Associate Client Success Manager

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience.

Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit. 

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste

• For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.

• For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.
  

The salary range for this role is $75,000 - $95,000 depending on geography and level of experience, plus equity and an annual bonus.

We are looking for an Associate Client Success Manager to join our team. This is a unique "hybrid" role designed for a high-potential professional who is ready for independent responsibility while still wanting the mentorship of seasoned leaders.

Reporting to the Director of Client Success, you will have a dual mandate: providing high-leverage support to our Senior CSMs on our most complex, "household name" enterprise accounts and taking full ownership of a dedicated book of mid-market clients. This is your opportunity to run the full client lifecycle, from implementation handoff to renewal, while helping scale one of the most innovative companies in digital health.

You’re excited about this opportunity because you will...

• Own Your Book of Business: Serve as the primary point of contact and relationship owner for a specific segment of employer clients. You will be responsible for their satisfaction, retention, and successful adoption of the Carrum platform.

• Support Enterprise Growth: Act as the right hand to Senior CSMs on our largest, most complex accounts. You’ll assist with high-level strategy while ensuring the tactical execution of their account plans is flawless.

• Drive Member Engagement: Partner with Carrum’s Marketing team to execute communications that matter. You’ll manage the rollout of benefits communications, email campaigns, and in-person events to ensure employees are utilizing their Carrum benefits.

• Master the "Story" in the Data: Prepare and present performance reports for your clients. You’ll identify trends in utilization and provide actionable recommendations to help employers realize the full value of our Centers of Excellence (COE) network.

• Operational Excellence: Manage the nuts and bolts of account health—from tracking contract renewals and processing payments to identifying ways we can streamline our internal workflows.

• Be the Voice of the Customer: Collaborate with Sales, Operations, and Technology teams to share feedback from your clients, helping to shape our future product roadmap.

We’re excited about you because you bring...

• 1-3 years of experience in client success, account management, or project management (client-facing CS/account management experience in the benefits space a significant plus).

• Client-Facing Confidence: You are ready to "own the room. "You can lead a meeting, manage expectations, and build rapport with HR and benefits leaders.

• Exceptional Execution: You are highly detail-oriented and organized. You pride yourself on never letting a ball drop and being three steps ahead of your client’s needs.

• Analytical Ability: You are comfortable in Excel and reporting tools, with an ability to look at data and explain what it means for a client’s bottom line.

• Resilience & Ambition: You thrive in fast-paced, "early-stage" environments. You aren't afraid of ambiguity and are eager to take on more responsibility as you grow.

• Communication Prowess: You are a clear, concise communicator, whether in a formal presentation, a quick Slack message, or a client email.

• Mission-Driven: You have a burning passion for making healthcare more affordable and consumer-centric.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum. 

• We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work.

• We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups. 

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

• Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.

Other benefits:

• Stock option plan and performance bonus for eligible employees

• Flexible schedules and remote work

• Chicago and San Francisco offices available as an option

• Flexible PTO, within reason

• Summer Fridays (sign off @ 1pm local time)

• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day

• Annual holiday shutdown in December

• Paid parental leave

• Health, vision, and dental insurance

• Employee Assistance Programs (EAP)

• 401K retirement plan

About Carrum

Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com.

Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic,  Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California. 

The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study. 

As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us. 

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience. 

A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers. If you are unsure about the legitimacy of a communication, please verify it via [email protected].