Top Tech Support Jobs in Dallas, TX

Leads technology support and control transformation for AI-enabled production environments. Oversees application and infrastructure stability, incident/problem/change management, observability, audit readiness, and technology risk controls. Establishes controls-as-code, automated evidence capture, AI workflow governance, guardrails, accountability, and continuous monitoring. Manages teams and cross-functional stakeholders while driving proactive prevention, root-cause elimination, operational resilience, and measurable service improvements.

Lead technology risk and controls activities for citizen development governance. Provide global user support, manage intake and issue resolution, create training and self-service materials, communicate policy and system changes, maintain knowledge repositories, and improve workflows using support metrics. Partner with product, engineering, governance, and risk stakeholders to ensure controls, documentation, auditability, and regulatory expectations are met. Apply enterprise-authorized AI responsibly to synthesize evidence and support control testing and reporting.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Support enterprise customers and partners integrating applications with Wasabi Cloud. Diagnose, research, reproduce, and report defects; test storage services with third-party applications; validate interoperability using APIs and SDKs; investigate S3 protocol behavior; and collaborate with sales, development, QA, product, and support teams.

Lead application support for complex production systems by analyzing incidents, system logic, risks, vulnerabilities, and enhancement requirements. Partner with technology teams, product owners, and analysts to define solutions, document impacts, support integrations, monitor performance, and resolve issues. Advise management, influence technical decisions, allocate work, coach junior analysts, and ensure compliance and operational risk controls. The role requires Unix and shell scripting, Oracle, scheduling, observability, ticketing, containers, and messaging technologies.

Provides onsite Tier I–III technical support across Windows, macOS, iOS, Apple hardware, networks, servers, AV, and VoIP systems. Serves as the macOS and Apple-device subject matter expert, administering MDM, security baselines, patching, automation, and enterprise integrations. Supports infrastructure projects, office relocations, technology rollouts, documentation, incident response, and user training. Requires onsite Chicago work, after-hours support, travel to U.S. offices, and the ability to lift IT equipment.

Provides technical product and application support for vinyl films, adhesives, laminates, tapes, and related materials. Recommends products, troubleshoots application issues, performs hands-on testing, supports complaints and RMAs, documents findings, and collaborates with Quality, R&D, Product Management, Production, and Sales. Creates technical training and resources, supports demonstrations and trials, and participates in continuous improvement. The role operates in office and manufacturing environments with occasional customer-related travel.

Provides installation-shop support by preparing orders and parts, stocking film, cleaning and organizing work areas, laundering towels, cutting kits, assisting with inventory, inspecting vehicles, and transporting vehicles to and from dealerships. The role also supports vehicle preparation, delivery, client portering, and daily team tasks. Requires safe operation of high-end vehicles, physical lifting, dexterity, communication, and deadline adherence.

Lead compliance, risk mitigation, and infrastructure oversight for Data & Analytics Platforms. Coordinate remediation, identify vulnerabilities, define system requirements, partner with product and engineering teams, mentor junior analysts, produce technical documentation, and drive corrective action plans to ensure secure, compliant platform operations.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

Provide global support for complex network management issues through consultation and training, manage workloads, and document solutions. Strong SNMP skills required.