We are seeking a highly motivated, technical, and experienced Technical Support Training Manager to join our Enablement team. This role will focus on building, delivering, and maintaining world-class training content for our Customer Success team. You will work closely with Customer Success leadership, Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success Engineers (CSEs), and Professional Services Engineers (PSEs) have the skills, knowledge, and tools needed to drive customer adoption, retention, and satisfaction.
Location: Raleigh-Durham, NC
Key Responsibilities:
Training Design & Delivery
- Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices.
- Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention.
- Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical.
Curriculum & Content Management
- Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals.
- Utilize the Learning Management System (LMS) to track progress and completion.
- Continuously update content to reflect new product releases, process changes, and industry best practices.
Stakeholder Collaboration
- Collaborate with the Customer Success leadership to identify skill gaps and prioritize enablement initiatives.
- Coordinate with other teams and experts throughout the organization to ensure aligned content that solves for the needs of the business.
- Gather feedback from all stakeholders to measure training effectiveness and iterate as needed.
Performance Measurement & Optimization
- Establish metrics and KPIs to evaluate the success of training initiatives (e.g., new hire ramp time, ticket resolution).
- Analyze performance data and recommend improvements to drive measurable business outcomes.
Training Qualifications
- Proven track record in designing and delivering effective training for technical teams.
- Strong facilitation and presentation skills, both virtual and in-person.
- Excellent written communication and instructional design capabilities.
- Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
- Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently.
- Willingness to travel up to 30%
Technical Support Qualifications
- Background in Customer Success, Professional Services, or Support,
- Experience with highly technical support procedures in similar industries to VAST Data
- Preference for previous tenure as Escalation Engineer
- Solid understanding of virtualization and containerization technologies, including VMware and Docker.
- Advanced Networking, switch configuration and troubleshooting.
- Knowledge of data storage technologies, such as SAN, NAS, DAS, and cloud storage.
- Must have hands-on lab and hardware management experience
Skills Required
- Proven experience designing and delivering effective training for technical teams
- Strong facilitation and presentation skills in virtual and in-person settings
- Excellent written communication and instructional design capabilities
- Familiarity with learning management systems, adult learning principles, and training evaluation methods
- Ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
- Willingness to travel up to 30%
- Background in Customer Success, Professional Services, or Support
- Experience with highly technical support procedures in an industry similar to VAST Data
- Previous experience as an Escalation Engineer
- Solid understanding of virtualization and containerization technologies, including VMware and Docker
- Advanced networking, switch configuration, and troubleshooting experience
- Knowledge of SAN, NAS, DAS, and cloud storage technologies
- Hands-on laboratory and hardware management experience
VAST Data Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about VAST Data and has not been reviewed or approved by VAST Data.
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Healthcare Strength — Medical, dental, vision and life insurance are included, with several elements identified as employer-provided. Coverage aligns with what is commonly offered by high‑growth tech companies.
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Leave & Time Off Breadth — Time off includes generous or unlimited PTO alongside paid sick days and paid holidays, coupled with remote or work‑from‑home flexibility. This breadth supports taking time away when needed.
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Equity Value & Accessibility — Company equity is a standard part of offers with a typical four‑year vest, and professional development support is available. Equity is positioned as a meaningful component of total compensation at a growth‑stage company.
VAST Data Insights
What We Do
Meet the data platform company for the AI era. Accelerating time-to-insight for workload-intensive applications, the VAST Data Platform delivers scalable performance, radically simple data management and enhanced productivity for the AI-powered world. Launched in 2019, VAST is the fastest-selling data infrastructure startup in history.
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