Top Customer Success Jobs in Philadelphia, PA

Own strategic enterprise customer relationships from pilot through adoption, renewal, and expansion. Build account plans, engage executive sponsors, lead business reviews, support deployments, drive commercial expansion, manage escalations, provide product feedback, and develop customer case studies. The role also helps establish the enterprise customer success playbook and requires 30–50% travel.

Leads IonQ’s global customer success and technical support organization for space solutions, including satellite systems, geospatial data, and optical communications. Owns onboarding, adoption, mission outcomes, renewals, retention, expansion, and support performance. Builds the operating model, tiered support function, SLAs, escalation processes, tooling, knowledge base, and distributed team. Partners with engineering, product, mission operations, and channel partners while serving government, defense, enterprise, and international customers.

Own a portfolio of 80–100 EMEA customers, leading onboarding, adoption, ROI realization, technical issue resolution, training, and retention efforts. Partner cross-functionally with Sales, Marketing, and post-sales teams; provide customer updates, develop best practices and case studies, identify expansion opportunities, and coach customers on revenue, sales, marketing, and customer success operations. The role requires technical proficiency with JavaScript, HTML, CSS, Salesforce, and marketing automation platforms.

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.

Lead and scale a payer-focused customer success organization for an AI healthcare platform. Build teams, processes, KPIs, onboarding playbooks, and executive customer relationships while driving retention, expansion, adoption, and measurable payer outcomes. Partner cross-functionally with Product, Engineering, Clinical, Sales, and Talent Acquisition; manage escalations; translate payer feedback into product strategy; and support health plan initiatives involving utilization management, care management, quality, claims, compliance, and value-based care.

Own large, complex health plan accounts and serve as the primary customer success contact. Build executive-level relationships, manage escalations, coordinate with Engineering, Product, and internal teams, and drive issue resolution. Improve customer satisfaction, retention, and account outcomes while identifying opportunities to expand value and protect recurring revenue.

Own post-sale relationships for a portfolio of SaaS clients, developing success plans, coordinating cross-functional teams, solving strategic and technical challenges, and managing renewals, negotiations, expansions, and advocacy. The role also supports presales discovery, executive engagement, commercial forecasting, partner alignment, and client business reviews. Approximately 10% or less annual travel may be required.

Own client relationships from onboarding through renewal and expansion for an AI-powered legal platform. Lead onboarding, training, adoption, account-health tracking, renewals, and expansion planning. Advise legal teams, analyze usage data, identify account risks, automate routine work, and share client feedback with Product. Help establish customer success processes, playbooks, and internal sales training while collaborating with Legal Engineering, Product, Engineering, Enablement, and Sales.

Manage a portfolio of B2B customer accounts across onboarding, adoption, engagement, retention, and renewals. Own GRR targets, renewal execution, churn-risk mitigation, account health tracking, and expansion collaboration. Build customer relationships, conduct business reviews, communicate value, maintain accurate HubSpot CRM records, analyze retention metrics, and coordinate with Sales, Customer Care, Product, Finance, and Revenue Operations.

Manage a portfolio of K-12 district customers as a strategic advisor to drive adoption, retention, and expansion. Deliver renewals and revenue targets, lead executive business reviews, surface customer feedback to product teams, and cultivate customer advocates. Collaborate cross-functionally to solve problems and maximize customer ROI.

Manage strategic B2B SaaS accounts by driving onboarding, adoption, retention, executive relationships, quarterly business reviews, expansion opportunities, and commercial negotiations. Translate customer feedback into product insights, support custom Salesforce reporting and workflows, monitor account health, resolve issues, maintain CRM data integrity, and collaborate cross-functionally to maximize customer ROI.

Owns ongoing client relationships, drives ProShop ERP adoption, delivers product training, analyzes usage data, resolves workflow and configuration issues, and connects adoption milestones to measurable manufacturing outcomes. The role manages success plans, identifies churn risk, conducts value-focused business reviews, recommends relevant modules and workflows, and collaborates internally to advocate for clients. Strong product expertise, manufacturing knowledge, communication, teaching, data analysis, and problem-solving skills are required.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Serve as the primary customer success contact for hotel clients, helping them adopt, optimize, and expand use of the company’s SaaS platform. Responsibilities include strategic business reviews, data-driven coaching, renewal and expansion support, issue resolution, onboarding transitions, product feedback, and customer journey improvements. The role is remote, requires West Coast residence, executive-level communication, and travel up to 35% for client meetings and industry events.

Manage clinic and health system accounts from implementation through ongoing customer success. Drive enrollment, adoption, satisfaction, account health monitoring, issue resolution, customer training, feedback reporting, and proactive relationship management. Build repeatable onboarding and implementation processes, maintain a shared customer knowledge base, and translate clinical and technical issues for Engineering and IT. The role includes on-site and virtual training with travel of up to 50%.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Supports customer success planning, stakeholder relationships, delivery coordination, risk tracking, cloud and AI adoption, and account reviews for Microsoft customers. The role helps connect customer priorities with Azure and Microsoft solutions, improve solution health, coordinate resources, escalate issues, and drive measurable business value. It includes structured onboarding, mentoring, and progressive responsibility through Microsoft’s Early-in-Profession program.

Own customer relationships and health for enterprise learning accounts. Lead health checks, executive business reviews, account action plans, adoption initiatives, and risk management. Advise customers on L&D program success, platform utilization, and product value while collaborating with Product, Sales, Marketing, and Support. Identify expansion opportunities, advocate for customer needs, support migrations, and maintain accurate health documentation to drive retention and growth.

Own a book of mid-market employer clients throughout the client lifecycle, from implementation handoff through renewal. Support Senior CSMs on enterprise accounts, drive member engagement through communications and events, analyze utilization data, present performance reports, manage account health and renewals, and share customer feedback with Sales, Operations, and Technology teams. The role requires strong client communication, organization, analytical ability, and comfort working in a fast-paced remote-first healthcare technology environment.