How you can make a difference:
Leading and developing Technical Support project groups and expert teams across Hamilton Medical and medin Medical
Overseeing Technical Support activities in the CIS region, including Russia, while ensuring compliance with quality standards and regulatory requirements
Monitoring the timely execution of technical projects and field actions, including upgrades, updates and FSCAs
Supporting and developing global partner engineers to ensure high-quality technical support and effective use of tools, systems and processes
Ensuring partner engineers are trained and certified in accordance with applicable policies, procedures and health & safety requirements
Collaborating closely with Sales, Marketing, Product Care and Regional Management to support commercial activities and cross-functional projects
That’s what you bring along:
Minimum of 5 years of experience in Technical Support or Technical Service within the medical technology industry, ideally in roles such as Support Engineer or Senior Service Engineer
Bachelor's degree in Biomedical Engineering, Electrical Engineering or a comparable qualification with a strong technical affinity
Proven technical expertise in electronics, electromechanics and/or biomedical engineering, including field support and technical service experience
Experience in troubleshooting and interpreting device diagnostics, ideally for mechanical ventilation systems
Experience in planning and delivering technical service trainings for customers and international teams
Strong customer and partner relationship management skills with the ability to identify needs and deliver effective technical support solutions
Fluent English and Russian language skills, both written and spoken; additional languages are an advantage
Willingness to travel internationally (up to 30%)
The position can be based anywhere across Europe.
How to apply:
Learn more about career opportunities at Hamilton at Jobs | Hamilton Medical.
Do you share our values and feel at home in a cooperative, innovative, and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also purposeful work and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at [email protected] with the following details:
Applications by post or e-mail can unfortunately not be considered.
Skills Required
- At least 5 years of technical support or technical service experience in the medical technology industry
- Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a comparable qualification
- Strong technical expertise in electronics, electromechanics, and/or biomedical engineering
- Field support and technical service experience
- Experience troubleshooting and interpreting device diagnostics
- Experience with mechanical ventilation systems
- Experience planning and delivering technical service training for customers and international teams
- Strong customer and partner relationship management skills
- Fluent written and spoken English and Russian
- Willingness to travel internationally up to 30%
- Additional language skills
What We Do
Hamilton Company is a global manufacturer of precision measurement devices and scientific instruments for liquid handling, process analytics, robotics, and automated storage. Its products support researchers and professionals across life-science, laboratory, clinical, biopharmaceutical, manufacturing, and related markets. The company designs and makes products in facilities in the United States, Switzerland, and Romania, delivering engineered solutions that accelerate analysis and streamline scientific workflows.
