VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.
You'll own the relationship with a portfolio of customers. Your job: Get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.
About the Role
- Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
- Own $1M+ in ARR across a number of accounts (30+)
- Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
- Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
- Solve problems. Be the bridge between customers and our product and support teams when issues come up.
- Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
Requirements
- 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
- Experience working in the GovCon industry would be beneficial
- Strong program management experience, change management and supporting user adoption
- Must be AI savvy
- Comfortable with technology — you can learn a product deeply and explain it simply.
- A genuine curiosity about customers' problems, and the drive to solve them.
- Sharp communication skills, written and verbal.
- A self-starter who thrives on ownership, not hand-holding.
Benefits
- Work with major global brands across Defense, IT Services, and Healthcare.
- A flat, fast-moving team with real career growth.
- 100% paid private medical insurance.
- Flexible working schedule.
- Competitive salary and annual leave.
- Monthly all-hands and team events with people worldwide.
Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.
Skills Required
- 5+ years of experience in customer success, account management, or a customer-facing SaaS role
- Strong program management experience
- Change management experience
- Experience supporting user adoption
- AI savvy
- Comfort with technology and ability to learn and explain products
- Strong written and verbal communication skills
- Self-starter with strong ownership and initiative
- Experience working in the government contracting industry
What We Do
The Language Analysis Platform.That Means Business. Improve the efficiency, clarity and compliance of RFPs, contracts and mission-critical business writing with quantifiable metrics. We empower global organizations with technology that makes a difference. VT Docs for proposal professionals working on RFPs and Contracts. Reduce risk, improve efficiency, and ensure compliance. VT Writer brings evidence-based improvements to business writing. For teams all across the Enterprise. VT Insights - Improve Customer Experience with Team Insights Measure quality improvement across all organization assets, both offline and online
