Sysdig

Senior Customer Success Manager

Reposted Yesterday

Hiring Remotely in USA

Remote

168K-221K Annually

Senior level

Cybersecurity

The leader in real-time cloud security

The Role

The Senior Customer Success Manager will manage strategic relationships with enterprise customers, support renewals, and drive product usage while collaborating internally to ensure success planning.

Summary Generated by Built In

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

We're looking for a Senior Customer Success Manager (Sr. CSM) to join our team and help our most strategic customers realize maximum value from Sysdig's CNAPP platform. As a Sr. CSM, you'll be a trusted advisor, executive sponsor, and strategic partner across security, DevOps, and team members. You'll work with Sales, Customer Success Engineers (CSEs), Support, and Product to increase adoption, accelerate outcomes, and support long-term success.

What you will do

Manage strategic relationships with enterprise customers, reporting to the Sr. Director of Customer Success
Align customer goals with Sysdig's platform through success planning and business reviews
Partner with Customer Success Engineers to guide onboarding, adoption, and enablement
Uncover expansion and optimization opportunities through deep customer knowledge
Support renewals by demonstrating value and driving product usage
Monitor account health, mitigate risks, and track progress using tools like Gainsight
Champion customer needs internally and contribute to team best practices

What you will bring with you

5+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company
Experience managing enterprise relationships and navigating complex organizations
Professional knowledge of cloud platforms (AWS, Azure, GCP), Kubernetes, and containers
Success delivering outcomes and engaging customer technical teams and executives
Success communicating value realized from technical capabilities
Experienced communicator, collaborator, and problem-solver
Background in cybersecurity or DevSecOps

What we look for

Strategic, customer-centric, and consultative mindset
Proactive, accountable, and comfortable working both independently and on a team
Adaptable in fast-paced, evolving environments
Curious, collaborative, and eager to share and grow

When you join Sysdig, you can expect:

Extra days off to prioritize your well-being
401(k) Retirement Savings Plan with a 3% company match
Maternity and Parental Leave
Mental health support for you and your family through the Modern Health app
Full health benefits package for you and your family

The U.S. annual on target earnings (OTE) range for this full-time position is between $168,300 and $231,440 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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Top Skills

AWS

Azure

Containers

GCP

Kubernetes

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The Company

HQ: San Francisco, CA

700 Employees

Year Founded: 2013

What We Do

Sysdig delivers cloud security the right way with open innovation, agentic AI, and the uncompromising truth of runtime. In a world of black boxes and blind spots, Sysdig helps security and development teams prevent, detect, and respond to threats in the moment.

AI is only as powerful as the signals it receives, and Sysdig Sage™ – the first agentic AI analyst for cloud security – is fueled by the deepest runtime intelligence in the industry. It doesn’t just observe. It reasons and acts with the context, speed, and precision that modern teams need to build and defend innovation in real time. Founded by the creators of Falco and Wireshark, Sysdig is trusted by more than 60% of the Fortune 500 and is built for those who refuse to compromise on security.

Why Work With Us

Sysdig's global expansion is fueled by our dedicated "Sysdiggers," known for collaboration, innovation, & transparency. With a diverse, international presence, we value every voice & are committed to our core values. We prioritize well-being with a top-tier benefits package. Join us to empower our team, thrive, & deliver our best work globally.