Top Tech Support Jobs in Philadelphia, PA

The Federal Contracts Administrator II (FCA II) role involves providing mid-level administrative support for Federal and Systems Integrator contracts. Responsibilities include managing contract compliance, assisting senior contract administrators, processing amendments, coordinating payments, and ensuring accurate deliverable requirements. The role requires knowledge of various contractual agreements and federal regulations, as well as the ability to manage contract-related communications and tools effectively.

As a Technical Support Representative at BigCommerce, you will provide bilingual (French and English) technical support to merchants, troubleshoot issues, educate customers about platform features, and enhance customer satisfaction. You will engage in phone, email, and chat communications while striving for first contact resolution and assisting with billing and account inquiries.

The Asset Liability Management Consultant II will assist banks and credit unions by conducting validations and internal audits related to ALM and liquidity risk, formulating recommendations, and collaborating with clients to ensure regulatory compliance. The role demands strong analytical skills, effective communication, and the ability to analyze complex financial data while preparing detailed reports and presentations.

As an Intermediate Support Engineer, you will provide technical support to US Federal agencies and collaborate with various teams to enhance GitLab’s features and documentation. You will troubleshoot customer issues, contribute to the source code, and improve support processes.

The Encompass Administrator is responsible for configuring and customizing the Loan Origination System, managing user access, maintaining business rules, and performing system analysis and testing. They work closely with various teams to ensure data integrity and compliance, and manage vendor integrations with Encompass.

The Senior Support Engineer I provides advanced technical assistance to resolve customer issues and escalated cases. This role involves diagnosing technical issues, delivering detailed solutions, escalating software bugs, and communicating with customers and stakeholders regarding technical matters.

As a Senior Technical Support Engineer, you will provide mentorship to the support team, resolve complex customer issues, collaborate with product management, and improve processes. You'll educate customers, assist in troubleshooting, and maintain documentation while contributing to team training.