchants, troubleshoot issues, educate customers about platform features, and enhance customer satisfaction. You will engage in phone, email, and chat communications while striving for first contact resolution and assisting with billing and account inquiries.

As an Intermediate Support Engineer, you will provide technical support to US Federal agencies and collaborate with various teams to enhance GitLab’s features and documentation. You will troubleshoot customer issues, contribute to the source code, and improve support processes.