Top Tech Support Jobs in Philadelphia, PA

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

Provide Tier 1 technical and product support for CardPointe/CardConnect gateway solutions (terminal, mobile, integrations). Troubleshoot issues via phone, email, and tickets, document cases, escalate to Tier 2, deliver merchant training/demos, capture feature requests, follow SLAs, and participate in an on-call rotation.

Provide advanced, customer-facing technical support for Cynet's security platform: troubleshoot escalated issues, deploy and optimize solutions, analyze logs, collaborate with R&D/product teams, mentor Tier 1 engineers, maintain documentation, and influence product improvements.

Seeking a Streaming Support Engineer to manage streaming infrastructure, provide Tier-2 support, and assist with deployment and maintenance across various platforms.