Top Tech Support Jobs in Dallas, TX

Provide L2 intake and governance for FLAIR escalations, validate and route complex tickets, perform root-cause analysis, partner with cross-functional teams to resolve systemic issues, generate operational insights and reporting, maintain escalation governance and knowledge artifacts, and support leadership decision-making and workforce planning.

Provide technical onboarding and ongoing support to K-12 district partners, focusing on SSO/SAML integrations, LMS connections, troubleshooting, documentation, running daily live Zoom programs, data management, and collaboration with district teams and global support.

Lead compliance, risk mitigation, and infrastructure oversight for Data & Analytics Platforms. Coordinate remediation, identify vulnerabilities, define system requirements, partner with product and engineering teams, mentor junior analysts, produce technical documentation, and drive corrective action plans to ensure secure, compliant platform operations.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.

Provide global support for complex network management issues through consultation and training, manage workloads, and document solutions. Strong SNMP skills required.