Top Senior Operations Jobs in Washington, DC

The Director of Client Experience Operations will manage client operations, systems integration, and executive partnerships to enhance client engagement and operational efficiency.

Coordinate daily school operations including student drop-off/pick-up, front desk oversight, meal count tracking and OSSE compliance, facilities and event setup, coverage for operations team, safety drills, audits, and related administrative duties to support students and staff in a bilingual Montessori public school.

The Senior Revenue Operations Manager designs and optimizes the revenue engine across Sales, Marketing, and Product, focusing on strategic growth and efficiency. This role involves data-driven decision-making, improving operational workflows, and leading cross-functional initiatives.

The IT Operations Manager Lead oversees IT systems and service operations, ensuring systems uptime, patching, compliance, and incident response within a 24x7x365 environment.

The role focuses on designing and scaling Nominal's federal business operations, driving strategic coordination, managing pipelines, and executing high-impact initiatives in a rapidly growing environment.

The Assistant Operations Manager leads day-to-day operations, supervises staff, ensures effective service delivery, and resolves residents' issues in a fast-paced environment.

The Senior Director of Operations will streamline processes, manage projects, and enhance efficiency while overseeing administrative and operational functions within the firm.

The IT Operations Manager oversees IT service delivery, ensuring operational readiness, compliance, team management, and continuous service improvement in support of the Defense Intelligence Agency's mission.

The Knowledge Operations Manager oversees operations within Knowledge Management, manages initiatives, coordinates across functions, and supports firmwide communications and events.

Drive IT operational maturity and financial management by analyzing spend and operations, managing renewals and PO lifecycle, delivering reports, advising leadership on budget optimization, vendor rationalization, and process improvements.

Manage day-to-day donor-advised fund (DAF) grant operations, ensuring compliant, accurate processing of domestic and international grants; oversee a team of grants associates; handle special/complex grantmaking, payments, reporting, reconciliations, and cross-functional collaboration; drive process improvements and serve as escalation point for complex cases.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Partner with Digital Technology leadership to align and execute departmental priorities. Coordinate strategic planning, performance management, talent initiatives, and cross-functional communications. Streamline workflows, track action items, support onboarding and process adoption, and prepare reports to maintain accountability and operational consistency.

Lead the OPSS team to ensure operational data governance, master data accuracy, reporting and analytics, supplier oversight, and cost control. Provide management reporting, insights, and recommendations to improve cost efficiency, supplier performance, and operational decision-making while coordinating with Operations, Procurement, Finance, and Regional stakeholders.

Lead a Franchise Business Consultant team to drive franchise revenue, profitability and student results. Own departmental P&L, budgets, KPIs, partner with marketing, conduct field visits, hire and train FBCs, run conventions and regional meetings, and manage the Franchisee Advisory Council while delivering operational and financial performance.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

Coordinate telecom field operations by tracking work orders, maintaining Airtable/Excel records, managing communications, supporting invoicing, reviewing inspection photos, logging incidents, and producing weekly operational reports to ensure SLA adherence and timely issue resolution.

The Operations Manager oversees property management activities, manages budgets, vendor relationships, and ensures compliance for condominium associations, while delivering exceptional service.

Lead operational governance and continuous improvement for the ERAS product suite. Own onboarding, registration, account lifecycle, compliance, escalation triage, and financial/transaction support. Document SOPs and business rules, run cycle readiness and launch checklists, coordinate cross-functional stakeholders, monitor operational metrics, and execute process optimizations to ensure smooth high-volume application season operations.

No specific responsibilities were listed. Likely to lead and scale operations for digital assets, manage brokerage/clearing operational processes, ensure compliance, and coordinate cross-functional teams.

Manage deal desk approvals, enforce discount and data quality policies, process and reconcile orders, maintain Salesforce contract and renewal accuracy, and own end-to-end Microsoft Marketplace private offers and troubleshooting while partnering with sales and finance to protect margins and keep deals moving.

Lead technical support for card operations, troubleshooting authorization, clearing, settlement, disputes, tokenization, and ISO 8583 message flows. Manage escalations, lead Sev-1/Sev-2 incident response, author RCAs, mentor support staff, maintain runbooks, and coordinate fixes with Engineering, Product, Risk, and Network Operations to improve service reliability and meet SLAs.

Lead end-to-end revenue cycle, billing, invoicing, contract and pricing management for CPS business. Drive revenue conversion, integrity, SLA compliance, pricing modeling, client performance reporting, and cross-functional initiatives. Manage a large revenue operations team, partner with Finance, Legal, Sales, and Client Success, and present performance to executives to minimize leakage and maximize realized value.

Senior fraud operations role responsible for daily fraud reviews, complex investigations, escalations, and quality execution. Identify trends and control gaps, advise on alert tuning, produce reporting and insights, and coach junior analysts to improve investigation consistency and outcomes.

Own and optimize end-to-end Salesforce and order-management workflows; translate business needs into technical requirements; lead cross-functional projects, testing, and releases; manage change, training, and documentation; and lead, coach, and prioritize work for a team of five to ensure consistent operational execution and scalability.